Emergency Floor Ward Clerk inWorthing inWorthing PUBLISHED
FRI 29 NOV 2024
This is a secondment position structured into two part-time roles, with set working days each week. Responsibilities include handling incoming and outgoing calls professionally, providing information to visitors, collecting essential patient information, coordinating referral appointments, and ensuring a seamless experience for patients, visitors, and staff in the ward. The ideal applicant should be able to manage difficult situations calmly and professionally while maintaining sensitivity and understanding towards patients' needs.
The Emergency floor is a busy 67 bedded Acute Admissions Unit. We are looking for a confident and dynamic Ward Clerk, who enjoys working in a very busy patient facing role and would thrive as part of our friendly and supportive team.
The role is varied and involves supporting the busy medical team in one of the 4 zones on the Emergency Floor
It will involve different admin tasks from booking in patients, answering the phone , filing notes, to booking transport and ordering equipment.
You will need to have excellent communication skills as this role involves liaising with a large selection of people, both internally and externally.
This is a secondment post which will be broken down into two part time positions, working two set days per week.
About us
Answer the telephone in a timely and courteous manner; ensuring appointments are made efficiently whilst dealing with the public in a professional and sensitive manner.Provide information either in person or over the phone to visitors regarding ward routine, infection control, procedures and patient condition updates, where there may be barriers to understanding, as provided by the nurse in charge.To collect essential information either via the telephone or directly and communicate with the appropriate member of the ward team.To receive and make telephone calls as needed and as directed by the ward staff.To handle difficult situations in a calm and professional manner.Make all referral appointments in accordance with the templates and in chronological order, setting or adjusting templates as requested. Negotiate with patients to book a suitable appointment within the national guidelines, dealing sympathetically with patients where there may be barriers to understanding.To receive and direct patients, visitors and staff visiting the ward.
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