{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nCare Navigator with Dr Khuroo's Practice in Birmingham, West Midlands\n\n Administration To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols Pulling/filing notes for surgeries and update as necessary Filing post in medical records Fax and photocopy as requested Generating repeat prescription requests Reception Receiving patients consulting with members of Practice team Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception position as necessary Answering telephone calls in a professional manner Meeting and greeting patients that come to reception Appointments Process appointment requests for today and future appointments from patients by telephone and in person. Deal with visits requests Computer Registrations of new patients computer data entry and medical records. Process patients change of address computer data and medical records (have knowledge of Practice area. Booking, cancelling and changing appointments. Process repeat prescription request in accordance with Practice guidelines. Scanning medical records Actioning pathology test results Telephone Have working knowledge of telephone system, during and after hours. Answering the telephone in a professional manner. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to the patients and other visitors, either in person or via the telephone Receive patients and signpost to appropriate service Generate repeat prescriptions Professional telephone answering skills Meeting and greeting patients Processing appointments requests Registration and processing of medical notes Scanning medical records "}