Care Navigator inBirmingham inBirmingham PUBLISHED THU 14 DEC 2023

Administration

• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols
• Pulling/filing notes for surgeries and update as necessary
• Filing post in medical records
• Fax and photocopy as requested
• Generating repeat prescription requests

Reception

• Receiving patients consulting with members of Practice team
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception position as necessary
• Answering telephone calls in a professional manner
• Meeting and greeting patients that come to reception

Appointments

• Process appointment requests for today and future appointments from patients by telephone and in person.
• Deal with visits requests

Computer

• Registrations of new patients computer data entry and medical records.
• Process patients change of address computer data and medical records (have knowledge of Practice area.
• Booking, cancelling and changing appointments.
• Process repeat prescription request in accordance with Practice guidelines.
• Scanning medical records
• Actioning pathology test results

Telephone

• Have working knowledge of telephone system, during and after hours.
• Answering the telephone in a professional manner.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to the patients and other visitors, either in person or via the telephone

• Receive patients and signpost to appropriate service
• Generate repeat prescriptions
• Professional telephone answering skills
• Meeting and greeting patients
• Processing appointments requests
• Registration and processing of medical notes
• Scanning medical records