Interview for Patient Navigator / Call Handler

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Practice Interview

Practice Interview

Patient Navigator / Call Handler • Milton Keynes
OneMedicalGroup

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Role: Patient Navigator / Call Handler in Milton Keynes

Interviewed on Friday 22 November 2024 at 09:51.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nPatient Navigator / Call Handler with OneMedicalGroup in Milton Keynes, Midlands\n\n OneMedical Group has grown in Milton Keynes and is currently delivering patient care from 3 surgeries: Whitehouse, Neath Hill and Brooklands. We are looking for forward thinking Patient Navigators / Call Handlers to join our friendly teams and support all other functions in delivering outstanding care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services. The successful candidate's will ideally have prior experience within a GP practice, and will be a confident communicator with a friendly and welcoming nature. Full-time (40 hours per week) and Part-time can be considered. Availability to cover shifts will be discussed with the line managers during the interview. About us The job holder will have to: Greet patients and visitors, advising them of their appointments and checking them in Advise patients on self-check in facilities Receive and make calls as required with the ability to handle heavy phone/patient traffic Divert calls and take messages as appropriate Sort, review and distribute incoming internal mail Process outgoing mail following the procedure Pull, file and photocopy patients paper records Scan and attach patients data to patients electronic records Ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information Receiving all incoming deliveries, opening and distributing accordingly Complete the Surgery Administration, including registrations and deductions System used : SystemOne Why join us? Our Benefits; NHS Pension with 20.6% Employer Contribution 25 days / 5 weeks / 200 hours annual leave plus Bank Holidays (pro-rata, if part-time) Extra days leave for work anniversary each year Enhanced Maternity;Maternity / Paternity Support;Adoption pay Family friendly employment policies Special and Significant Event Leave Participation in OMGs refer a friend scheme 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured Eye care scheme free eye test plus a contribution towards glasses Cycle to work scheme "}