Patient Navigator / Call HandlerinMilton KeynesinMilton KeynesPUBLISHED THU 31 OCT 2024
OneMedicalGrouprHFULmE5
Employees at OneMedical Group enjoy a range of benefits including an NHS Pension with significant employer contributions, generous annual leave, enhanced maternity and paternity support, family-friendly policies, and access to various wellness programs. The company aims to foster a supportive and efficient environment to deliver outstanding patient care through its diverse team.
OneMedical Group has grown in Milton Keynes and is currently delivering patient care from 3 surgeries: Whitehouse, Neath Hill and Brooklands.
We are looking for forward thinking Patient Navigators / Call Handlers to join our friendly teams and support all other functions in delivering outstanding care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services.
The successful candidate's will ideally have prior experience within a GP practice, and will be a confident communicator with a friendly and welcoming nature.
Full-time (40 hours per week) and Part-time can be considered. Availability to cover shifts will be discussed with the line managers during the interview.
About us
The job holder will have to:
- Greet patients and visitors, advising them of their appointments and checking them in
- Advise patients on self-check in facilities
- Receive and make calls as required with the ability to handle heavy phone/patient traffic
- Divert calls and take messages as appropriate
- Sort, review and distribute incoming internal mail
- Process outgoing mail following the procedure
- Pull, file and photocopy patients paper records
- Scan and attach patients data to patients electronic records
- Ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
- Receiving all incoming deliveries, opening and distributing accordingly
- Complete the Surgery Administration, including registrations and deductions
System used: SystemOne
Why join us?
Our Benefits;
- NHS Pension with 20.6% Employer Contribution
- 25 days / 5 weeks / 200 hours annual leave plus Bank Holidays (pro-rata, if part-time)
- Extra days leave for work anniversary each year
- Enhanced Maternity;Maternity / Paternity Support;Adoption pay
- Family friendly employment policies
- Special and Significant Event Leave
- Participation in OMGs refer a friend scheme
- 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
- Eye care scheme free eye test plus a contribution towards glasses
- Cycle to work scheme
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