{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nIEUC Call Assessor - Tollgate with West Midlands Ambulance Service University NHS Foundation Trust in Tollgate Industrial Estate, Tollgate, Staffordshire\n\n West Midlands Ambulance Service positively welcomes diversity and aims to be a truly inclusive place to work. We are looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference. The Trust is currently under-represented in terms of people from BME backgrounds and welcomes applicants from these communities. Selection will be on a basis of merit. The Trust has achieved the status of a Disability Confident Leader and guarantees to invite to assessment applicants who meet the criteria for the job vacancy. To ensure the diversity of the workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action. If you wish to discuss and adjustments that you may need for the role of the assessment process prior to your application, then please do not hesitate to contact the recruitment team The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers. West Midlands Ambulance Service University NHS Foundation Trust are looking to recruit IEUC Call Assessors to join our Emergency Operations Centre in Stafford who will be the first point of contact for anyone making an urgent or emergency call. Applicants must be fully flexible and be able to work full rotational shifts including days, evenings, nights, weekends and bank holidays. Full and part time positions are available with a minimum requirement of 24 hours per week for part time contracts. Applicants must be able to commit to the full time training programme **Please note, this advert is mainly weekend working only** Training for this post is completed on a pass or fail basis and applicants must be able to commit to 4 weeks full time training followed by 2 weeks (equating to 37.5 hours per week) of mentorship which can be completed on contracted part-time hours at the beginning of their employment. The initial 4 weeks training is usually completed Monday to Friday 0800 - 1600 or 1600 - 0000 hours. Successful applicants will work within a team providing health related services to patients supported by a robust clinical assessment tool. You will be responsible for providing a high quality call handling response to all calls as laid down in national guidance and organisational procedures, through a clinically triage computer based system Applicants must have a minimum of 5 GCSEs at Grade C or above which must include English. As part of the recruitment process you will be required to undertake assessments relevant to the post. Full information can be found in the 'Candidate Information Pack'. Please ensure you review this information before applying. Stage 1 assessments will take place on Saturday 14th or Sunday 15th December 2024 (please note this is subject to change) About us Responsible for the receipt and processing of urgent & emergency calls from the general public. Analysing a patients condition and situation to obtain an appropriate NHS Pathways category and relevant response. Alternatively your call will be processed where no response is required. Ensure that the Call Connect response targets are met with accuracy and efficiency to the highest standards possible. Responsible for the receipt and processing urgent & emergency response calls from other emergency services, medical staff and other professional bodies. Processing the calls under appropriate NHS Pathways category and protocols to obtain the correct end disposition. Responsible for the receipt, processing and taking necessary action for misdirected calls from the operator for other emergency services or for third party callers who require an ambulance in another area. Responsible for the receipt and processing specialised emergency calls such as: Birmingham International Airport, Air Operations, Prison, bomb incidents, police RVP, chemical incidents and a major incident. While processing a call responsible to assess a patients condition while they wait for an appropriate response, giving life saving first aid advice where appropriate. Advice given includes but is not limited to: CPR (cardiac pulmonary resuscitation), childbirth, haemorrhage control, airway maintenance, choking, convulsion, burns, flushing chemicals and amputations. While processing a call, responsible to identify any scene safety issues and take appropriate action in cases of entrapments, assaults, chemical incidents, industrial incidents, violent, intoxicated and psychiatric patients. To reassure patients who have mental health problems or who are vulnerable. To update controller and ambulance crews with relevant changes. Processing requests for an emergency ambulance by operating a computerised system and in the event of computer failure a manual system using operational and Pathways guidelines. To work at the alternative control room as well as the existing control room in the event of computer and telephone failure or as required by management. Responsible for the receipt and processing routine urgent removal calls from medically trained staff and social workers. To arrange ambulance transport using working practices, hospital contracts and procedure guidelines for hospital admissions, hospital transfers, neonatal transfers, hospice admissions and discharges, final journey discharges, mental health admissions and patient transport services. To triage doctors admissions and upgrade life threatening conditions. To refer non-routine requests to the supervisor or Duty Officer. Responsible for the receipt and processing general enquiry calls from the general public, ambulance crews, other emergency services, medical staff and other professional bodies. To process these calls using set protocols and working practices. These calls include: doctor visits; patients death confirmation details; case enquires; request from police for tapes; liaising between ambulance crews and the controller; answering press enquiries. Referring non-routine enquires to the Supervisor, Press Officer, Logistics Manager and Duty Officer. Responsible for making outbound calls to other professional and the general public adhering to working practices and protocols. These include: re-contacting callers to check on a patients address and condition; contacting relatives with sensitive information; querying other professionals; alerting hospitals; arranging breakdown recovery for ambulances; out of hours mortuary; information from poison control; midwifes for home birth; reporting incidents to other emergency services; contacting telephone service providers; and paging medics. Attend any training courses, which are required for the job. To undertake ongoing training and development to supervisor, responder desk and divisional controller. To keep up to date with changing procedures and protocols. If necessary appear in court and give evidence about a taken telephone call. To pass information to the Locality/Trust PR Officers in accordance with the SOPs as agreed with managers. Demonstrating own duties to visitors. Represent the West Midlands Ambulance service in mock exercises and demonstrations. Participate in trials relating to the job when necessary. Adheres to Data Protection Act, Caldicott Guidelines, Health and Safety, Quality Management Systems and West Midlands Ambulance Service NHS code of conduct and general procedures. Identifies and reports IT related problems on computer software and workstations. Perform any other reasonable duties, of either a higher or lower rank, as may be assigned from time to time by your Line Manager "}