IEUC Call Assessor - Tollgate inTollgate Industrial Estate inTollgate Industrial Estate PUBLISHED
THU 28 NOV 2024
Candidates should be self-motivated, enthusiastic, and able to work shifts that include days, evenings, nights, weekends, and bank holidays, with part-time positions available (minimum 24 hours/week). Successful applicants must complete a rigorous training program, including 4 weeks of full-time training and 2 weeks of mentorship.
Key responsibilities include assessing patient conditions to determine appropriate ambulance responses, handling calls from various sources, providing life-saving advice, and processing emergency requests accurately. Applicants must have a minimum of 5 GCSEs at Grade C or above, including English, and will undergo an assessment process. The Trust values diversity and encourages applications from underrepresented communities, including BME backgrounds and Armed Forces veterans.
West Midlands Ambulance Service positively welcomes diversity and aims to be a truly inclusive place to work. We are looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference.
The Trust is currently under-represented in terms of people from BME backgrounds and welcomes applicants from these communities. Selection will be on a basis of merit. The Trust has achieved the status of a Disability Confident Leader and guarantees to invite to assessment applicants who meet the criteria for the job vacancy. To ensure the diversity of the workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
If you wish to discuss and adjustments that you may need for the role of the assessment process prior to your application, then please do not hesitate to contact the recruitment team
The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.
West Midlands Ambulance Service University NHS Foundation Trust are looking to recruit IEUC Call Assessors to join our Emergency Operations Centre in Stafford who will be the first point of contact for anyone making an urgent or emergency call.
Applicants must be fully flexible and be able to work full rotational shifts including days, evenings, nights, weekends and bank holidays.
Full and part time positions are available with a minimum requirement of 24 hours per week for part time contracts. Applicants must be able to commit to the full time training programme
**Please note, this advert is mainly weekend working only**
Training for this post is completed on a pass or fail basis and applicants must be able to commit to 4 weeks full time training followed by 2 weeks (equating to 37.5 hours per week) of mentorship which can be completed on contracted part-time hours at the beginning of their employment. The initial 4 weeks training is usually completed Monday to Friday or 1600 - 0000 hours.
Successful applicants will work within a team providing health related services to patients supported by a robust clinical assessment tool.
You will be responsible for providing a high quality call handling response to all calls as laid down in national guidance and organisational procedures, through a clinically triage computer based system
Applicants must have a minimum of 5 GCSEs at Grade C or above which must include English. As part of the recruitment process you will be required to undertake assessments relevant to the post.
Full information can be found in the 'Candidate Information Pack'. Please ensure you review this information before applying.
Stage 1 assessments will take place on Saturday 14th or Sunday 15th December 2024 (please note this is subject to change)
About us
Responsible for the receipt and processing of urgent & emergency calls from the general public. Analysing a patients condition and situation to obtain an appropriate NHS Pathways category and relevant response. Alternatively your call will be processed where no response is required.
Ensure that the Call Connect response targets are met with accuracy and efficiency to the highest standards possible.
Responsible for the receipt and processing urgent & emergency response calls from other emergency services, medical staff and other professional bodies. Processing the calls under appropriate NHS Pathways category and protocols to obtain the correct end disposition.
Responsible for the receipt, processing and taking necessary action for misdirected calls from the operator for other emergency services or for third party callers who require an ambulance in another area.
Responsible for the receipt and processing specialised emergency calls such as: Birmingham International Airport, Air Operations, Prison, bomb incidents, police RVP, chemical incidents and a major incident.
While processing a call responsible to assess a patients condition while they wait for an appropriate response, giving life saving first aid advice where appropriate. Advice given includes but is not limited to: CPR (cardiac pulmonary resuscitation), childbirth, haemorrhage control, airway maintenance, choking, convulsion, burns, flushing chemicals and amputations.
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