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Practice Interview
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Saving... jbnsY8dx The Avicenna Medical Practice {"required":[],"optional":[{"id":"queN6xFh","grouping":"General Questions","question":"Can you tell us a little about yourself and why you are interested in this position?"},{"id":"quet64la","grouping":"General Questions","question":"What attracted you to work in a medical practice, specifically as a receptionist and administrator?"},{"id":"queqlLpF","grouping":"Customer Service and Communication Skills","question":"How would you handle a situation where a patient is upset or frustrated? Can you provide an example?"},{"id":"queGxagx","grouping":"Customer Service and Communication Skills","question":"Can you describe a time when you delivered excellent customer service, either face-to-face or over the phone?"},{"id":"queAyO9k","grouping":"Customer Service and Communication Skills","question":"How do you ensure that your communication is clear and professional, especially when dealing with sensitive information?"},{"id":"queVseiE","grouping":"Administrative Skills","question":"This role requires attention to detail, especially when processing patient information. How do you maintain accuracy in your work?"},{"id":"queCFE74","grouping":"Administrative Skills","question":"Can you discuss your experience with using computer systems for administrative tasks? Are you familiar with Electronic Patient Records?"},{"id":"queegsFj","grouping":"Administrative Skills","question":"Describe your experience with managing multiple tasks simultaneously. How do you prioritise your workload?"},{"id":"queghQmP","grouping":"Problem-Solving and Flexibility","question":"Can you give an example of a time when you had to use your judgement to resolve an urgent situation in a previous role?"},{"id":"queU9mTi","grouping":"Problem-Solving and Flexibility","question":"How do you adapt to changes in your work environment, such as a sudden increase in patient numbers or changes in procedures?"},{"id":"quetCh4D","grouping":"Teamwork and Collaboration","question":"How do you approach working as part of a team, especially in a busy environment like a medical practice?"},{"id":"que8teZx","grouping":"Teamwork and Collaboration","question":"Describe a time you collaborated with colleagues to improve a process or resolve an issue. What was the outcome?"},{"id":"que8Y9Cy","grouping":"Specific Job Duties","question":"One of your responsibilities will be to manage appointment bookings and patient enquiries. How would you ensure that this process runs smoothly?"},{"id":"queXh7i2","grouping":"Specific Job Duties","question":"Can you explain how you would handle a repeat prescription request that needs to be processed quickly?"},{"id":"questI4v","grouping":"Specific Job Duties","question":"What do you know about the importance of confidentiality in a medical setting, and how do you ensure it in your work?"},{"id":"queVpkU8","grouping":"Availability and Flexibility","question":"This role requires flexibility regarding working hours and being able to cover for colleagues. Are you able to accommodate this?"},{"id":"quedeL68","grouping":"Availability and Flexibility","question":"What days and hours are you available to work? Would you be open to shifts that may vary?"},{"id":"queTt2uD","grouping":"Conclusion","question":"Do you have any questions for us about the role or the practice?"},{"id":"que6KKPr","grouping":"Conclusion","question":"What are your expectations for training and support in this role?"}]} ![]()
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Practice Interview
Practice Interview
Medical Receptionist and Administrator • Bradford
The Avicenna Medical Practice
Thank you for your interest in the position of Medical Receptionist and Administrator
in Bradford
with The Avicenna Medical Practice.
The Avicenna Medical Practice
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
Continue below
You've already answered some of these questions.
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marked the ones that you've done with a check
You can continue the interview below.
Then, we'll ask you to answer one or more questions of your choice from the list below:
You can answer as many of these questions as you want.
Good luck!
1. Can you tell us a little about yourself and why you are interested in this position? Can you tell us a little about yourself and why you are interested in this position?
2. What attracted you to work in a medical practice, specifically as a receptionist and administrator? What attracted you to work in a medical practice, specifically as a receptionist and administrator?
3. How would you handle a situation where a patient is upset or frustrated? Can you provide an example? How would you handle a situation where a patient is upset or frustrated? Can you provide an example?
4. Can you describe a time when you delivered excellent customer service, either face-to-face or over the phone? Can you describe a time when you delivered excellent customer service, either face-to-face or over the phone?
5. How do you ensure that your communication is clear and professional, especially when dealing with sensitive information? How do you ensure that your communication is clear and professional, especially when dealing with sensitive information?
6. This role requires attention to detail, especially when processing patient information. How do you maintain accuracy in your work? This role requires attention to detail, especially when processing patient information. How do you maintain accuracy in your work?
7. Can you discuss your experience with using computer systems for administrative tasks? Are you familiar with Electronic Patient Records? Can you discuss your experience with using computer systems for administrative tasks? Are you familiar with Electronic Patient Records?
8. Describe your experience with managing multiple tasks simultaneously. How do you prioritise your workload? Describe your experience with managing multiple tasks simultaneously. How do you prioritise your workload?
9. Can you give an example of a time when you had to use your judgement to resolve an urgent situation in a previous role? Can you give an example of a time when you had to use your judgement to resolve an urgent situation in a previous role?
10. How do you adapt to changes in your work environment, such as a sudden increase in patient numbers or changes in procedures? How do you adapt to changes in your work environment, such as a sudden increase in patient numbers or changes in procedures?
11. How do you approach working as part of a team, especially in a busy environment like a medical practice? How do you approach working as part of a team, especially in a busy environment like a medical practice?
12. Describe a time you collaborated with colleagues to improve a process or resolve an issue. What was the outcome? Describe a time you collaborated with colleagues to improve a process or resolve an issue. What was the outcome?
13. One of your responsibilities will be to manage appointment bookings and patient enquiries. How would you ensure that this process runs smoothly? One of your responsibilities will be to manage appointment bookings and patient enquiries. How would you ensure that this process runs smoothly?
14. Can you explain how you would handle a repeat prescription request that needs to be processed quickly? Can you explain how you would handle a repeat prescription request that needs to be processed quickly?
15. What do you know about the importance of confidentiality in a medical setting, and how do you ensure it in your work? What do you know about the importance of confidentiality in a medical setting, and how do you ensure it in your work?
16. This role requires flexibility regarding working hours and being able to cover for colleagues. Are you able to accommodate this? This role requires flexibility regarding working hours and being able to cover for colleagues. Are you able to accommodate this?
17. What days and hours are you available to work? Would you be open to shifts that may vary? What days and hours are you available to work? Would you be open to shifts that may vary?
18. Do you have any questions for us about the role or the practice? Do you have any questions for us about the role or the practice?
19. What are your expectations for training and support in this role? What are your expectations for training and support in this role?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nMedical Receptionist and Administrator with The Avicenna Medical Practice in Bradford\n\n PART-TIME RECEPTIONIST REQUIRED. 25HOURS PER WEEK. Monday - Friday 1.30pm - 6.30pm NEEDS TO BE FLEXIBLE TO SUIT THE NEEDS OF THE PRACTICE, AND ABLE TO CROSS COVER SHOULD THE NEED ARISE. PREVIOUS EXPERIENCE DESIRABLE BUT NOT ESSENTIAL AS FULL TRAINING WILL BE OFFERED. Customer Service skills Friendly, polite and professional Face to face and telephone skills to be able to answer queries and questions from patients, make and amend appointments, prescription requests, administrative duties as required. About us Job Responsibilities: Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits onto clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Enter patient information on to the computer as required, ie, change of addresses, names, tel nos. Make and serve refreshments, ensure the kitchen is kept clean and tidy and tidy the waiting room in turn with other staff. Premises: Open up premises at the start of the day when first to arrive, and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, and rooms are tidied and ready for the next day. Ensure that all new patients are registered onto the computer system promptly and accurately, including Temporary Residents. Book Childhood Immunisations and complete necessary administration when Reception Supervisor unavailable. Do necessary administration of Pathology Data that comes through on tasks. Tasks EDI Empty and allocate contents of WYCSA bag. Insurance reports and medical records requests when Reception Supervisor is unavailable. Arranging transport for patients when necessary. Periodically checking Fax machine and printing off newly arrived faxes. Opening, stamping with date and action stamp all incoming post. Advising Practice manager when Stationary or other equipment is required. Sending faxes to outside organisations when required. Filing clinical letters into relevant trays in reception. Actioning tasks within a timely manner. Administrative duties to include: QOF work Practice, National and Local Services such as Flu campaigns, Dementia Screening etc Diabetes 9 care processes booking and monitoring Cytology invites and recalls Monitoring patient call and recall systems, including DMARDS and Blood tests Filing and retrieving paperwork Extraction of necessary data from clinical correspondence and input into Electronic Patient Record, including NHS Mail Report faults to software supplier and track progress Ensure security of data at all times Pathology administration Cover Practice Secretary when required, E-referrals Cover other administrative work over holidays and sickness Scan and match incoming mail to patients computer held records Registrations and deductions Filing and collection of notes for PCSE Add data to sharepoint systems in a timely manner Medical Reports administration and timely management of. Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager. "}