Medical Receptionist and Administrator inBradford inBradford PUBLISHED 24 OCT 2024
The Avicenna Medical Practice rxWf6OiT
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Key responsibilities include:
- Managing patient reception efficiently and addressing general inquiries.
- Ensuring urgent consultations are handled appropriately.
- Registering new patients and processing necessary forms.
- Assisting with home visit requests and prescription management.
- Performing administrative duties related to health services, such as Flu campaigns and patient recalls.
- Maintaining a tidy reception area and kitchen, securing premises at the start and end of the day.
- Performing tasks such as handling incoming mail, managing medical records, and covering other administrative roles as needed.
The role requires strong communication and organizational skills, the ability to handle various clerical tasks and maintain patient confidentiality, and supporting the practice's overall operations efficiently. Other duties may be assigned as required by the Practice Manager or partners.
PART-TIME RECEPTIONIST REQUIRED.
25HOURS PER WEEK. Monday - Friday 1.30pm - 6.30pm
NEEDS TO BE FLEXIBLE TO SUIT THE NEEDS OF THE PRACTICE, AND ABLE TO CROSS COVER SHOULD THE NEED ARISE. PREVIOUS EXPERIENCE DESIRABLE BUT NOT ESSENTIAL AS FULL TRAINING WILL BE OFFERED.
Customer Service skills
Friendly, polite and professional
Face to face and telephone skills to be able to answer queries and questions from patients, make and amend appointments, prescription requests, administrative duties as required.
About us
Job Responsibilities:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits onto clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required, ie, change of addresses, names, tel nos.
- Make and serve refreshments, ensure the kitchen is kept clean and tidy and tidy the waiting room in turn with other staff.
- Premises:
Open up premises at the start of the day when first to arrive, and make all necessary preparations to receive patients.
When last to leave at the end of the day, ensure that the building is totally secured, and rooms are tidied and ready for the next day.
- Ensure that all new patients are registered onto the computer system promptly and accurately, including Temporary Residents.
- Book Childhood Immunisations and complete necessary administration when Reception Supervisor unavailable.
- Do necessary administration of Pathology Data that comes through on tasks.
- Tasks
- EDI
- Empty and allocate contents of WYCSA bag.
- Insurance reports and medical records requests when Reception Supervisor is unavailable.
- Arranging transport for patients when necessary.
- Periodically checking Fax machine and printing off newly arrived faxes.
- Opening, stamping with date and action stamp all incoming post.
- Advising Practice manager when Stationary or other equipment is required.
- Sending faxes to outside organisations when required.
- Filing clinical letters into relevant trays in reception.
- Actioning tasks within a timely manner.
Administrative duties to include:
QOF work
Practice, National and Local Services such as Flu campaigns, Dementia Screening etc
Diabetes 9 care processes booking and monitoring
Cytology invites and recalls
Monitoring patient call and recall systems, including DMARDS and Blood tests
Filing and retrieving paperwork
Extraction of necessary data from clinical correspondence and input into Electronic Patient Record, including NHS Mail
Report faults to software supplier and track progress
Ensure security of data at all times
Pathology administration
Cover Practice Secretary when required, E-referrals
Cover other administrative work over holidays and sickness
Scan and match incoming mail to patients computer held records
Registrations and deductions
Filing and collection of notes for PCSE
Add data to sharepoint systems in a timely manner
Medical Reports administration and timely management of.
- Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
PART-TIME RECEPTIONIST REQUIRED.
25HOURS PER WEEK. Monday - Friday 1.30pm - 6.30pm
NEEDS TO BE FLEXIBLE TO SUIT THE NEEDS OF THE PRACTICE, AND ABLE TO CROSS COVER SHOULD THE NEED ARISE. PREVIOUS EXPERIENCE DESIRABLE BUT NOT ESSENTIAL AS FULL TRAINING WILL BE OFFERED.
Customer Service skills
Friendly, polite and professional
Face to face and telephone skills to be able to answer queries and questions from patients, make and amend appointments, prescription requests, administrative duties as required.
About us
Job Responsibilities:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits onto clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required, ie, change of addresses, names, tel nos.
- Make and serve refreshments, ensure the kitchen is kept clean and tidy and tidy the waiting room in turn with other staff.
- Premises:
Open up premises at the start of the day when first to arrive, and make all necessary preparations to receive patients.
When last to leave at the end of the day, ensure that the building is totally secured, and rooms are tidied and ready for the next day.
- Ensure that all new patients are registered onto the computer system promptly and accurately, including Temporary Residents.
- Book Childhood Immunisations and complete necessary administration when Reception Supervisor unavailable.
- Do necessary administration of Pathology Data that comes through on tasks.
- Tasks
- EDI
- Empty and allocate contents of WYCSA bag.
- Insurance reports and medical records requests when Reception Supervisor is unavailable.
- Arranging transport for patients when necessary.
- Periodically checking Fax machine and printing off newly arrived faxes.
- Opening, stamping with date and action stamp all incoming post.
- Advising Practice manager when Stationary or other equipment is required.
- Sending faxes to outside organisations when required.
- Filing clinical letters into relevant trays in reception.
- Actioning tasks within a timely manner.
Administrative duties to include:
QOF work
Practice, National and Local Services such as Flu campaigns, Dementia Screening etc
Diabetes 9 care processes booking and monitoring
Cytology invites and recalls
Monitoring patient call and recall systems, including DMARDS and Blood tests
Filing and retrieving paperwork
Extraction of necessary data from clinical correspondence and input into Electronic Patient Record, including NHS Mail
Report faults to software supplier and track progress
Ensure security of data at all times
Pathology administration
Cover Practice Secretary when required, E-referrals
Cover other administrative work over holidays and sickness
Scan and match incoming mail to patients computer held records
Registrations and deductions
Filing and collection of notes for PCSE
Add data to sharepoint systems in a timely manner
Medical Reports administration and timely management of.
- Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.