{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nDeputy Practice Operations Manager with Manor View Practice in Bushey, Hertfordshire\n\n We are looking for a Deputy Practice Operations Manager who is passionate about making a difference in healthcare and thrives in a fast-paced, busy environment. We have large reception teams at each our four sites, and we are looking for a team player to support our Practice Operations Manager to drive quality and communication. We pride ourselves at MVP on our flexible and supportive environment where your ideas are valued, and your growth is encouraged. If you're ready to bring your ideas and expertise to the role, we would love to hear from you! Interview date: 9th April 2025 The Deputy Practice Operations Manager will provide day-to-day support to the Practice Operations Manager and operations of the practice, to ensure that we consistently provide a safe, effective and high-quality service to our patients. This role requires a self-motivated, innovative, and dynamic individual capable of managing the efficient day-to-day running of a large multi-site GP practice while supporting the Practice Operations Manager in achieving our objectives. Hours of Employment: 37.5 hours / week, 0700 start Monday - Friday Responsible to: Practice Operations Manager About us Key Responsibilities: Clinic Management - Monitor appointment availability daily and work closely with the GP Partner Lead to adjust clinics and appointments in response to planned and unplanned changes in staffing numbers and/or to meet demand. Reception Tasks Monitor and action EMIS reception task inbox daily. Ensure timely response to clinicians and patients, and that appropriate tasks are signposted. Oversee day-to-day IT systems and equipment queries to ensure business as usual Handle online patient complaint responses, comments, and escalated queries. Keep a log of all comments and responses and identify trends and/or actions we might take to address concerns. Responsible for our MVP email inboxes responding to queries and/or signposting internally as required. Run MVPs seasonal vaccine campaigns working with the Business Operations Manager to organise clinics and resources, as required Responsible for all site compliance checks fire, water and security - working with the Business Operations Manager to organise and report on all regular checks, escalating issues and taking action as required. Provide support and guidance to all reception leads and teams; ensuring that they always adhere to policy and procedure Deputise for the Practice Operational Manager in their absence People Support staff development, providing guidance and direction, ensuring reception staff are up to date with mandatory training. Supporting the recruitment and retention of staff. Act as a role model to lead, monitor, motivate and inspire the teams. "}