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As our Deputy Practice Operations Manager, you will play a crucial role in streamlining clinic operations, managing appointment availability, and leading our dedicated reception teams. You’ll respond promptly to patient queries and complaints, ensuring every voice is heard. With responsibilities that include overseeing IT systems, managing seasonal vaccine campaigns, and guiding staff development, this position is perfect for someone who excels in teamwork and is motivated to inspire others. If you’re looking to make a real impact in the healthcare sector, we would love to hear from you! Apply by 9th April 2025 and join us in making a difference.
We are looking for a Deputy Practice Operations Manager who is passionate about making a difference in healthcare and thrives in a fast-paced, busy environment. We have large reception teams at each our four sites, and we are looking for a team player to support our Practice Operations Manager to drive quality and communication. We pride ourselves at MVP on our flexible and supportive environment where your ideas are valued, and your growth is encouraged. If you're ready to bring your ideas and expertise to the role, we would love to hear from you!
Interview date: 9th April 2025
The Deputy Practice Operations Manager will provide day-to-day support to the Practice Operations Manager and operations of the practice, to ensure that we consistently provide a safe, effective and high-quality service to our patients.
This role requires a self-motivated, innovative, and dynamic individual capable of managing the efficient day-to-day running of a large multi-site GP practice while supporting the Practice Operations Manager in achieving our objectives.
Hours of Employment: 37.5 hours / week, start Monday - Friday
Responsible to: Practice Operations Manager
About us
Key Responsibilities:
- Clinic Management - Monitor appointment availability daily and work closely with the GP Partner Lead to adjust clinics and appointments in response to planned and unplanned changes in staffing numbers and/or to meet demand.
- Reception Tasks Monitor and action EMIS reception task inbox daily. Ensure timely response to clinicians and patients, and that appropriate tasks are signposted.
- Oversee day-to-day IT systems and equipment queries to ensure business as usual
- Handle online patient complaint responses, comments, and escalated queries. Keep a log of all comments and responses and identify trends and/or actions we might take to address concerns.
- Responsible for our MVP email inboxes responding to queries and/or signposting internally as required.
- Run MVPs seasonal vaccine campaigns working with the Business Operations Manager to organise clinics and resources, as required
- Responsible for all site compliance checks fire, water and security - working with the Business Operations Manager to organise and report on all regular checks, escalating issues and taking action as required.
- Provide support and guidance to all reception leads and teams; ensuring that they always adhere to policy and procedure
- Deputise for the Practice Operational Manager in their absence
People
- Support staff development, providing guidance and direction, ensuring reception staff are up to date with mandatory training.
- Supporting the recruitment and retention of staff.
- Act as a role model to lead, monitor, motivate and inspire the teams.
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