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Saving... jbnsYRZQ Walsall Healthcare NHS Trust {"required":[],"optional":[{"id":"quefKSvs","grouping":"Understanding the Role","question":"Can you describe your understanding of the role of a Health Records Clerical Officer and the importance of this position within the NHS Trust?"},{"id":"queOlabQ","grouping":"Information Governance","question":"What do you understand by information governance and data protection principles? How would you ensure compliance with these principles in your day-to-day work?"},{"id":"queAHttZ","grouping":"Experience in Health Records","question":"Although previous health records experience is advantageous, how do you believe your past roles have prepared you for this position, especially in managing requests from external agencies?"},{"id":"queAzEBd","grouping":"Communication Skills","question":"This role requires excellent communication skills. Could you provide an example of a situation where you successfully communicated complex information to a non-expert?"},{"id":"queiMFAV","grouping":"Organisational Skills","question":"Describe a time when you had to manage multiple tasks or requests simultaneously. How did you prioritise your work to meet tight deadlines?"},{"id":"quejFLgw","grouping":"Teamwork","question":"How do you approach working within a team? Can you share an experience where you contributed to a team effort?"},{"id":"quec1Ppu","grouping":"Adaptability","question":"Given that the team frequently adapts to the needs of the service, can you share an instance where you had to be flexible in your approach to work?"},{"id":"queBRjrn","grouping":"Confidentiality","question":"How do you ensure confidentiality when dealing with sensitive patient information? What measures do you take to safeguard this information?"},{"id":"quefjy39","grouping":"Use of Technology","question":"Can you discuss your proficiency with Microsoft Office, particularly Outlook? How do you use technology to improve your efficiency in work tasks?"},{"id":"queMQ7bz","grouping":"Handling Pressure","question":"Working in a busy environment can be stressful. How do you maintain a calm and organised approach under pressure?"},{"id":"queo201w","grouping":"Motivation and Enthusiasm","question":"What motivates you to work in the healthcare sector, particularly in a role focused on health records?"},{"id":"quepow8O","grouping":"Initiative","question":"Can you give an example of a time when you demonstrated your ability to work on your initiative? How did this contribute to the success of a project or task?"},{"id":"queCwpQX","grouping":"Dealing with Difficult Situations","question":"Describe a situation where you dealt with a challenging request or a disgruntled stakeholder. How did you handle it?"},{"id":"que25HQX","grouping":"Future Development","question":"What are your professional development goals, and how do you think this position fits into your career plans?"}]} ![]()
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Practice Interview
Practice Interview
Health Records Clerical Officer - SAR Team • Walsall
Walsall Healthcare NHS Trust
Thank you for your interest in the position of Health Records Clerical Officer - SAR Team
in Walsall
with Walsall Healthcare NHS Trust.
Walsall Healthcare NHS Trust
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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1. Can you describe your understanding of the role of a Health Records Clerical Officer and the importance of this position within the NHS Trust? Can you describe your understanding of the role of a Health Records Clerical Officer and the importance of this position within the NHS Trust?
2. What do you understand by information governance and data protection principles? How would you ensure compliance with these principles in your day-to-day work? What do you understand by information governance and data protection principles? How would you ensure compliance with these principles in your day-to-day work?
3. Although previous health records experience is advantageous, how do you believe your past roles have prepared you for this position, especially in managing requests from external agencies? Although previous health records experience is advantageous, how do you believe your past roles have prepared you for this position, especially in managing requests from external agencies?
4. This role requires excellent communication skills. Could you provide an example of a situation where you successfully communicated complex information to a non-expert? This role requires excellent communication skills. Could you provide an example of a situation where you successfully communicated complex information to a non-expert?
5. Describe a time when you had to manage multiple tasks or requests simultaneously. How did you prioritise your work to meet tight deadlines? Describe a time when you had to manage multiple tasks or requests simultaneously. How did you prioritise your work to meet tight deadlines?
6. How do you approach working within a team? Can you share an experience where you contributed to a team effort? How do you approach working within a team? Can you share an experience where you contributed to a team effort?
7. Given that the team frequently adapts to the needs of the service, can you share an instance where you had to be flexible in your approach to work? Given that the team frequently adapts to the needs of the service, can you share an instance where you had to be flexible in your approach to work?
8. How do you ensure confidentiality when dealing with sensitive patient information? What measures do you take to safeguard this information? How do you ensure confidentiality when dealing with sensitive patient information? What measures do you take to safeguard this information?
9. Can you discuss your proficiency with Microsoft Office, particularly Outlook? How do you use technology to improve your efficiency in work tasks? Can you discuss your proficiency with Microsoft Office, particularly Outlook? How do you use technology to improve your efficiency in work tasks?
10. Working in a busy environment can be stressful. How do you maintain a calm and organised approach under pressure? Working in a busy environment can be stressful. How do you maintain a calm and organised approach under pressure?
11. What motivates you to work in the healthcare sector, particularly in a role focused on health records? What motivates you to work in the healthcare sector, particularly in a role focused on health records?
12. Can you give an example of a time when you demonstrated your ability to work on your initiative? How did this contribute to the success of a project or task? Can you give an example of a time when you demonstrated your ability to work on your initiative? How did this contribute to the success of a project or task?
13. Describe a situation where you dealt with a challenging request or a disgruntled stakeholder. How did you handle it? Describe a situation where you dealt with a challenging request or a disgruntled stakeholder. How did you handle it?
14. What are your professional development goals, and how do you think this position fits into your career plans? What are your professional development goals, and how do you think this position fits into your career plans?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nHealth Records Clerical Officer - SAR Team with Walsall Healthcare NHS Trust in Walsall\n\n We are looking for an enthusiastic person to join our Health Records Access Team. This is a very busy team that provides a vital service to the Trust processing requests for patient information, for example Subject Access Requests, police requests, court orders, continuing care requests etc. Although full training will be provided, you will require an understanding of information governance and data protection principles.PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS. You must possess excellent communication skills. Previous Health Records experience would be advantageous. It is essential that you are a well organised, self-motivated individual and be able to adapt to the needs of the service. You must be able to work well as part of a team and on your own initiative. Duties include: Record and receipt all requests from external agencies Locate all medical records, contacting various disciplines and departments as necessary Ensure verification of any identification is undertaken prior to disclosing information Forward copies of medical records to correct destination securely Supply copy records as per GDPR and Access to Health Guidelines Communication with both internal and external agencies i.e. Solicitors, Police, Coroners, other health care providers and general public A good working knowledge of Microsoft Office packages including Outlook. About us Health Records Library operates 24/7, 365 days per year. You will have the benefit of working as part of a large, supportive team but are also expected to show initiative, work independently and demonstrateconsistently high standards. Being flexible in approach and having an awareness of the need for confidentiality and integrity is vital in this role. You will be able to work in a calm organised way with the ability to multi-task. You must be confident, friendly and able to work in a very busy environment against extremely tight deadlines. "}