Health Records Clerical Officer - SAR Team inWalsall inWalsall PUBLISHED 25 OCT 2024

Band 2 PERMANENT

Walsall Healthcare NHS Trust ri56lNvA

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Supply copy records as per GDPR and Access to Health Guidelines.

We are looking for an enthusiastic person to join our Health Records Access Team. This is a very busy team that provides a vital service to the Trust processing requests for patient information, for example Subject Access Requests, police requests, court orders, continuing care requests etc. Although full training will be provided, you will require an understanding of information governance and data protection principles.PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.

You must possess excellent communication skills. Previous Health Records experience would be advantageous. It is essential that you are a well organised, self-motivated individual and be able to adapt to the needs of the service. You must be able to work well as part of a team and on your own initiative.

Duties include:

Record and receipt all requests from external agencies
Locate all medical records, contacting various disciplines and departments as necessary
Ensure verification of any identification is undertaken prior to disclosing information
Forward copies of medical records to correct destination securely
Supply copy records as per GDPR and Access to Health Guidelines
Communication with both internal and external agencies i.e. Solicitors, Police, Coroners, other health care providers and general public
A good working knowledge of Microsoft Office packages including Outlook.

About us

Health Records Library operates 24/7, 365 days per year. You will have the benefit of working as part of a large, supportive team but are also expected to show initiative, work independently and demonstrateconsistently high standards. Being flexible in approach and having an awareness of the need for confidentiality and integrity is vital in this role. You will be able to work in a calm organised way with the ability to multi-task. You must be confident, friendly and able to work in a very busy environment against extremely tight deadlines.

Duties include:

Record and receipt all requests from external agencies
Locate all medical records, contacting various disciplines and departments as necessary
Ensure verification of any identification is undertaken prior to disclosing information
Forward copies of medical records to correct destination securely
Supply copy records as per GDPR and Access to Health Guidelines
Communication with both internal and external agencies i.e. Solicitors, Police, Coroners, other health care providers and general public
A good working knowledge of Microsoft Office packages including Outlook.

About us
Health Records Library operates 24/7, 365 days per year. You will have the benefit of working as part of a large, supportive team but are also expected to show initiative, work independently and demonstrateconsistently high standards. Being flexible in approach and having an awareness of the need for confidentiality and integrity is vital in this role. You will be able to work in a calm organised way with the ability to multi-task. You must be confident, friendly and able to work in a very busy environment against extremely tight deadlines.

More information related to this job opportunity, from jobsincare:

Here are 15 questions you could be asked if you apply for this job: Start practice interview... NEW!

1. Can you describe your understanding of the role of a Health Records Clerical Officer and the importance of this position within the NHS Trust?

2. What do you understand by information governance and data protection principles? How would you ensure compliance with these principles in your day-to-day work?

3. Although previous health records experience is advantageous, how do you believe your past roles have prepared you for this position, especially in managing requests from external agencies?

4. This role requires excellent communication skills. Could you provide an example of a situation where you successfully communicated complex information to a non-expert?

5. Describe a time when you had to manage multiple tasks or requests simultaneously. How did you prioritise your work to meet tight deadlines?

6. How do you approach working within a team? Can you share an experience where you contributed to a team effort?

7. Given that the team frequently adapts to the needs of the service, can you share an instance where you had to be flexible in your approach to work?

8. How do you ensure confidentiality when dealing with sensitive patient information? What measures do you take to safeguard this information?

9. Can you discuss your proficiency with Microsoft Office, particularly Outlook? How do you use technology to improve your efficiency in work tasks?

10. Working in a busy environment can be stressful. How do you maintain a calm and organised approach under pressure?

11. What motivates you to work in the healthcare sector, particularly in a role focused on health records?

12. Can you give an example of a time when you demonstrated your ability to work on your initiative? How did this contribute to the success of a project or task?

13. Describe a situation where you dealt with a challenging request or a disgruntled stakeholder. How did you handle it?

14. What are your professional development goals, and how do you think this position fits into your career plans?

15. Do you have any questions for us about the team, the role, or the larger context of healthcare within Walsall Healthcare NHS Trust?