Thank you for your interest in the position of Health Care Assistant
in Batley
with Kirkgate Surgery.
This is a video practice interview and we use your
computer's webcam & microphonedevice's cameraphone's camera
to record your answers.
We record your answers one at a time.
The whole thing should take you less than five minutes.
Interview Progress What to expect
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You can continue the interview below.
First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.
Then, we'll ask you to answer one or more questions of your choice from the list below:
1. Can you tell us about your previous experience as a Health Care Assistant? What specific responsibilities did you hold? Can you tell us about your previous experience as a Health Care Assistant? What specific responsibilities did you hold?
2. What training or qualifications do you possess that are relevant to this role, particularly in phlebotomy and ECG recording? What training or qualifications do you possess that are relevant to this role, particularly in phlebotomy and ECG recording?
3. How comfortable are you with taking blood samples, and what protocols do you follow to ensure patient safety during phlebotomy? How comfortable are you with taking blood samples, and what protocols do you follow to ensure patient safety during phlebotomy?
4. Can you describe your experience with health checks, including assessing long-term conditions? Can you describe your experience with health checks, including assessing long-term conditions?
5. How do you ensure the accuracy and confidentiality of patient records when processing laboratory samples? How do you ensure the accuracy and confidentiality of patient records when processing laboratory samples?
6. What steps do you take to maintain infection control and hygiene standards within a clinical environment? What steps do you take to maintain infection control and hygiene standards within a clinical environment?
7. Can you explain the significance of following cold chain storage procedures for vaccines, and what you would do if you identified a breach in these procedures? Can you explain the significance of following cold chain storage procedures for vaccines, and what you would do if you identified a breach in these procedures?
8. Describe your experience with chaperoning patients during examinations. What steps do you take to ensure patient comfort and trust? Describe your experience with chaperoning patients during examinations. What steps do you take to ensure patient comfort and trust?
9. How do you approach communication with patients who may be anxious or frightened about their treatment? How do you approach communication with patients who may be anxious or frightened about their treatment?
10. Can you provide an example of how you have worked effectively within a healthcare team to improve patient care? Can you provide an example of how you have worked effectively within a healthcare team to improve patient care?
11. What strategies do you use to ensure that your communication with colleagues is clear and effective? What strategies do you use to ensure that your communication with colleagues is clear and effective?
12. How do you stay up to date with best practices in patient care, infection control, and health and safety regulations? How do you stay up to date with best practices in patient care, infection control, and health and safety regulations?
13. Can you discuss a time when you identified a training need within your team? How did you address it? Can you discuss a time when you identified a training need within your team? How did you address it?
14. What does maintaining professional boundaries in patient care mean to you? What does maintaining professional boundaries in patient care mean to you?
15. How would you handle a situation where you noticed a deviation from established infection control protocols? How would you handle a situation where you noticed a deviation from established infection control protocols?
16. Can you describe a time when you provided feedback on a colleague's performance? How did you approach the conversation? Can you describe a time when you provided feedback on a colleague's performance? How did you approach the conversation?
17. This position involves a range of responsibilities, from patient care to administrative tasks. How do you prioritise your workload to ensure efficiency and patient safety? This position involves a range of responsibilities, from patient care to administrative tasks. How do you prioritise your workload to ensure efficiency and patient safety?
18. Have you ever faced a challenging situation with a patient or colleague? How did you resolve it? Have you ever faced a challenging situation with a patient or colleague? How did you resolve it?
19. Describe a situation in which you had to ensure the dignity and respect of a patient. What steps did you take? Describe a situation in which you had to ensure the dignity and respect of a patient. What steps did you take?
The preview image will be black while recording; please just continue to record your answer as normal.
Interview Summary •
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Role:Health Care AssistantinBatley
Interviewed on Thursday 3 April 2025
at 03:35.
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nHealth Care Assistant with Kirkgate Surgery in Batley\n\n We a friendly two doctor Practice which covers 3,500 patients approx. from one site. We are looking to hire an experienced HCA to cover maternity leave for approx. 9 months The main roles would include: Phlebotomy, BP taking, ECG's, some Long term condition's checks, vaccination's would be helpful, stock ordering, heath check's, chaperoning where needed etc About us Job summary: Working under the direct supervision of the senior practice nurse and strictly in accordance with specific practice guidelines and protocols, the healthcare assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care. Duties and responsibilities: New patient health checks ECG recording Phlebotomy Chaperoning duties Processing and management of laboratory samples requested by GPs/nurses Sterilising, cleansing and maintenance of surgical equipment Vaccine/cold chain storage, monitoring and recording Surgical equipment and vaccine re-stocking and stock rotation Clearing and re-stocking consulting rooms Preparing and maintaining environments and equipment before, during and after patient care interventions, including assisting GPs during the performance of minor operations Assisting in the assessment and surveillance of patients health and well-being Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual Helping to raise awareness of health and well-being and how it can be promoted Assisting with the collection and collation of data on needs related to health and well-being Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriatel the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidentialInformation relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to): Using personal security systems within the workplace according to practice guidelines Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff Responsible for hand hygiene across the practice Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriateIdentifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.Safe management of sharps procedures including training, use, storage and disposal Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers Undertaking periodic infection control training (minimum twice annually)Routine management of own team / team areas, and maintenance of work space standards Waste management including collection, handling, segregation, container management, storage and collection Spillage control procedures, management and training Decontamination control procedures, management and training, and equipment maintenance Maintenance of sterile environments Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate "}