Interview for Health Advocate - Discover Great Care Jobs and Jobs In Care Today

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Practice Interview

Health Advocate • London
The London Clinic

Thank you for your interest in the position of Health Advocate in London with The London Clinic.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you describe your previous experience in customer service, particularly in a luxury or healthcare setting? What specific examples demonstrate your proficiency in delivering world-class care? Can you describe your previous experience in customer service, particularly in a luxury or healthcare setting? What specific examples demonstrate your proficiency in delivering world-class care?

2. Describe a time when you faced a challenging situation under pressure. How did you manage your workload and maintain a high level of service? Describe a time when you faced a challenging situation under pressure. How did you manage your workload and maintain a high level of service?

3. Building strong relationships with clients is crucial in this role. How do you approach establishing rapport with VIP patients? Do you have specific techniques or strategies you use? Building strong relationships with clients is crucial in this role. How do you approach establishing rapport with VIP patients? Do you have specific techniques or strategies you use?

4. In this role, you will be responsible for maintaining CRM systems and ensuring data accuracy. What methods do you use to ensure attention to detail in your administrative tasks? In this role, you will be responsible for maintaining CRM systems and ensuring data accuracy. What methods do you use to ensure attention to detail in your administrative tasks?

5. The London Clinic has a commitment to safeguarding and diversity. How do you ensure that your interactions and support are inclusive and respectful of diverse backgrounds? The London Clinic has a commitment to safeguarding and diversity. How do you ensure that your interactions and support are inclusive and respectful of diverse backgrounds?

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1. Can you describe your previous experience in customer service, particularly in a luxury or healthcare setting? What specific examples demonstrate your proficiency in delivering world-class care?

quenTgy0 Questions About Experience and Skills

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Interview Summary
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Role: Health Advocate in London

Interviewed on Saturday 29 March 2025 at 13:30.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nHealth Advocate with The London Clinic in London\n\n As Health Advocate you will support the Head of Client Relations in administering the Health Concierge and VIP patient pathways. Developing and maintaining robust, credible and professional relationships with patients/clients, consultants and all stakeholders. You will be responsible for the daily communication, execution and logistics during VIP and Health Concierge client visits. You will have a high degree of involvement and communications across multiple functions within the Key Duties Supporting the Head of Client relations in administering the Health Concierge/VIP pathways, being the liaison for VIP and Health Concierge service users. Collaborate with external and internal stakeholders to ensure clinical/non-clinical pathways are streamlined and responsive world-class care is delivered to patients. Providing superior personalised guest services to all Health Concierge/VIP patients. Oversee the day to day administration ensuring timescales and quality standards are met. Responsible for data entry, ensuring CRM is updated, reviewed and maintained daily relating to VIP and Health Concierge services. Support Head of Client Relations in providing daily / weekly KPI reporting and ensure tight financial process controls. About us We have an exciting new opportunity for a Health Advocate working within the VIP Client Relations team to join The London Clinic, based at our main hospital site in London (W1G 6BW). We are offering a competitive salary. Job Type: This is a full-time, permanent position Shift Pattern: 37.5 hours per week, a degree of flexibility required; occasional weekends and evenings Expectation of on call duties (via telephone) Job Location: 20 Devonshire Place, London, W1G 6BW (Close to Regents Park/Baker St tube stations). Salary: Competitive Benefits package: We offer a comprehensive package which includes a contribution pension scheme (total annual contribution up to 20%), Private Medical Healthcare, 33 day's annual leave (inclusive of bank holidays), season ticket travel loan, and a wide range of discounts with a variety of retailers and services. We also offer excellent career development; with clear career pathways and access to further education. Key Duties Supporting the Head of Client relations in administering the Health Concierge/VIP pathways, being the liaison for VIP and Health Concierge service users. Collaborate with external and internal stakeholders to ensure clinical/non-clinical pathways are streamlined and responsive world-class care is delivered to patients. Providing superior personalised guest services to all Health Concierge/VIP patients. Oversee the day to day administration ensuring timescales and quality standards are met. Responsible for data entry, ensuring CRM is updated, reviewed and maintained daily relating to VIP and Health Concierge services. Support Head of Client Relations in providing daily / weekly KPI reporting and ensure tight financial process controls. Skills & Experience Experience of five-star luxury / world class customer service. Excellent IT skills: competency using all MS Office products (Word, Excel, PowerPoint). Critical-thinking - ability to look at all perspectives and get to the root of issues. Able to work on own initiative, pro-active and ability to cope in changing environments. Tact and sensitivity when dealing with patients and visitors. Calm under pressure. An ability to work flexibly, including some unsocial hours are integral to the role and maintaining appropriate links and access to the consultants. The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community. We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team. The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background. "}