The London ClinicrHELqgzk
Opportunity to work in a prestigious healthcare facility in central London with a competitive salary and generous benefits package.
Engagement in meaningful work by providing superior personalized care to VIP and Health Concierge patients, enhancing their healthcare experience.
Collaboration with a diverse range of internal and external stakeholders, fostering professional growth and expanding your network within the healthcare industry.
Involvement in administrative tasks that ensure high-quality standards and timelines are met, contributing to the efficient operation of patient services.
Access to career development opportunities, including clear pathways for progression and support for further education.
Work-life balance with 33 days of annual leave and a flexible working pattern that may accommodate personal needs.
Being part of a charitable organization committed to improving patient care, investing in advanced treatments, and making a positive impact on the community.
The London Clinic is seeking a Health Advocate to join their VIP Client Relations team in London. This full-time position involves supporting the Head of Client Relations in managing Health Concierge and VIP patient pathways, ensuring excellent communication and logistics for client visits. The role requires building strong relationships with patients, consultants, and stakeholders, providing personalized guest services, and overseeing daily administration and data management related to VIP services. Key responsibilities also include collaborating with various departments to streamline care pathways and supporting KPI reporting and financial processes.
Ideal candidates should possess experience in luxury customer service, strong IT skills, and critical thinking abilities. The position demands a proactive, adaptable individual who can maintain composure under pressure and work flexible hours. In return, The London Clinic offers a competitive salary, a comprehensive benefits package, and opportunities for career development within a diverse and supportive environment. The clinic values charitable status, emphasizing its commitment to patient care and community service.
Ideal candidates should possess experience in luxury customer service, strong IT skills, and critical thinking abilities. The position demands a proactive, adaptable individual who can maintain composure under pressure and work flexible hours. In return, The London Clinic offers a competitive salary, a comprehensive benefits package, and opportunities for career development within a diverse and supportive environment. The clinic values charitable status, emphasizing its commitment to patient care and community service.
Opportunity to work in a prestigious healthcare facility in central London with a competitive salary and generous benefits package.
Engagement in meaningful work by providing superior personalized care to VIP and Health Concierge patients, enhancing their healthcare experience.
Collaboration with a diverse range of internal and external stakeholders, fostering professional growth and expanding your network within the healthcare industry.
Involvement in administrative tasks that ensure high-quality standards and timelines are met, contributing to the efficient operation of patient services.
Access to career development opportunities, including clear pathways for progression and support for further education.
Work-life balance with 33 days of annual leave and a flexible working pattern that may accommodate personal needs.
Being part of a charitable organization committed to improving patient care, investing in advanced treatments, and making a positive impact on the community.
As Health Advocate you will support the Head of Client Relations in administering the Health Concierge and VIP patient pathways. Developing and maintaining robust, credible and professional relationships with patients/clients, consultants and all stakeholders. You will be responsible for the daily communication, execution and logistics during VIP and Health Concierge client visits. You will have a high degree of involvement and communications across multiple functions within the
Key Duties Supporting the Head of Client relations in administering the Health Concierge/VIP pathways, being the liaison for VIP and Health Concierge service users. Collaborate with external and internal stakeholders to ensure clinical/non-clinical pathways are streamlined and responsive world-class care is delivered to patients. Providing superior personalised guest services to all Health Concierge/VIP patients. Oversee the day to day administration ensuring timescales and quality standards are met. Responsible for data entry, ensuring CRM is updated, reviewed and maintained daily relating to VIP and Health Concierge services. Support Head of Client Relations in providing daily / weekly KPI reporting and ensure tight financial process controls.
About us
We have an exciting new opportunity for a Health Advocate working within the VIP Client Relations team to join The London Clinic, based at our main hospital site in London (W1G 6BW). We are offering a competitive salary.
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1. Can you describe your previous experience in customer service, particularly in a luxury or healthcare setting? What specific examples demonstrate your proficiency in delivering world-class care?
2. Describe a time when you faced a challenging situation under pressure. How did you manage your workload and maintain a high level of service?
3. Building strong relationships with clients is crucial in this role. How do you approach establishing rapport with VIP patients? Do you have specific techniques or strategies you use?
4. In this role, you will be responsible for maintaining CRM systems and ensuring data accuracy. What methods do you use to ensure attention to detail in your administrative tasks?
5. The London Clinic has a commitment to safeguarding and diversity. How do you ensure that your interactions and support are inclusive and respectful of diverse backgrounds?
1. Can you describe your previous experience in customer service, particularly in a luxury or healthcare setting? What specific examples demonstrate your proficiency in delivering world-class care?
2. Describe a time when you faced a challenging situation under pressure. How did you manage your workload and maintain a high level of service?
3. Building strong relationships with clients is crucial in this role. How do you approach establishing rapport with VIP patients? Do you have specific techniques or strategies you use?
4. In this role, you will be responsible for maintaining CRM systems and ensuring data accuracy. What methods do you use to ensure attention to detail in your administrative tasks?
5. The London Clinic has a commitment to safeguarding and diversity. How do you ensure that your interactions and support are inclusive and respectful of diverse backgrounds?
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