Interview for Senior Admission Booking Coordinator - Discover Great Care Jobs and Jobs In Care Today

This question is optional.
You can skip it

jobsincare
Practice Interview

Senior Admission Booking Coordinator • Cambridge
Cambridge University Hospital NHS Foundation Trust

Thank you for your interest in the position of Senior Admission Booking Coordinator in Cambridge with Cambridge University Hospital NHS Foundation Trust.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

You've already answered some of these questions.

We've marked the ones that you've done with a check

You can continue the interview below.

First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you provide a brief overview of your previous work experience in healthcare administration or admissions coordination? Can you provide a brief overview of your previous work experience in healthcare administration or admissions coordination?

2. What specific experience do you have with managing surgery waiting lists and theatre bookings? What specific experience do you have with managing surgery waiting lists and theatre bookings?

3. How familiar are you with the 18-week Referral to Treatment targets, and what methods have you used to ensure compliance with these targets in your previous roles? How familiar are you with the 18-week Referral to Treatment targets, and what methods have you used to ensure compliance with these targets in your previous roles?

4. Describe your experience in liaising with clinical teams. How do you ensure effective communication and collaboration when scheduling urgent and routine surgeries? Describe your experience in liaising with clinical teams. How do you ensure effective communication and collaboration when scheduling urgent and routine surgeries?

5. What systems or software have you used for patient registration, booking, and managing waiting lists? Are you comfortable learning new systems if required? What systems or software have you used for patient registration, booking, and managing waiting lists? Are you comfortable learning new systems if required?

6. How do you prioritise tasks when faced with a high volume of patient bookings and urgent requests? How do you prioritise tasks when faced with a high volume of patient bookings and urgent requests?

7. In your view, what are the most critical aspects of adhering to Trust Policies and Procedures in the admissions process? In your view, what are the most critical aspects of adhering to Trust Policies and Procedures in the admissions process?

8. Can you provide an example of a time when you had to handle a complicated booking issue? How did you resolve it, and what was the outcome? Can you provide an example of a time when you had to handle a complicated booking issue? How did you resolve it, and what was the outcome?

9. Describe a situation where you identified a bottleneck in the admissions or booking process. What actions did you take, and what were the results? Describe a situation where you identified a bottleneck in the admissions or booking process. What actions did you take, and what were the results?

10. How do you approach problem-solving when there are conflicting priorities from clinical teams and patient needs? How do you approach problem-solving when there are conflicting priorities from clinical teams and patient needs?

11. What strategies do you employ to ensure a positive experience for patients during the admissions process? What strategies do you employ to ensure a positive experience for patients during the admissions process?

12. How would you handle a situation where a patient is dissatisfied with their booking or waiting time? How would you handle a situation where a patient is dissatisfied with their booking or waiting time?

13. How do you see your role contributing to the broader goals of the Orthopaedics team at Cambridge University Hospitals? How do you see your role contributing to the broader goals of the Orthopaedics team at Cambridge University Hospitals?

14. Can you share an experience where you helped to foster a positive team environment or support the professional development of colleagues? Can you share an experience where you helped to foster a positive team environment or support the professional development of colleagues?

15. The Trust is committed to supporting a good work-life balance. How do you personally manage your time and responsibilities to maintain balance? The Trust is committed to supporting a good work-life balance. How do you personally manage your time and responsibilities to maintain balance?

16. Are there any specific flexible working arrangements you are seeking, and how might these fit within the team's needs? Are there any specific flexible working arrangements you are seeking, and how might these fit within the team's needs?

17. What interests you most about working for Cambridge University Hospitals and specifically in the Orthopaedics department? What interests you most about working for Cambridge University Hospitals and specifically in the Orthopaedics department?

Display all questions

You can answer as many of these questions as you want. Good luck!

1. Can you provide a brief overview of your previous work experience in healthcare administration or admissions coordination?

quevdsTH General Experience and Background

This question is optional. You can skip it

Saving...

Please wait...

The preview image will be black while recording; please just continue to record your answer as normal.

Interview Summary
• Check and Send

Role: Senior Admission Booking Coordinator in Cambridge

Interviewed on Monday 14 April 2025 at 05:27.

If everything looks good then click below to send your interview.
Your interview will also be saved to your account.

jbnsb6gR Cambridge University Hospital NHS Foundation Trust {"required":[],"optional":[{"id":"quevdsTH","grouping":"General Experience and Background","question":"Can you provide a brief overview of your previous work experience in healthcare administration or admissions coordination?"},{"id":"quet9CAG","grouping":"General Experience and Background","question":"What specific experience do you have with managing surgery waiting lists and theatre bookings?"},{"id":"que8Gk5D","grouping":"General Experience and Background","question":"How familiar are you with the 18-week Referral to Treatment targets, and what methods have you used to ensure compliance with these targets in your previous roles?"},{"id":"quecIH1q","grouping":"Role-Specific Skills","question":"Describe your experience in liaising with clinical teams. How do you ensure effective communication and collaboration when scheduling urgent and routine surgeries?"},{"id":"queOM344","grouping":"Role-Specific Skills","question":"What systems or software have you used for patient registration, booking, and managing waiting lists? Are you comfortable learning new systems if required?"},{"id":"quexdKo1","grouping":"Role-Specific Skills","question":"How do you prioritise tasks when faced with a high volume of patient bookings and urgent requests?"},{"id":"queFALky","grouping":"Policy and Compliance","question":"In your view, what are the most critical aspects of adhering to Trust Policies and Procedures in the admissions process?"},{"id":"quebWOD6","grouping":"Policy and Compliance","question":"Can you provide an example of a time when you had to handle a complicated booking issue? How did you resolve it, and what was the outcome?"},{"id":"quedQpi4","grouping":"Problem-Solving and Decision-Making","question":"Describe a situation where you identified a bottleneck in the admissions or booking process. What actions did you take, and what were the results?"},{"id":"queV04Hu","grouping":"Problem-Solving and Decision-Making","question":"How do you approach problem-solving when there are conflicting priorities from clinical teams and patient needs?"},{"id":"que8rQEa","grouping":"Customer Service and Patient Care","question":"What strategies do you employ to ensure a positive experience for patients during the admissions process?"},{"id":"quecBEaT","grouping":"Customer Service and Patient Care","question":"How would you handle a situation where a patient is dissatisfied with their booking or waiting time?"},{"id":"queUg0vS","grouping":"Teamwork and Development","question":"How do you see your role contributing to the broader goals of the Orthopaedics team at Cambridge University Hospitals?"},{"id":"quejnwc0","grouping":"Teamwork and Development","question":"Can you share an experience where you helped to foster a positive team environment or support the professional development of colleagues?"},{"id":"que9RI3N","grouping":"Work-Life Balance and Commitment","question":"The Trust is committed to supporting a good work-life balance. How do you personally manage your time and responsibilities to maintain balance?"},{"id":"quetn950","grouping":"Work-Life Balance and Commitment","question":"Are there any specific flexible working arrangements you are seeking, and how might these fit within the team's needs?"},{"id":"queESg3P","grouping":"Closing Questions","question":"What interests you most about working for Cambridge University Hospitals and specifically in the Orthopaedics department?"}]}

Cancel Interview

{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nSenior Admission Booking Coordinator with Cambridge University Hospital NHS Foundation Trust in Cambridge\n\n We have an exciting opportunity within Orthopaedics for the roles of Senior Admissions coordinator. We have two vacancies available, 1x full time permanent position and 1x secondment until 30/09/2025. This role is to manage Surgery waiting and theatre lists for local and general anesthetic through responsibility for the receipt, registration and booking of all patients across surgical services within the ATC in line with Trust Policies and Procedures and national targets, paying particular attention to the 18 week Referral to Treatment targets. To work with Clinical teams to ensure patients are being booked in line with local policies for urgent and routine surgery. This role is to manage Surgery waiting and theatre lists for local and general anaesthetic through responsibility for the receipt, registration and booking of all patients across surgical services within the ATC in line with Trust Policies and Procedures and national targets, paying particular attention to the 18 week Referral to Treatment targets. To work with Clinical teams to ensure patients are being booked in line with local policies for urgent and routine surgery. About us Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position. Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment This vacancy will close at midnight on 18th November 2024 Interviews are due to be held on 28th November 2024 Benefits to you At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff. On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH. CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times. Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered. We welcome applications from the Armed Forces. "}