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Saving... jbnsbRQw University Hospitals Plymouth NHS Trust {"required":[],"optional":[{"id":"queBgGiL","grouping":"General Questions","question":"Can you tell us a bit about your background and what prompted you to apply for the Health Records Assistant position at University Hospitals Plymouth NHS Trust?"},{"id":"quezqjiG","grouping":"General Questions","question":"What do you understand about the importance of confidentiality and data protection in handling health records?"},{"id":"que4pqtx","grouping":"General Questions","question":"How do you prioritise your workload when faced with multiple requests at the same time?"},{"id":"que0sKtu","grouping":"Experience and Skills","question":"Can you describe your previous experience in managing health records or a similar administrative role? What were your key responsibilities?"},{"id":"queUDbLy","grouping":"Experience and Skills","question":"Give us an example of a time when you had to ensure the accuracy and integrity of health records. What steps did you take?"},{"id":"queIXYMR","grouping":"Experience and Skills","question":"How comfortable are you with using electronic systems for tracking and managing health records? Could you provide examples of software you have used?"},{"id":"que3HSpA","grouping":"Experience and Skills","question":"What is your understanding of the Records Management Code of Practice 2021, and how would you ensure compliance in your role?"},{"id":"quejkDDb","grouping":"Experience and Skills","question":"Describe your experience with filing systems and the importance of maintaining order within a records management environment."},{"id":"queE7ndZ","grouping":"Experience and Skills","question":"How would you handle a situation where you discover a misfiled patient record? What steps would you take to rectify this?"},{"id":"queuBdBf","grouping":"Problem Solving and Initiative","question":"Can you provide an example of a time when you identified a bottleneck in a process? How did you address it?"},{"id":"quertnnh","grouping":"Problem Solving and Initiative","question":"When dealing with high volumes of records, how do you ensure that none are overlooked or lost in the process?"},{"id":"quesjTV5","grouping":"Problem Solving and Initiative","question":"Describe a situation where you had to act quickly to meet a deadline. How did you ensure you completed the task without compromising on quality?"},{"id":"queWdkBl","grouping":"Teamwork and Communication","question":"How do you approach communication with clinicians and other staff regarding health records issues? Can you provide an example of effective communication in your past roles?"},{"id":"queI6OoF","grouping":"Teamwork and Communication","question":"What strategy would you use to assist a colleague who is struggling to find a specific health record?"},{"id":"quelG5cA","grouping":"Teamwork and Communication","question":"How would you contribute to a positive team environment in the Central Records Library?"},{"id":"queF3vdV","grouping":"Adaptability and Flexibility","question":"Given that this role requires working across different areas within the Central Records Library, how do you adapt your working style to different responsibilities?"},{"id":"quehvsN6","grouping":"Adaptability and Flexibility","question":"Describe a time when you had to learn a new skill or system quickly to succeed in your role. How did you go about it?"},{"id":"que6P2Z1","grouping":"Closing Questions","question":"What are your long-term career goals and how does this position fit into those?"}]} ![]()
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Practice Interview
Practice Interview
Health Records Assistant • Plymouth
University Hospitals Plymouth NHS Trust
Thank you for your interest in the position of Health Records Assistant
in Plymouth
with University Hospitals Plymouth NHS Trust.
University Hospitals Plymouth NHS Trust
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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Then, we'll ask you to answer one or more questions of your choice from the list below:
You can answer as many of these questions as you want.
Good luck!
1. Can you tell us a bit about your background and what prompted you to apply for the Health Records Assistant position at University Hospitals Plymouth NHS Trust? Can you tell us a bit about your background and what prompted you to apply for the Health Records Assistant position at University Hospitals Plymouth NHS Trust?
2. What do you understand about the importance of confidentiality and data protection in handling health records? What do you understand about the importance of confidentiality and data protection in handling health records?
3. How do you prioritise your workload when faced with multiple requests at the same time? How do you prioritise your workload when faced with multiple requests at the same time?
4. Can you describe your previous experience in managing health records or a similar administrative role? What were your key responsibilities? Can you describe your previous experience in managing health records or a similar administrative role? What were your key responsibilities?
5. Give us an example of a time when you had to ensure the accuracy and integrity of health records. What steps did you take? Give us an example of a time when you had to ensure the accuracy and integrity of health records. What steps did you take?
6. How comfortable are you with using electronic systems for tracking and managing health records? Could you provide examples of software you have used? How comfortable are you with using electronic systems for tracking and managing health records? Could you provide examples of software you have used?
7. What is your understanding of the Records Management Code of Practice 2021, and how would you ensure compliance in your role? What is your understanding of the Records Management Code of Practice 2021, and how would you ensure compliance in your role?
8. Describe your experience with filing systems and the importance of maintaining order within a records management environment. Describe your experience with filing systems and the importance of maintaining order within a records management environment.
9. How would you handle a situation where you discover a misfiled patient record? What steps would you take to rectify this? How would you handle a situation where you discover a misfiled patient record? What steps would you take to rectify this?
10. Can you provide an example of a time when you identified a bottleneck in a process? How did you address it? Can you provide an example of a time when you identified a bottleneck in a process? How did you address it?
11. When dealing with high volumes of records, how do you ensure that none are overlooked or lost in the process? When dealing with high volumes of records, how do you ensure that none are overlooked or lost in the process?
12. Describe a situation where you had to act quickly to meet a deadline. How did you ensure you completed the task without compromising on quality? Describe a situation where you had to act quickly to meet a deadline. How did you ensure you completed the task without compromising on quality?
13. How do you approach communication with clinicians and other staff regarding health records issues? Can you provide an example of effective communication in your past roles? How do you approach communication with clinicians and other staff regarding health records issues? Can you provide an example of effective communication in your past roles?
14. What strategy would you use to assist a colleague who is struggling to find a specific health record? What strategy would you use to assist a colleague who is struggling to find a specific health record?
15. How would you contribute to a positive team environment in the Central Records Library? How would you contribute to a positive team environment in the Central Records Library?
16. Given that this role requires working across different areas within the Central Records Library, how do you adapt your working style to different responsibilities? Given that this role requires working across different areas within the Central Records Library, how do you adapt your working style to different responsibilities?
17. Describe a time when you had to learn a new skill or system quickly to succeed in your role. How did you go about it? Describe a time when you had to learn a new skill or system quickly to succeed in your role. How did you go about it?
18. What are your long-term career goals and how does this position fit into those? What are your long-term career goals and how does this position fit into those?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nHealth Records Assistant with University Hospitals Plymouth NHS Trust in Plymouth\n\n To provide and maintain an efficient and high standard Health Records Service throughout the Trust. The post holder will work to maintain the Main Store and Archive area ensuring the integrity and security of all health records. ***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.*** The Central Records Library comprises of three main areas: Main Office/Pre-file and Archive Main Office/Pre-file area To provide support for the pulling and filing of Health Records within the Central Records Library for all clinical activity. Prioritising workloads and all other Central Record Requests. Efficiently manging the urgent line with a professional approach. Archive area To provide support for the filing and culling of REI records and Deceased records. Undertake the retention and destruction of all Health Records and REI records in accordance with the Records Management Code of Practice 2021 and following the Trust's policies and procedures. Review and highlight any storage capacity issues and identify any bottlenecks within the store for yearly Deceased notes. Roles in this department are generic which means the post holder can be allocated to any area within the Central Records Library between main office and Archive.This generic job description covers all duties required of a Health Records Assistant. About us MAIN OFFICE/PRE-FILE AREA 1. Action all telephone calls/written/emailed requests for case notes promptly using a high standard of attention to detail, recording a detailed account and outcome of each request/call, retrieve and pack notes and trace electronically to the appropriate department. 2. Ensure that all notes are available for clinics daily and ensure Prepping Teams are informed in advance of appointments of any notes that cannot be found. 3. Unpack all deliveries of case notes / loose sheets, pre-sort into appropriate filing areas, and then file into main store, tracing each case note onto iPM at every stage of the process. 4. Distribute all incoming external and internal mail deliveries to appropriate office areas within the CRL. ARCHIVE AREA 5. Regularly reviewing storage capacity within the main store and archive area and planning for future growth to accommodate deceased and culled records. This entails moving boxes and hospital records in large quantities within a tight timeframe. 6. Filing of all REI records, boxing up Deceased and A&E records. 7. Ensuring all patient record requests from Crown are dealt with efficiently and spreadsheets are kept updated. 8. Responsible for the retention and destruction of all patient health records ensuring all guidelines are followed as per the Records Management code of practice 2021. 9. Scanning the main store as and when required to identify misfiles and growth. 10. Preparing and sorting Service Personnel records ready for destruction. GENERIC TASKS ACROSS ALL MAIN OFFICE/PREFILE & ARCHIVE AREAS 11. Assist the CRL Supervisors in acting as a point of contact for Clinicians and other Staff groups, providing advice and support on all Health Records issues. 12. Generate electronic pulling lists for patients via the Corporate Services function on Trustnet and utilise those lists to locate and pull case notes from the main store and Archive area. 13. To undertake comprehensive searches and take all necessary actions and exhaust all avenues to ensure the completeness of clinics. 14. To use personal judgement and initiative when analysing the facts that are required to locate a patients record, such as looking for a mis-file or determining when a temporary folder should be created. 15. Utilise the CRL electronic emailing system to action and close electronic requests from a variety of hospitals, departments, and other areas. 16. Ensure that all notes are in a good secure condition with year stickers, carry out basic repairs on badly damaged case-notes, or pass to Filing Coordinator for attention. 17. Maintain tidy filing bays by moving case notes as and when necessary, in particular when dealing with excessively large case notes are returned to file. 18. Maintain library storage in terminal digit order, including realigning, accurate filing and adhering to the Records Management Code of Practice 2021. 19. Work within agreed standards and benchmarks with the ability to demonstrate initiative and flexibility to achieve good practice. "}