2. What attracted you to this position with Worcestershire Acute Hospitals NHS Trust?
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Practice Interview
Waiting List Coordinator, Gynaecology • Worcester
Worcestershire Acute Hospitals NHS Trust
Thank you for your interest in the position of Waiting List Coordinator, Gynaecology
in Worcester
with Worcestershire Acute Hospitals NHS Trust.
Worcestershire Acute Hospitals NHS Trust
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We record your answers one at a time. The whole thing should take you less than five minutes.
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1. Can you tell us a bit about yourself and your professional background that relates to this role? Can you tell us a bit about yourself and your professional background that relates to this role?
2. What attracted you to this position with Worcestershire Acute Hospitals NHS Trust? What attracted you to this position with Worcestershire Acute Hospitals NHS Trust?
3. How familiar are you with the 18-week referral-to-treatment (RTT) pathways and the associated guidelines? How familiar are you with the 18-week referral-to-treatment (RTT) pathways and the associated guidelines?
4. Can you describe your experience with patient administration systems? Which systems have you used, and how comfortable are you navigating them? Can you describe your experience with patient administration systems? Which systems have you used, and how comfortable are you navigating them?
5. In this role, accuracy is crucial. Can you provide an example of how you've ensured data accuracy in your previous roles? In this role, accuracy is crucial. Can you provide an example of how you've ensured data accuracy in your previous roles?
6. This position involves validating and correcting data discrepancies. Can you describe a time when you identified and rectified a data quality issue? This position involves validating and correcting data discrepancies. Can you describe a time when you identified and rectified a data quality issue?
7. How do you approach the task of locating missing data? Could you walk us through your process? How do you approach the task of locating missing data? Could you walk us through your process?
8. What steps would you take to maintain confidentiality and adhere to the Data Protection Act while handling sensitive patient information? What steps would you take to maintain confidentiality and adhere to the Data Protection Act while handling sensitive patient information?
9. This role requires excellent communication skills. Can you give an example of how you've successfully communicated complex information to a diverse audience? This role requires excellent communication skills. Can you give an example of how you've successfully communicated complex information to a diverse audience?
10. Describe your experience working as part of a team. How do you handle conflict or differing opinions within a team setting? Describe your experience working as part of a team. How do you handle conflict or differing opinions within a team setting?
11. With the need to prioritise your own workload, how do you manage competing demands and ensure tasks are completed on time? With the need to prioritise your own workload, how do you manage competing demands and ensure tasks are completed on time?
12. Can you share an instance where you had to adapt quickly to changes in the workplace? How did you handle it? Can you share an instance where you had to adapt quickly to changes in the workplace? How did you handle it?
13. If you notice a potential breach in patient waiting times, how would you address this situation? If you notice a potential breach in patient waiting times, how would you address this situation?
14. Describe a time when you took the initiative to improve a process or workflow in your previous job. What was the outcome? Describe a time when you took the initiative to improve a process or workflow in your previous job. What was the outcome?
15. Given the need for some flexibility with home working, how do you stay focused and productive when working remotely? Given the need for some flexibility with home working, how do you stay focused and productive when working remotely?
16. How do you handle situations where you need to adapt your approach due to unexpected challenges? How do you handle situations where you need to adapt your approach due to unexpected challenges?
17. What do you believe are the key challenges faced by a Waiting List Coordinator in a busy hospital environment, and how would you address these? What do you believe are the key challenges faced by a Waiting List Coordinator in a busy hospital environment, and how would you address these?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nWaiting List Coordinator, Gynaecology with Worcestershire Acute Hospitals NHS Trust in Worcester, Worcestershire\n\n An exciting opportunity has arisen within the Women's and Children's Directorate for a Waiting List Coordinator to work as part of the Gynaecology team. We are a strong, proactive team who welcome innovation and adaptability within the service. The role of the waiting list coordinator is to work with the management team and the medical secretaries within the Women's and Children's Division, to validate data entered onto the hospital patient administration system about a patients waiting time, and to ensure that information is accurate, and patients are seen in a timely manner. This is a full-time position, and candidates would be required to work 37.5 hours a week, Monday to Friday. We also offer some flexibility with home working for a limited number of days per week. As well as being part of the busy department, you'll be required to prioritise your own workload on a day-to-day basis. Excellent IT and communication skills are essential for this role. You will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality. We would require a strong communicator and dedicated team player. We can offer you a friendly and supportive work environment where your work is valued. If this sounds like the role for you then apply now or email us to find out more. To locate missing data by whatever process is necessary including working with medical secretaries, reviewing case notes etc. Ensure all outcomes for relevant patients are updated and entered into the relevant system following hospital attendances. To acquire and maintain knowledge and skills in the interpretation of relevant medical terminology To identify and action data quality issues as appropriate. Identify and amend inaccuracies on the PAS system Maintain strict codes of confidentiality and security at all times as the nature of the work involves the handling and processing of sensitive personal data, and adhere to the Data Protection Act To validate and enter 18 week RTT data accurately and efficiently onto the PAS for the monitoring of patients pathways and for the collection of statistics. To support the Directorate in validation of the waiting list, escalating any concerns to the management team as appropriate To answer the telephone and deal efficiently and politely with queries regarding 18 week pathways and patient information. To liaise with the Directorate Management team and medical secretaries to ensure that potential breaches are reviewed and action taken to stop patients breaching. To actively support the Directorate Manager in identifying, reporting and resolving departmental issues in order to achieve a high standard of quality and completeness of RTT data. About us Become an expert in 18-week rules and guidance. Become an expert in the Trusts Access Policy. To locate missing data by whatever process is necessary including working with medical secretaries, reviewing case notes etc. Undertake extensive validation of data derived from medical records and Trust systems to ensure primary source items of dataset are accurate. Ensure all outcomes for relevant patients are updated and entered the relevant system following hospital attendances. To acquire and maintain knowledge and skills in the interpretation of relevant medical terminology. To identify and action data quality issues as appropriate. Identify and amend inaccuracies on the PAS system. Always maintain strict codes of confidentiality and security as the nature of the work involves the handling and processing of sensitive personal data and adhere to the Data Protection Act. To validate and enter 18-week RTT data accurately and efficiently onto the PAS (OASIS) for the monitoring of patients pathways and for the collection of statistics. To analyse and make informed decisions regarding patient pathways from viewing electronic clinical notes. To establish good working relationships with central validation team members, providing support for any patient pathway decisions when necessary. To support the Directorate in validation of the waiting list, escalating any concerns to the management team as appropriate. To answer the telephone and deal efficiently and politely with queries regarding 18-week pathways and patient information. To attend any meetings and training courses as relevant to the post. To liaise with the Directorate Management team and medical secretaries to ensure that potential breaches are reviewed and action taken to stop patients breaching. To liaise with the Information Department and maintain a consistent flow of information between both departments regarding patient pathways. To actively support the Directorate Manager in identifying, reporting and resolving departmental issues to achieve a high standard of quality and completeness of RTT data. To provide a regular forward look of Gynaecology theatre lists, escalating underutilization to secretaries and where appropriate the Directorate Management team so that action can be taken. To develop and maintain effective working relationships with other staff in the department and the Trust. "}