{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nWard Clerk with South Warwickshire University NHS Foundation Trust in LEAMINGTON SPA\n\n Victoria Ward is a 21 bed ward and is for general medical, frailty, dementia, and palliative patients. Our vision is to deliver outstanding care to patients on the ward and aim to give individual patients, personalised holistic care during their stay with us. The position is for 10 hours per week with five hours on Monday and five hours on Friday. Unfortunately, these days are not negotiable but the working times within the days are i.e you could work school hours. We are looking to appoint a self-motivated, enthusiastic person who can work as part of our busy unit. You will be part of the multi-disciplinary team and have the ability to work flexibly with good organisational skills that enable you to work on your own initiative to tight deadlines, thus contributing to the smooth running of the department. Main responsibilities include Reception duties and answering calls, checking patient's details, maintaining ward stock and general clerical duties. The role also includes ensuring that notes are tracked and available for doctors. Applicants must have good communication skills as well as some IT and PC skills. Knowledge of Lorenzo is desirable but full training will be given. The role of the Ward Clerk role is multi-faceted. The Ward Clerk provides support to the team and the unit manager in clerical duties, the daily running of the department and ensures that all support facilities are in place. About us Main Duties Answering any telephone enquiries in a polite and efficient manner Filing results in patient files Ordering patient files and notes Ensuring that all patients have up to date VTE forms Maintaining up to date information on the Trusts computer systems (e.g. Healthroster, Lorenzo and Digit) Liaise with other members of the multi-disciplinary team, such as secretaries, social services etc. Requesting and obtaining patient records and x-rays Booking patient transport as required Booking and rescheduling patient appointments when required Direct admissions to the ward Photocopying, scanning and faxing documents as required Provide clerical support to the Ward Manager Deliver referrals to the relevant departments Make any relevant follow up appointments for patients Assist with lunchtime service Log any maintenance work as when required Demonstrates own work duties to new starters Service Improvement and Audit To carry out ward based audits of aspects of patient care that relate to the role of ward administrator e.g. booking of procedures and outpatient follow up in order to improve the service provided to patients. To provide clerical support to the nursing staff on the ward for audits that they carry out. To carry out the coding of all the ad hoc/ward patients that are seen on the surgical unit and support the work of the coding department Housekeeping Duties To order stationary and general supplies to ensure the ward area is adequately covered To ensure the nursing station/ward clerk area are kept generally tidy Communications and Working Relationships To communicate with others in a polite and courteous manner at all times The post-holder will be expected to communicate with medical and nursing staff and also with patients, relatives, carers and other members of the public The post holder should maintain patient confidentiality at all times The post holder will be expected to act in accordance with all Trust policies and procedures at all times "}