Ward Clerk inLEAMINGTON SPA inLEAMINGTON SPA PUBLISHED THU 31 OCT 2024

Band 2 PERMANENT GOOD SALARY

DEMENTIA HOLISTIC MULTI-DISCIPLINARY NHS

South Warwickshire University NHS Foundation Trust rT0fsDjC

Opportunity to contribute to patient care and support a multi-disciplinary team in a meaningful way.

Flexible working hours within the set days, allowing for a work-life balance that can accommodate personal commitments, such as school hours.

Gain valuable experience in a healthcare setting, enhancing both clerical and interpersonal skills while interacting with patients and medical staff.

Possibility for professional growth through training in relevant systems like Lorenzo, which can enhance career prospects within the NHS.

Engagement in service improvement and audit activities, allowing for hands-on involvement in enhancing patient care and operational efficiency.

A supportive work environment with a focus on teamwork and collaboration, fostering a sense of community among staff.

Exposure to a wide range of clinical scenarios, from general medicine to palliative care, offering diverse experiences in patient interaction.

Victoria Ward, a 21-bed facility focusing on general medical, frailty, dementia, and palliative care, is seeking a self-motivated Ward Clerk for a part-time role (10 hours per week: 5 hours on Monday and 5 hours on Friday).

Key Responsibilities:

Perform reception duties, including answering phone inquiries and maintaining patient records.
Manage ward stock, track patient notes, and ensure up-to-date VTE forms.
Support the multi-disciplinary team with various clerical tasks, including filing, ordering patient files, and booking transport and appointments.
Assist with audits and service improvements.
Maintain confidentiality and communicate effectively with staff, patients, and families.

Skills Required:

Good communication, IT, and organizational skills.
Flexibility to work independently and meet tight deadlines.
Knowledge of Lorenzo is desirable (training provided).

Overall, the Ward Clerk plays an essential role in supporting the smooth operation of the ward and contributing to the provision of exceptional patient care.

Victoria Ward is a 21 bed ward and is for general medical, frailty, dementia, and palliative patients. Our vision is to deliver outstanding care to patients on the ward and aim to give individual patients, personalised holistic care during their stay with us.

The position is for 10 hours per week with five hours on Monday and five hours on Friday. Unfortunately, these days are not negotiable but the working times within the days are i.e you could work school hours.

We are looking to appoint a self-motivated, enthusiastic person who can work as part of our busy unit. You will be part of the multi-disciplinary team and have the ability to work flexibly with good organisational skills that enable you to work on your own initiative to tight deadlines, thus contributing to the smooth running of the department.

Main responsibilities include Reception duties and answering calls, checking patient's details, maintaining ward stock and general clerical duties. The role also includes ensuring that notes are tracked and available for doctors.

Applicants must have good communication skills as well as some IT and PC skills. Knowledge of Lorenzo is desirable but full training will be given.

The role of the Ward Clerk role is multi-faceted. The Ward Clerk provides support to the team and the unit manager in clerical duties, the daily running of the department and ensures that all support facilities are in place.

About us
Main Duties

Answering any telephone enquiries in a polite and efficient manner

Filing results in patient files

Ordering patient files and notes

Ensuring that all patients have up to date VTE forms

Maintaining up to date information on the Trusts computer systems (e.g. Healthroster, Lorenzo and Digit)

Liaise with other members of the multi-disciplinary team, such as secretaries, social services etc.

Requesting and obtaining patient records and x-rays

Booking patient transport as required

Booking and rescheduling patient appointments when required

Direct admissions to the ward

Photocopying, scanning and faxing documents as required

Provide clerical support to the Ward Manager

Deliver referrals to the relevant departments

Make any relevant follow up appointments for patients

Assist with lunchtime service

Log any maintenance work as when required

Demonstrates own work duties to new starters

Service Improvement and Audit

To carry out ward based audits of aspects of patient care that relate to the role of ward administrator e.g. booking of procedures and outpatient follow up in order to improve the service provided to patients.

To provide clerical support to the nursing staff on the ward for audits that they carry out.

To carry out the coding of all the ad hoc/ward patients that are seen on the surgical unit and support the work of the coding department

Housekeeping Duties

To order stationary and general supplies to ensure the ward area is adequately covered

To ensure the nursing station/ward clerk area are kept generally tidy

Communications and Working Relationships

To communicate with others in a polite and courteous manner at all times

The post-holder will be expected to communicate with medical and nursing staff and also with patients, relatives, carers and other members of the public

The post holder should maintain patient confidentiality at all times

The post holder will be expected to act in accordance with all Trust policies and procedures at all times

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Ward Clerk: Click to view

To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:

Essential Skills:

1. Administrative Skills:

- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).

- Experience with filing systems and maintaining accurate records.

- Ability to manage appointments and scheduling.

2. Communication Skills:

- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.

- Ability to convey information clearly and effectively.

3. Interpersonal Skills:

- A compassionate and approachable manner when dealing with patients and their families.

- Ability to work as part of a team within a busy healthcare environment.

4. Organizational Skills:

- Excellent organizational abilities to manage multiple tasks and prioritize effectively.

- Attention to detail to ensure accuracy in patient records and documentation.

5. Customer Service Skills:

- A focus on providing high-quality service to patients and visitors.

- Ability to handle inquiries and complaints in a professional manner.

6. Computer Skills:

- Familiarity with electronic patient record systems and other healthcare-related software.

- Basic IT skills for troubleshooting common issues.

Additional Skills:

1. Knowledge of Health and Safety Regulations:

- Understanding of healthcare policies and procedures to maintain a safe environment.

2. Confidentiality Awareness:

- Awareness of data protection and confidentiality issues related to patient information.

3. Problem-Solving Skills:

- Ability to identify issues and resolve them quickly and effectively.

4. Flexibility and Adaptability:

- Willingness to work various shifts, including evenings and weekends, as required.

Qualifications:

- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.

- Previous experience in a healthcare setting or administrative role can be beneficial.

- Some positions may require specific training or certifications related to healthcare administration or patient care.

Personal Qualities:

- Patience and empathy towards patients and their families.

- A proactive attitude and the ability to work under pressure.

- Strong work ethic and reliability.

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52.26856994628906 -1.5403950214385986 LEAMINGTON SPA

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