Interview for Ward Receptionist - A&M - Discover Great Care Jobs and Jobs In Care Today

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Practice Interview

Ward Receptionist - A&M • Guildford
Royal Surrey NHS Foundation Trust

Thank you for your interest in the position of Ward Receptionist - A&M in Guildford with Royal Surrey NHS Foundation Trust.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you tell us a bit about yourself and your previous experience that relates to this role? Can you tell us a bit about yourself and your previous experience that relates to this role?

2. What attracted you to apply for the position of Ward Receptionist with Royal Surrey NHS Foundation Trust? What attracted you to apply for the position of Ward Receptionist with Royal Surrey NHS Foundation Trust?

3. The role requires excellent communication skills. Can you provide an example of a situation where you had to handle a difficult conversation with a patient or relative? The role requires excellent communication skills. Can you provide an example of a situation where you had to handle a difficult conversation with a patient or relative?

4. How do you ensure clear communication with patients, relatives, and medical staff in a busy environment? How do you ensure clear communication with patients, relatives, and medical staff in a busy environment?

5. What does providing high-quality customer care mean to you in the context of a healthcare setting? What does providing high-quality customer care mean to you in the context of a healthcare setting?

6. Can you describe a time when you went above and beyond to help a patient or member of the public? Can you describe a time when you went above and beyond to help a patient or member of the public?

7. How do you prioritise your workload when faced with multiple tasks? Can you give an example? How do you prioritise your workload when faced with multiple tasks? Can you give an example?

8. Can you provide an instance where you had to use initiative to solve a problem in a previous role? Can you provide an instance where you had to use initiative to solve a problem in a previous role?

9. What experience do you have with using IT systems and software for administrative tasks? Which software are you most comfortable with? What experience do you have with using IT systems and software for administrative tasks? Which software are you most comfortable with?

10. How do you stay updated with new technology or software that could aid in your work as a receptionist? How do you stay updated with new technology or software that could aid in your work as a receptionist?

11. Maintaining confidentiality is vital in this role. Can you elaborate on how you ensure patient confidentiality in your administrative tasks? Maintaining confidentiality is vital in this role. Can you elaborate on how you ensure patient confidentiality in your administrative tasks?

12. Can you describe a situation where you had to handle sensitive information? How did you manage it? Can you describe a situation where you had to handle sensitive information? How did you manage it?

13. In a healthcare environment, situations can change rapidly. How do you adapt to unexpected changes in your work schedule or duties? In a healthcare environment, situations can change rapidly. How do you adapt to unexpected changes in your work schedule or duties?

14. Can you give an example of a time you had to cover for a colleague at short notice? How did you handle it? Can you give an example of a time you had to cover for a colleague at short notice? How did you handle it?

15. As a Ward Receptionist, you will be a part of the ward team. How do you contribute to a positive team atmosphere? As a Ward Receptionist, you will be a part of the ward team. How do you contribute to a positive team atmosphere?

16. What role do you think collaboration plays in delivering effective patient care in a hospital setting? What role do you think collaboration plays in delivering effective patient care in a hospital setting?

17. This position requires working fixed shifts on Mondays, Thursdays, and Fridays. Are you comfortable with this arrangement? This position requires working fixed shifts on Mondays, Thursdays, and Fridays. Are you comfortable with this arrangement?

18. How do you manage your work-life balance, particularly when working fixed shifts? How do you manage your work-life balance, particularly when working fixed shifts?

19. What do you believe are the most important qualities for someone in this role? What do you believe are the most important qualities for someone in this role?

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1. Can you tell us a bit about yourself and your previous experience that relates to this role?

queDdgtj General Questions

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Interview Summary
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Role: Ward Receptionist - A&M in Guildford

Interviewed on Friday 25 April 2025 at 07:52.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nWard Receptionist - A&M with Royal Surrey NHS Foundation Trust in Guildford\n\n JOB SUMMARY To provide full administrative and clerical support to the ward team and medical staff. To be a full member of the ward team, and assist in the smooth running of the ward. The role is to be agreed with the ward manager to meet the needs of the service. JOB PURPOSE To provide high quality reception services for the Trust and, maintaining the highest standards of service delivery and Customer Care, act as a first point of contact to patients, relatives or other members of the public. The post holder is expected to organise their workload in accordance with the demands of the Department. To co-ordinate his/her activities to ensure efficiency of service within the organisation. He/she should exercise initiative and it is vital that confidentiality is maintained at all times. He/she cover other receptionists duties when applicable due to staff shortage/sickness/annual leave. About us Ward Receptionist Guildford Royal Surrey County Hospital NHS Trust Hours per week: 22.5 Job Type: Permanent We are looking for an enthusiastic, committed and hardworking person to join Medicine Wards. This environment will provide successful candidates with opportunities to develop new skills and knowledge in a busy, acute medical ward. Motivated candidates will be supported to work with the clinical team providing clerical support to the ward and medical staff. Main duties will be to answer the telephone and carry out general reception duties Suitable candidates will ideally have: Excellent communication skills friendly and hardworking with excellent IT skills. This is for 22.5 hours per week with fixed three day shift on Mondays, Thursdays and Fridays from 7am-3pm. If you require any further information, please contact Receptionist Team Leader, Asha Gurung on 01483571122 Extension 4076. "}