Ward Receptionist - A&M inGuildford inGuildford PUBLISHED WED 6 NOV 2024

Band 2 PERMANENT
NHS

Royal Surrey NHS Foundation Trust rwXukNVN

Opportunity to be a key member of the ward team, contributing to patient care and the smooth operation of the ward.

Development of new skills and knowledge in a dynamic, fast-paced environment of an acute medical ward.

Permanent position offering job security with a part-time schedule of 22.5 hours per week, allowing for a balance between work and personal commitments.

Fixed shift pattern (Mondays, Thursdays, and Fridays from 7am-3pm) provides consistency and predictability in work hours.

The role enhances communication and IT skills through regular interaction with patients, relatives, and healthcare professionals.

Ability to exercise initiative and maintain confidentiality, promoting a sense of responsibility and professional growth.

The Royal Surrey NHS Foundation Trust is seeking a dedicated Ward Receptionist for the Medicine Wards in Guildford. This permanent, part-time position involves providing comprehensive administrative and clerical support to the ward team and medical staff, serving as the first point of contact for patients and visitors while ensuring high standards of customer care. Responsibilities include managing reception duties, organizing workload efficiently, and maintaining confidentiality. Ideal candidates should possess strong communication skills, be friendly and hardworking, and have proficient IT capabilities.

The role requires 22.5 hours of work per week, with a fixed schedule of Mondays, Thursdays, and Fridays from 7 am to 3 pm. Successful applicants will have the opportunity to develop new skills in a busy acute medical ward while supporting the clinical team. Interested candidates can reach out to the Receptionist Team Leader, Asha Gurung, for further information.

JOB SUMMARY

To provide full administrative and clerical support to the ward team and medical staff. To be a full member of the ward team, and assist in the smooth running of the ward. The role is to be agreed with the ward manager to meet the needs of the service.

JOB PURPOSE

To provide high quality reception services for the Trust and, maintaining the highest standards of service delivery and Customer Care, act as a first point of contact to patients, relatives or other members of the public.

The post holder is expected to organise their workload in accordance with the demands of the Department.

To co-ordinate his/her activities to ensure efficiency of service within the organisation. He/she should exercise initiative and it is vital that confidentiality is maintained at all times.

He/she cover other receptionists duties when applicable due to staff shortage/sickness/annual leave.

About us
Ward Receptionist
Guildford Royal Surrey County Hospital NHS TrustHours per week: 22.5 Job Type: Permanent

We are looking for an enthusiastic, committed and hardworking person to join Medicine Wards. This environment will provide successful candidates with opportunities to develop new skills and knowledge in a busy, acute medical ward. Motivated candidates will be supported to work with the clinical team providing clerical support to the ward and medical staff. Main duties will be to answer the telephone and carry out general reception duties

Suitable candidates will ideally have: Excellent communication skills friendly and hardworking with excellent IT skills.

This is for 22.5 hours per week with fixed three day shift on Mondays, Thursdays and Fridays from 7am-3pm.

If you require any further information, please contact Receptionist Team Leader, Asha Gurung on Extension 4.

More information related to this job opportunity, from jobsincare:

Here are 5 questions you could be asked if you apply for this job: Start practice interview... NEW!

1. Can you tell us a bit about yourself and your previous experience that relates to this role?

2. What attracted you to apply for the position of Ward Receptionist with Royal Surrey NHS Foundation Trust?

3. The role requires excellent communication skills. Can you provide an example of a situation where you had to handle a difficult conversation with a patient or relative?

4. How do you ensure clear communication with patients, relatives, and medical staff in a busy environment?

5. What does providing high-quality customer care mean to you in the context of a healthcare setting?

Start a practice interview... NEW!

1. Can you tell us a bit about yourself and your previous experience that relates to this role?

2. What attracted you to apply for the position of Ward Receptionist with Royal Surrey NHS Foundation Trust?

3. The role requires excellent communication skills. Can you provide an example of a situation where you had to handle a difficult conversation with a patient or relative?

4. How do you ensure clear communication with patients, relatives, and medical staff in a busy environment?

5. What does providing high-quality customer care mean to you in the context of a healthcare setting?

Start a practice interview... NEW!

More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Ward Receptionist - A&M: Click to view

To work as a Ward Receptionist in the UK, you will need a combination of technical and interpersonal skills. Here are some key skills that are typically required:

1. Communication Skills: Strong verbal and written communication skills are crucial for interacting with patients, visitors, and healthcare staff.

2. Customer Service Skills: Providing excellent service to patients and visitors is essential. This includes being friendly, patient, and helpful.

3. Organizational Skills: Ability to manage multiple tasks efficiently, keep records organized, and maintain a tidy reception area.

4. Computer Skills: Proficiency in using computer systems for data entry, managing patient records, and using scheduling software.

5. Attention to Detail: An eye for detail is important for accurate record-keeping and ensuring that patient information is correctly logged.

6. Confidentiality Awareness: Understanding the importance of confidentiality and data protection, especially regarding patient information, in line with GDPR and NHS protocols.

7. Problem-Solving Skills: Ability to address and resolve issues that may arise in a busy hospital environment, such as scheduling conflicts or addressing patient inquiries.

8. Teamwork: Being able to work well within a team and collaborate with other healthcare professionals is essential.

9. Time Management: Efficiently managing time to prioritize tasks and handle the daily demands of a healthcare setting.

10. Empathy and Compassion: Understanding the needs and concerns of patients and their families, and providing emotional support when necessary.

11. Multitasking Ability: The role often requires juggling several responsibilities at once, so being able to manage tasks simultaneously is important.

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51.24101257324219 -0.6074426174163818 Guildford

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