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Practice Interview
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Saving... jbnsdvKT The Hollies Medical Centre {"required":[],"optional":[{"id":"quencP07","grouping":"General Questions","question":"Can you tell us a bit about yourself and why you are interested in this GP receptionist role?"},{"id":"queh6EcU","grouping":"General Questions","question":"What do you understand about the role of a GP receptionist and care navigator?"},{"id":"queR1WuJ","grouping":"General Questions","question":"What do you think are the most important qualities for someone in this position?"},{"id":"que5ede0","grouping":"Experience and Skills","question":"Do you have any previous experience working in a GP practice or medical reception environment? If so, can you describe your responsibilities?"},{"id":"queVIJVC","grouping":"Experience and Skills","question":"What systems have you used for appointment scheduling and patient record management? Are you familiar with SystmOne? If not, how do you approach learning new software tools?"},{"id":"queQOuOB","grouping":"Experience and Skills","question":"Can you provide an example of a time when you had to manage multiple tasks or priorities at once? How did you handle it?"},{"id":"queDIlaG","grouping":"Experience and Skills","question":"Describe your experience with processing prescriptions and managing patient requests. What steps do you take to ensure accuracy?"},{"id":"queCswup","grouping":"Patient Interaction","question":"How would you handle a situation where a patient is upset or frustrated? Could you walk us through your approach?"},{"id":"que9rnnH","grouping":"Patient Interaction","question":"What strategies do you use to ensure effective communication with patients, particularly those who may not be familiar with medical terminology?"},{"id":"quelY5Wt","grouping":"Patient Interaction","question":"Can you give an example of how you would identify and signpost a patient to the appropriate service within the healthcare system?"},{"id":"que5jOVA","grouping":"Administrative Tasks","question":"What steps do you take to ensure that the reception area and associated paperwork are managed in an organised and tidy manner?"},{"id":"queXTx83","grouping":"Administrative Tasks","question":"How comfortable are you with data entry and maintaining patient confidentiality? What practices do you follow to ensure compliance with data protection regulations?"},{"id":"queOWbeO","grouping":"Teamwork and Flexibility","question":"How do you contribute to a positive team environment, especially in a busy setting?"},{"id":"queMU9eO","grouping":"Teamwork and Flexibility","question":"This role requires flexibility in working hours. Can you describe your experience with shift work or adapting your schedule to meet team needs?"},{"id":"queKELnt","grouping":"Teamwork and Flexibility","question":"Can you share an experience when you supported clinical staff with administrative tasks? What was your approach?"},{"id":"quevENV1","grouping":"Continuous Improvement","question":"How do you stay updated with best practices in administration and healthcare services?"},{"id":"queQa83w","grouping":"Continuous Improvement","question":"Can you give an example of a process improvement you suggested or implemented in a previous role? What was the outcome?"},{"id":"queUXZfj","grouping":"Continuous Improvement","question":"What do you believe is the most significant challenge facing GP receptionist roles today, and how would you propose addressing it?"},{"id":"queVv1GT","grouping":"Closing Questions","question":"What are your expectations for professional development in this role?"}]} ![]()
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Practice Interview
Practice Interview
Full Time GP Receptionist / Care Navigator • Sheffield
The Hollies Medical Centre
Thank you for your interest in the position of Full Time GP Receptionist / Care Navigator
in Sheffield
with The Hollies Medical Centre.
The Hollies Medical Centre
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
Continue below
You've already answered some of these questions.
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You can continue the interview below.
Then, we'll ask you to answer one or more questions of your choice from the list below:
You can answer as many of these questions as you want.
Good luck!
1. Can you tell us a bit about yourself and why you are interested in this GP receptionist role? Can you tell us a bit about yourself and why you are interested in this GP receptionist role?
2. What do you understand about the role of a GP receptionist and care navigator? What do you understand about the role of a GP receptionist and care navigator?
3. What do you think are the most important qualities for someone in this position? What do you think are the most important qualities for someone in this position?
4. Do you have any previous experience working in a GP practice or medical reception environment? If so, can you describe your responsibilities? Do you have any previous experience working in a GP practice or medical reception environment? If so, can you describe your responsibilities?
5. What systems have you used for appointment scheduling and patient record management? Are you familiar with SystmOne? If not, how do you approach learning new software tools? What systems have you used for appointment scheduling and patient record management? Are you familiar with SystmOne? If not, how do you approach learning new software tools?
6. Can you provide an example of a time when you had to manage multiple tasks or priorities at once? How did you handle it? Can you provide an example of a time when you had to manage multiple tasks or priorities at once? How did you handle it?
7. Describe your experience with processing prescriptions and managing patient requests. What steps do you take to ensure accuracy? Describe your experience with processing prescriptions and managing patient requests. What steps do you take to ensure accuracy?
8. How would you handle a situation where a patient is upset or frustrated? Could you walk us through your approach? How would you handle a situation where a patient is upset or frustrated? Could you walk us through your approach?
9. What strategies do you use to ensure effective communication with patients, particularly those who may not be familiar with medical terminology? What strategies do you use to ensure effective communication with patients, particularly those who may not be familiar with medical terminology?
10. Can you give an example of how you would identify and signpost a patient to the appropriate service within the healthcare system? Can you give an example of how you would identify and signpost a patient to the appropriate service within the healthcare system?
11. What steps do you take to ensure that the reception area and associated paperwork are managed in an organised and tidy manner? What steps do you take to ensure that the reception area and associated paperwork are managed in an organised and tidy manner?
12. How comfortable are you with data entry and maintaining patient confidentiality? What practices do you follow to ensure compliance with data protection regulations? How comfortable are you with data entry and maintaining patient confidentiality? What practices do you follow to ensure compliance with data protection regulations?
13. How do you contribute to a positive team environment, especially in a busy setting? How do you contribute to a positive team environment, especially in a busy setting?
14. This role requires flexibility in working hours. Can you describe your experience with shift work or adapting your schedule to meet team needs? This role requires flexibility in working hours. Can you describe your experience with shift work or adapting your schedule to meet team needs?
15. Can you share an experience when you supported clinical staff with administrative tasks? What was your approach? Can you share an experience when you supported clinical staff with administrative tasks? What was your approach?
16. How do you stay updated with best practices in administration and healthcare services? How do you stay updated with best practices in administration and healthcare services?
17. Can you give an example of a process improvement you suggested or implemented in a previous role? What was the outcome? Can you give an example of a process improvement you suggested or implemented in a previous role? What was the outcome?
18. What do you believe is the most significant challenge facing GP receptionist roles today, and how would you propose addressing it? What do you believe is the most significant challenge facing GP receptionist roles today, and how would you propose addressing it?
19. What are your expectations for professional development in this role? What are your expectations for professional development in this role?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nFull Time GP Receptionist / Care Navigator with The Hollies Medical Centre in Sheffield\n\n We are looking for a hardworking, highly motivated, and enthusiastic individual to join our busy, friendly, reception and admin teams who can provide a high standard of administrative support, create great experiences for our patients and deliver effective results in all areas. Ideally, we are looking for someone with previous GP receptionist/administrator experience, with experience of using SystmOne however, this is not essential. Full training will be provided. Pace and dedication are a key attribute needed by the post holder whilst a flexible approach to working is essential. The opening hours currently range between 08:00am and 06:30pm. Candidates must be flexible to cover annual leave and absence where necessary with the addition of early opening and weekend clinics where needed. We are flexible in regards to working days as compressed or 5 day working weeks will be considered. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Maintaining and monitoring the practice appointment system Process personal, telephone and e-requests for appointments Signpost patients to the correct service (Care Navigation) To generate computerised repeat prescriptions for signature by GP and via the Electronic Prescription Service (EPS), paying particular attention to accuracy Initiating contact with and responding to, requests from patients, team members and external agencies through a variety of access points Read code data appropriately using SystmOne Data entry of new and temporary registrations and relevant patient information as required Input data into the patients healthcare records as necessary Administrative control of requests for information i.e. SAR, insurance / solicitors letters and DVLA forms Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested To undertake any other duties as may be determined from time to time which are commensurate with the range of activities described above. About us As above. Please also see attached Job Description and Personal Specification document To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice. The practice continually strives to improve work processes which deliver healthcare with improved results across all areas of our service. We promote a culture of continuous improvement, where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care. "}