Full Time GP Receptionist / Care Navigator inSheffield inSheffield PUBLISHED 30 OCT 2024
The Hollies Medical Centre r4tPnCfp
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We are looking for a hardworking, highly motivated, and enthusiastic individual to join our busy, friendly, reception and admin teams who can provide a high standard of administrative support, create great experiences for our patients and deliver effective results in all areas. Ideally, we are looking for someone with previous GP receptionist/administrator experience, with experience of using SystmOne however, this is not essential. Full training will be provided.
Pace and dedication are a key attribute needed by the post holder whilst a flexible approach to working is essential. The opening hours currently range between 08:00am and 06:30pm. Candidates must be flexible to cover annual leave and absence where necessary with the addition of early opening and weekend clinics where needed. We are flexible in regards to working days as compressed or 5 day working weeks will be considered.
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Maintaining and monitoring the practice appointment system
- Process personal, telephone and e-requests for appointments
- Signpost patients to the correct service (Care Navigation)
- To generate computerised repeat prescriptions for signature by GP and via the Electronic Prescription Service (EPS), paying particular attention to accuracy
- Initiating contact with and responding to, requests from patients, team members and external agencies through a variety of access points
- Read code data appropriately using SystmOne
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patients healthcare records as necessary
- Administrative control of requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
- To undertake any other duties as may be determined from time to time which are commensurate with the range of activities described above.
About us
As above. Please also see attached Job Description and Personal Specification document
To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.
The practice continually strives to improve work processes which deliver healthcare with improved results across all areas of our service. We promote a culture of continuous improvement, where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
We are looking for a hardworking, highly motivated, and enthusiastic individual to join our busy, friendly, reception and admin teams who can provide a high standard of administrative support, create great experiences for our patients and deliver effective results in all areas. Ideally, we are looking for someone with previous GP receptionist/administrator experience, with experience of using SystmOne however, this is not essential. Full training will be provided.
Pace and dedication are a key attribute needed by the post holder whilst a flexible approach to working is essential. The opening hours currently range between 08:00am and 06:30pm. Candidates must be flexible to cover annual leave and absence where necessary with the addition of early opening and weekend clinics where needed. We are flexible in regards to working days as compressed or 5 day working weeks will be considered.
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Maintaining and monitoring the practice appointment system
- Process personal, telephone and e-requests for appointments
- Signpost patients to the correct service (Care Navigation)
- To generate computerised repeat prescriptions for signature by GP and via the Electronic Prescription Service (EPS), paying particular attention to accuracy
- Initiating contact with and responding to, requests from patients, team members and external agencies through a variety of access points
- Read code data appropriately using SystmOne
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patients healthcare records as necessary
- Administrative control of requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
- To undertake any other duties as may be determined from time to time which are commensurate with the range of activities described above.
About us
As above. Please also see attached Job Description and Personal Specification document
To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.
The practice continually strives to improve work processes which deliver healthcare with improved results across all areas of our service. We promote a culture of continuous improvement, where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
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