Full Time GP Receptionist / Care Navigator inSheffield inSheffield PUBLISHED WED 30 OCT 2024

PERMANENT WEEKEND

The Hollies Medical Centre r4tPnCfp

Opportunity for professional development with full training provided, even for those without prior experience in GP reception or SystmOne.

A positive work environment with a friendly team that values collaboration and communication.

Flexibility in working hours, with options for compressed schedules and consideration for personal commitments.

Engagement in meaningful work that directly impacts patient experiences and care navigation.

Involvement in a practice that emphasizes continuous improvement, allowing staff to contribute ideas to enhance service delivery.

Potential for career advancement within a supportive healthcare setting that values employee initiatives.

The chance to work in a dynamic role that combines administrative tasks with patient interaction, making every day unique and varied.

The Hollies Medical Centre in Sheffield is seeking a Full Time GP Receptionist / Care Navigator to join their busy reception and administration teams. The ideal candidate should be hardworking, motivated, and capable of delivering excellent administrative support and patient experiences. Previous experience as a GP receptionist and familiarity with SystmOne are preferred but not mandatory, as training will be provided. Flexibility in working hours is essential, with shifts covering between 08:00am and 06:30pm, including potential early mornings, weekends, and covering for absences.

Key responsibilities include answering phone calls, managing appointment systems, signposting patients to appropriate services, processing repeat prescriptions, handling patient inquiries, and maintaining patient records and reception areas. The role requires strong organisational skills and a commitment to quality improvement in healthcare delivery, with an emphasis on teamwork and efficiency.

The practice promotes a culture of continuous improvement, encouraging staff contributions to enhance service delivery and patient care.

We are looking for a hardworking, highly motivated, and enthusiastic individual to join our busy, friendly, reception and admin teams who can provide a high standard of administrative support, create great experiences for our patients and deliver effective results in all areas. Ideally, we are looking for someone with previous GP receptionist/administrator experience, with experience of using SystmOne however, this is not essential. Full training will be provided.

Pace and dedication are a key attribute needed by the post holder whilst a flexible approach to working is essential. The opening hours currently range between 08:00am and 06:30pm. Candidates must be flexible to cover annual leave and absence where necessary with the addition of early opening and weekend clinics where needed. We are flexible in regards to working days as compressed or 5 day working weeks will be considered.

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Maintaining and monitoring the practice appointment system
Process personal, telephone and e-requests for appointments
Signpost patients to the correct service (Care Navigation)
To generate computerised repeat prescriptions for signature by GP and via the Electronic Prescription Service (EPS), paying particular attention to accuracy
Initiating contact with and responding to, requests from patients, team members and external agencies through a variety of access points
Read code data appropriately using SystmOne
Data entry of new and temporary registrations and relevant patient information as required
Input data into the patients healthcare records as necessary
Administrative control of requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
To undertake any other duties as may be determined from time to time which are commensurate with the range of activities described above.

About us
As above. Please also see attached Job Description and Personal Specification document
To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

The practice continually strives to improve work processes which deliver healthcare with improved results across all areas of our service. We promote a culture of continuous improvement, where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

More information related to this job opportunity, from jobsincare:

Here are 5 questions you could be asked if you apply for this job: Start practice interview... NEW!

1. Can you tell us a bit about yourself and why you are interested in this GP receptionist role?

2. What do you understand about the role of a GP receptionist and care navigator?

3. What do you think are the most important qualities for someone in this position?

4. Do you have any previous experience working in a GP practice or medical reception environment? If so, can you describe your responsibilities?

5. What systems have you used for appointment scheduling and patient record management? Are you familiar with SystmOne? If not, how do you approach learning new software tools?

See all questions

1. Can you tell us a bit about yourself and why you are interested in this GP receptionist role?

2. What do you understand about the role of a GP receptionist and care navigator?

3. What do you think are the most important qualities for someone in this position?

4. Do you have any previous experience working in a GP practice or medical reception environment? If so, can you describe your responsibilities?

5. What systems have you used for appointment scheduling and patient record management? Are you familiar with SystmOne? If not, how do you approach learning new software tools?

Start a practice interview... NEW!

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53.3631879 -1.4948177 Sheffield

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