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Saving... jbnseJns The Dudley Group NHS Foundation Trust {"required":[],"optional":[{"id":"quePtmaO","grouping":"General Questions","question":"Can you tell us a little about yourself and your experience that relates to this role?"},{"id":"queV8RZP","grouping":"General Questions","question":"What attracted you to this position within The Dudley Group NHS Foundation Trust?"},{"id":"quez3Psn","grouping":"Experience and Qualifications","question":"You mentioned that you have clerical/admin experience. Can you elaborate on your previous roles and how they have prepared you for this position?"},{"id":"queyTBv7","grouping":"Experience and Qualifications","question":"Do you have experience working with Microsoft IT systems? Can you provide an example of a task you completed using these systems?"},{"id":"quexRdBz","grouping":"Experience and Qualifications","question":"This role requires a good understanding of patient confidentiality. How do you ensure patient data is handled securely?"},{"id":"queKOvPb","grouping":"Skills and Competencies","question":"How would you approach a situation where you are required to file a large number of patient case notes under a tight deadline?"},{"id":"que0euJP","grouping":"Skills and Competencies","question":"Describe a time when you had to organise your workload effectively. How did you manage your time?"},{"id":"que7QbaO","grouping":"Skills and Competencies","question":"Working in a demanding environment can be challenging. How do you handle stress and maintain productivity during busy periods?"},{"id":"quejYpzV","grouping":"Logistical and Practical Considerations","question":"This role requires flexible working hours. Are you comfortable working late shifts, weekends, and Bank Holidays on a rotational basis?"},{"id":"quevZnka","grouping":"Logistical and Practical Considerations","question":"Do you hold a valid driving licence? If so, how comfortable are you with driving to different sites, especially under time constraints?"},{"id":"queKCiDs","grouping":"Customer Service and Interpersonal Skills","question":"As the first point of contact for patients, what approach do you take to ensure a positive experience for patients attending their appointments?"},{"id":"quedlxPF","grouping":"Customer Service and Interpersonal Skills","question":"Can you describe how you would handle a difficult or upset patient at the reception desk?"},{"id":"queZIz3d","grouping":"Training and Development","question":"The role involves a training period of approximately six months. How do you best learn new processes, and what strategies do you employ to remember procedures?"},{"id":"queeudO4","grouping":"Training and Development","question":"Are you open to ongoing training and development opportunities in this position?"},{"id":"quekVfip","grouping":"Scenario-Based Questions","question":"Imagine you receive a phone call from a patient inquiring about their appointment details, but their information is incomplete. How would you handle the situation?"},{"id":"queTac7a","grouping":"Scenario-Based Questions","question":"If you noticed discrepancies in the demographic details of a patient on the PAS system, what steps would you take to rectify it?"},{"id":"que9O3MU","grouping":"Closing Questions","question":"What do you believe are the key qualities of a successful Health Records Clerk?"}]} ![]()
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Practice Interview
Practice Interview
Health Records Clerk • Dudley
The Dudley Group NHS Foundation Trust
Thank you for your interest in the position of Health Records Clerk
in Dudley
with The Dudley Group NHS Foundation Trust.
The Dudley Group NHS Foundation Trust
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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1. Can you tell us a little about yourself and your experience that relates to this role? Can you tell us a little about yourself and your experience that relates to this role?
2. What attracted you to this position within The Dudley Group NHS Foundation Trust? What attracted you to this position within The Dudley Group NHS Foundation Trust?
3. You mentioned that you have clerical/admin experience. Can you elaborate on your previous roles and how they have prepared you for this position? You mentioned that you have clerical/admin experience. Can you elaborate on your previous roles and how they have prepared you for this position?
4. Do you have experience working with Microsoft IT systems? Can you provide an example of a task you completed using these systems? Do you have experience working with Microsoft IT systems? Can you provide an example of a task you completed using these systems?
5. This role requires a good understanding of patient confidentiality. How do you ensure patient data is handled securely? This role requires a good understanding of patient confidentiality. How do you ensure patient data is handled securely?
6. How would you approach a situation where you are required to file a large number of patient case notes under a tight deadline? How would you approach a situation where you are required to file a large number of patient case notes under a tight deadline?
7. Describe a time when you had to organise your workload effectively. How did you manage your time? Describe a time when you had to organise your workload effectively. How did you manage your time?
8. Working in a demanding environment can be challenging. How do you handle stress and maintain productivity during busy periods? Working in a demanding environment can be challenging. How do you handle stress and maintain productivity during busy periods?
9. This role requires flexible working hours. Are you comfortable working late shifts, weekends, and Bank Holidays on a rotational basis? This role requires flexible working hours. Are you comfortable working late shifts, weekends, and Bank Holidays on a rotational basis?
10. Do you hold a valid driving licence? If so, how comfortable are you with driving to different sites, especially under time constraints? Do you hold a valid driving licence? If so, how comfortable are you with driving to different sites, especially under time constraints?
11. As the first point of contact for patients, what approach do you take to ensure a positive experience for patients attending their appointments? As the first point of contact for patients, what approach do you take to ensure a positive experience for patients attending their appointments?
12. Can you describe how you would handle a difficult or upset patient at the reception desk? Can you describe how you would handle a difficult or upset patient at the reception desk?
13. The role involves a training period of approximately six months. How do you best learn new processes, and what strategies do you employ to remember procedures? The role involves a training period of approximately six months. How do you best learn new processes, and what strategies do you employ to remember procedures?
14. Are you open to ongoing training and development opportunities in this position? Are you open to ongoing training and development opportunities in this position?
15. Imagine you receive a phone call from a patient inquiring about their appointment details, but their information is incomplete. How would you handle the situation? Imagine you receive a phone call from a patient inquiring about their appointment details, but their information is incomplete. How would you handle the situation?
16. If you noticed discrepancies in the demographic details of a patient on the PAS system, what steps would you take to rectify it? If you noticed discrepancies in the demographic details of a patient on the PAS system, what steps would you take to rectify it?
17. What do you believe are the key qualities of a successful Health Records Clerk? What do you believe are the key qualities of a successful Health Records Clerk?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nHealth Records Clerk with The Dudley Group NHS Foundation Trust in Dudley\n\n We are currently recruiting for 2.30 Health Records Clerks to join the Health Records ServiceDepartment. The posts are permanent positions,workingpart-timeup tofull-time37.5 hours perweek. The department is open 7 days a week from06.00 to 20.00. The hours of dutyare flexible, with cover forlate shifts,weekendsand Bank Holidayson a rotational basis. The roles are working across 4 sites within Dudley Group NHS Foundation Trust. These include Library Warehouse,RussellsHall Hospital, Corbett Hospital and Guest Hospital.Those with a driving licence over the age of 21, will beadded to the driving rota for delivery of urgent and electivecasenotes. Avehicleis supplied for this purpose. The candidatesare required tohave GCSE Maths and English Language GradeC (or equivalent). Previousclerical/admin experience is welcomed.Experience of using Microsoft IT systems, good organisationalskillsand the ability to work in a demanding/heavy liftingwarehouseenvironment are also essential criteria for thispost. Health Records Clerk's role,providepatient casenotes forpatientsappointments within the Trust,including emergency and elective appointments. Successful candidates will be trained in Medical Records mainwarehouselibrary,pickingand filingpatient case notes. Once fully trainedin in the warehouse tasks(approx. 6 months), training will be givenforreception deskdutieswithinthe Trust being first point of contact for patients when attending for their appointment, making sure all demographicdetailsare correct on the PAS system. Please contact the lead interviewer for further information on hours of duty About us Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake "}