Health Records Clerk inDudley inDudley PUBLISHED 6 NOV 2024

Band 2 PERMANENT

The Dudley Group NHS Foundation Trust r40xKhOl

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Successful candidates will be trained in Medical Records mainwarehouselibrary,pickingand filingpatient case notes.

We are currently recruiting for 2.30 Health Records Clerks to join the Health Records ServiceDepartment. The posts are permanent positions,workingpart-timeup tofull-time37.5 hours perweek. The department is open 7 days a week from06.00 to 20.00. The hours of dutyare flexible, with cover forlate shifts,weekendsand Bank Holidayson a rotational basis.

The roles are working across 4 sites within Dudley Group NHS Foundation Trust. These include Library Warehouse,RussellsHall Hospital, Corbett Hospital and Guest Hospital.Those with a driving licence over the age of 21, will beadded to the driving rota for delivery of urgent and electivecasenotes. Avehicleis supplied for this purpose.

The candidatesare required tohave GCSE Maths and English Language GradeC (or equivalent). Previousclerical/admin experience is welcomed.Experience of using Microsoft IT systems, good organisationalskillsand the ability to work in a demanding/heavy liftingwarehouseenvironment are also essential criteria for thispost.

Health Records Clerk's role,providepatient casenotes forpatientsappointments within the Trust,including emergency and elective appointments.

Successful candidates will be trained in Medical Records mainwarehouselibrary,pickingand filingpatient case notes. Once fully trainedin in the warehouse tasks(approx. 6 months), training will be givenforreception deskdutieswithinthe Trust being first point of contact for patients when attending for their appointment, making sure all demographicdetailsare correct on the PAS system.

Please contact the lead interviewer for further information on hours of duty

About us

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake

Health Records Clerk's role,providepatient casenotes forpatientsappointments within the Trust,including emergency and elective appointments.

Please contact the lead interviewer for further information on hours of duty

About us

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake

More information related to this job opportunity, from jobsincare:

Here are 18 questions you could be asked if you apply for this job: Start practice interview... NEW!

1. Can you tell us a little about yourself and your experience that relates to this role?

2. What attracted you to this position within The Dudley Group NHS Foundation Trust?

3. You mentioned that you have clerical/admin experience. Can you elaborate on your previous roles and how they have prepared you for this position?

4. Do you have experience working with Microsoft IT systems? Can you provide an example of a task you completed using these systems?

5. This role requires a good understanding of patient confidentiality. How do you ensure patient data is handled securely?

6. How would you approach a situation where you are required to file a large number of patient case notes under a tight deadline?

7. Describe a time when you had to organise your workload effectively. How did you manage your time?

8. Working in a demanding environment can be challenging. How do you handle stress and maintain productivity during busy periods?

9. This role requires flexible working hours. Are you comfortable working late shifts, weekends, and Bank Holidays on a rotational basis?

10. Do you hold a valid driving licence? If so, how comfortable are you with driving to different sites, especially under time constraints?

11. As the first point of contact for patients, what approach do you take to ensure a positive experience for patients attending their appointments?

12. Can you describe how you would handle a difficult or upset patient at the reception desk?

13. The role involves a training period of approximately six months. How do you best learn new processes, and what strategies do you employ to remember procedures?

14. Are you open to ongoing training and development opportunities in this position?

15. Imagine you receive a phone call from a patient inquiring about their appointment details, but their information is incomplete. How would you handle the situation?

16. If you noticed discrepancies in the demographic details of a patient on the PAS system, what steps would you take to rectify it?

17. What do you believe are the key qualities of a successful Health Records Clerk?

18. Do you have any questions for us about the role or the Trust?