1. Can you tell us a little about yourself and your background in administrative roles, particularly in a healthcare setting? Can you tell us a little about yourself and your background in administrative roles, particularly in a healthcare setting?
2. What attracted you to this position at The Hillingdon Hospital NHS Foundation Trust? What attracted you to this position at The Hillingdon Hospital NHS Foundation Trust?
3. How do you prioritise tasks in a busy work environment, especially when dealing with urgent enquiries? How do you prioritise tasks in a busy work environment, especially when dealing with urgent enquiries?
4. The job requires managing enquiries from patients, carers, and health professionals. How would you handle a difficult conversation with a patient or family member? The job requires managing enquiries from patients, carers, and health professionals. How would you handle a difficult conversation with a patient or family member?
5. Can you describe your experience with information technology and any specific systems you have used in previous roles? Can you describe your experience with information technology and any specific systems you have used in previous roles?
6. What steps do you take to ensure accurate record-keeping and data management in your administrative duties? What steps do you take to ensure accurate record-keeping and data management in your administrative duties?
7. How would you handle a situation where there were discrepancies in stock ordering on the ward? How would you handle a situation where there were discrepancies in stock ordering on the ward?
8. Give an example of how you have contributed to improving administrative processes in a previous role. Give an example of how you have contributed to improving administrative processes in a previous role.
9. Describe a time when you had to communicate important information to a team or department. How did you ensure clarity and understanding? Describe a time when you had to communicate important information to a team or department. How did you ensure clarity and understanding?
10. How do you ensure effective communication with both clinical staff and non-clinical staff? How do you ensure effective communication with both clinical staff and non-clinical staff?
11. How do you see your role contributing to the overall effectiveness of the ward team? How do you see your role contributing to the overall effectiveness of the ward team?
12. Can you provide an example of how you have worked collaboratively with a team to achieve a common goal? Can you provide an example of how you have worked collaboratively with a team to achieve a common goal?
13. Imagine you receive a call from a family member who is anxious about a loved one’s treatment. How would you handle the call? Imagine you receive a call from a family member who is anxious about a loved one’s treatment. How would you handle the call?
14. If a member of the nursing staff requests urgent assistance but you are already occupied with another task, how would you manage the situation? If a member of the nursing staff requests urgent assistance but you are already occupied with another task, how would you manage the situation?
15. What do you believe are the most important qualities for someone in a Ward Administrator role? What do you believe are the most important qualities for someone in a Ward Administrator role?
16. How do you stay organised and maintain attention to detail in your work? How do you stay organised and maintain attention to detail in your work?
You can answer as many of these questions as you want.
Good luck!
