Ward Administrator - ARCU in Northwood inNorthwood PUBLISHED WED 22 JAN 2025 Jump to job information section
Band 3: £28,622 to £30,225 a year per annum (incl. of HCAA)
PERMANENT
Job description
- Ensures the day unit runs effectively on a day to day basis by providing a comprehensive administrative service to (under direct supervision of the senior Sister/Charge Nurse) the following areas: Support services, ward environment, information technology and communication.
- Provides a point of contact for all ward enquiries managing, politely and appropriately, verbal and written enquiries from patients, carers, family and health care professionals ensuring appointment and timely action.
- Answers telephone, takes messages and provide information as directed.
- Stock and non-stock ordering and receiving to the ward.
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.
About us
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
asked
if you apply for this job:
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Can you tell us a little about yourself and your background in administrative roles, particularly in a healthcare setting?
What attracted you to this position at The Hillingdon Hospital NHS Foundation Trust?
How do you prioritise tasks in a busy work environment, especially when dealing with urgent enquiries?
The job requires managing enquiries from patients, carers, and health professionals. How would you handle a difficult conversation with a patient or family member?
Can you describe your experience with information technology and any specific systems you have used in previous roles?
1. Can you tell us a little about yourself and your background in administrative roles, particularly in a healthcare setting?
2. What attracted you to this position at The Hillingdon Hospital NHS Foundation Trust?
3. How do you prioritise tasks in a busy work environment, especially when dealing with urgent enquiries?
4. The job requires managing enquiries from patients, carers, and health professionals. How would you handle a difficult conversation with a patient or family member?
5. Can you describe your experience with information technology and any specific systems you have used in previous roles?
Useful skills for a Ward Administrator - ARCU:
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To work as a Ward Administrator in the UK, you typically need a combination of administrative skills, healthcare knowledge, and interpersonal abilities. Here’s a breakdown of the key skills and qualifications that are generally required:
Administrative Skills:
1. Organizational Skills: Ability to manage and prioritize multiple tasks efficiently.
2. Data Entry and Management: Proficient in using hospital information systems and databases.
3. Record Keeping: Skills in maintaining accurate and confidential patient records and administrative documentation.
4. Scheduling: Experience in managing staff rosters, appointments, and maintaining ward schedules.
Communication Skills:
1. Verbal Communication: Ability to effectively communicate with healthcare staff, patients, and their families.
2. Written Communication: Proficiency in writing reports, memos, and other correspondence.
3. Interpersonal Skills: Ability to build relationships with staff, patients, and visitors, and handle inquiries or complaints effectively.
IT Skills:
1. Computer Literacy: Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with healthcare management software.
2. Data Management: Ability to analyze and report on data, including budgets, staffing levels, and patient flow.
Financial and Resource Management:
1. Budgeting Experience: Understanding of financial processes, including invoicing and resource allocation.
2. Inventory Management: Skills in managing supplies and equipment within the ward.
Knowledge of Healthcare:
1. Understanding of NHS Policies: Familiarity with healthcare regulations, NHS frameworks, and departmental protocols.
2. Health and Safety Awareness: Knowledge of health and safety standards in a hospital setting.
Personal Attributes:
1. Attention to Detail: High level of accuracy and attention to detail in all tasks.
2. Problem-Solving Skills: Ability to identify issues proactively and develop effective solutions.
3. Flexibility and Adaptability: Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
Qualifications:
- Educational Background: Typically, a minimum of GCSEs in English and Mathematics, and often relevant vocational qualifications (e.g., NVQ in Business Administration).
- Experience: Previous experience in an administrative role, particularly in a healthcare setting, is often preferred.
inNorthwood
51.61492538452149 -0.4458014965057373 Northwood 
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