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Ward Administrator - ARCU inNorthwood inNorthwood PUBLISHED WED 22 JAN 2025

Band 3: £28,622 to £30,225 a year per annum (incl. of HCAA)  PERMANENT 
FAMILY NHS

The Hillingdon Hospital NHS Foundation Trust Follow The Hillingdon Hospital NHS Foundation Trust

Contributes to the efficient daily operation of the ward, playing a crucial role in patient care.
Provides a vital point of contact for patients, families, and healthcare professionals, enhancing communication and support.
Offers opportunities to develop administrative skills in a dynamic healthcare setting.
Engages in varied tasks including stock management and IT support, ensuring a diverse work environment.
Receives direct supervision and support from senior healthcare professionals, promoting professional development.
Plays a key role in improving patient experience by managing enquiries and ensuring timely actions.
Works within a collaborative team, fostering a supportive work culture and professional camaraderie.
The Ward Administrator for the ARCU at The Hillingdon Hospital NHS Foundation Trust in Northwood is responsible for ensuring the efficient daily operation of the day unit. This role involves providing comprehensive administrative support under the supervision of the senior Sister/Charge Nurse, which includes managing ward enquiries, handling verbal and written communication, and facilitating information exchange among patients, families, and healthcare professionals. Additionally, the administrator is tasked with answering phone calls, taking messages, and overseeing the stock ordering and receiving process for the ward.

Overall, the position requires strong organisational and communication skills to maintain an effective ward environment and ensure timely responses to queries and requests. For a complete overview of the role and its requirements, candidates are encouraged to refer to the attached Job Description and Person Specification.

Here are 5 questions you could be asked if you apply for this job: Start practice interview...
1. Can you tell us a little about yourself and your background in administrative roles, particularly in a healthcare setting?
2. What attracted you to this position at The Hillingdon Hospital NHS Foundation Trust?
3. How do you prioritise tasks in a busy work environment, especially when dealing with urgent enquiries?
4. The job requires managing enquiries from patients, carers, and health professionals. How would you handle a difficult conversation with a patient or family member?
5. Can you describe your experience with information technology and any specific systems you have used in previous roles?
See all questions
1. Can you tell us a little about yourself and your background in administrative roles, particularly in a healthcare setting?
2. What attracted you to this position at The Hillingdon Hospital NHS Foundation Trust?
3. How do you prioritise tasks in a busy work environment, especially when dealing with urgent enquiries?
4. The job requires managing enquiries from patients, carers, and health professionals. How would you handle a difficult conversation with a patient or family member?
5. Can you describe your experience with information technology and any specific systems you have used in previous roles?
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Ward Administrator - ARCU:
To work as a Ward Administrator in the UK, you typically need a combination of administrative skills, healthcare knowledge, and interpersonal abilities. Here’s a breakdown of the key skills and qualifications that are generally required:
Administrative Skills:
1. Organizational Skills: Ability to manage and prioritize multiple tasks efficiently.
2. Data Entry and Management: Proficient in using hospital information systems and databases.
3. Record Keeping: Skills in maintaining accurate and confidential patient records and administrative documentation.
4. Scheduling: Experience in managing staff rosters, appointments, and maintaining ward schedules.
Communication Skills:
1. Verbal Communication: Ability to effectively communicate with healthcare staff, patients, and their families.
2. Written Communication: Proficiency in writing reports, memos, and other correspondence.
3. Interpersonal Skills: Ability to build relationships with staff, patients, and visitors, and handle inquiries or complaints effectively.
IT Skills:
1. Computer Literacy: Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with healthcare management software.
2. Data Management: Ability to analyze and report on data, including budgets, staffing levels, and patient flow.
Financial and Resource Management:
1. Budgeting Experience: Understanding of financial processes, including invoicing and resource allocation.
2. Inventory Management: Skills in managing supplies and equipment within the ward.
Knowledge of Healthcare:
1. Understanding of NHS Policies: Familiarity with healthcare regulations, NHS frameworks, and departmental protocols.
2. Health and Safety Awareness: Knowledge of health and safety standards in a hospital setting.
Personal Attributes:
1. Attention to Detail: High level of accuracy and attention to detail in all tasks.
2. Problem-Solving Skills: Ability to identify issues proactively and develop effective solutions.
3. Flexibility and Adaptability: Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
Qualifications:
- Educational Background: Typically, a minimum of GCSEs in English and Mathematics, and often relevant vocational qualifications (e.g., NVQ in Business Administration).
- Experience: Previous experience in an administrative role, particularly in a healthcare setting, is often preferred.
 


in Northwood click to show distance
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