Interview for Senior Medical Secretary - Discover Great Care Jobs and Jobs In Care Today

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Practice Interview

Senior Medical Secretary • Bolton
Bolton NHS Foundation Trust

Thank you for your interest in the position of Senior Medical Secretary in Bolton with Bolton NHS Foundation Trust.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you tell us about your previous experience as a medical secretary and how it has prepared you for this role? Can you tell us about your previous experience as a medical secretary and how it has prepared you for this role?

2. What specific challenges have you faced in a medical environment, and how did you overcome them? What specific challenges have you faced in a medical environment, and how did you overcome them?

3. Can you describe your understanding of the Gastroenterology department and why you are interested in working within this specialty? Can you describe your understanding of the Gastroenterology department and why you are interested in working within this specialty?

4. How do you prioritise your workload when faced with multiple urgent tasks? How do you prioritise your workload when faced with multiple urgent tasks?

5. Can you give an example of a time you had to use your initiative to resolve an issue in the workplace? Can you give an example of a time you had to use your initiative to resolve an issue in the workplace?

6. Describe your approach to managing and organising patient casenotes and test results. Describe your approach to managing and organising patient casenotes and test results.

7. How would you ensure clear communication with both staff and patients in a high-pressure environment? How would you ensure clear communication with both staff and patients in a high-pressure environment?

8. Can you give an example of a time you had to communicate difficult information to a patient or colleague? How did you handle it? Can you give an example of a time you had to communicate difficult information to a patient or colleague? How did you handle it?

9. How do you adapt your communication style when dealing with patients from diverse backgrounds? How do you adapt your communication style when dealing with patients from diverse backgrounds?

10. What do you believe is the key to working effectively within a dynamic team? What do you believe is the key to working effectively within a dynamic team?

11. How would you handle a situation where you disagree with a colleague on how to manage a process or task? How would you handle a situation where you disagree with a colleague on how to manage a process or task?

12. Can you share a successful experience where you contributed to a team effort in your previous roles? Can you share a successful experience where you contributed to a team effort in your previous roles?

13. Describe your proficiency with medical billing systems and administrative software. Which systems have you used in the past? Describe your proficiency with medical billing systems and administrative software. Which systems have you used in the past?

14. Can you walk us through your process for clinical typing and ensuring accuracy? Can you walk us through your process for clinical typing and ensuring accuracy?

15. How do you stay updated on best practices in medical administration and support? How do you stay updated on best practices in medical administration and support?

16. How do you manage stress and maintain efficiency when working under tight deadlines? How do you manage stress and maintain efficiency when working under tight deadlines?

17. What strategies do you employ to maintain a high level of accuracy during busy periods? What strategies do you employ to maintain a high level of accuracy during busy periods?

18. Can you provide an example of a particularly busy time in your role? How did you manage to keep everything on track? Can you provide an example of a particularly busy time in your role? How did you manage to keep everything on track?

19. What motivates you to provide a quality service to patients in a hospital setting? What motivates you to provide a quality service to patients in a hospital setting?

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You can answer as many of these questions as you want. Good luck!

1. Can you tell us about your previous experience as a medical secretary and how it has prepared you for this role?

quegTxkM General Background and Experience

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Interview Summary
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Role: Senior Medical Secretary in Bolton

Interviewed on Thursday 10 April 2025 at 14:43.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nSenior Medical Secretary with Bolton NHS Foundation Trust in Bolton\n\n We are looking for a highly organised medical secretary with experience in a similar setting to undertake this challenging role within the Gastroenterology Department based at the Royal Bolton Hospital. The post holder will work as part of a dynamic team and be an excellent communicator, organised and able to work well under pressure. Candidates should be articulate, capable of undertaking a demanding workload and must be able to demonstrate a significant level of initiative. You must be able to demonstrate excellent communication and interpersonal skills, the ability to prioritise workload and be able to work with little or no supervision. You should be able to integrate well with the existing team and have a genuine desire to provide a quality service to all patients. Interviewees will be asked to complete a typing test. The post holder will often be the first point of contact for the service requiring clear communication and liaison skills. They will be responsible for prioritising their own workload and will be required to use their own initiative. The post holder will require a high degree of organisational skills and excellent working knowledge of administrative systems, with the ability to communicate to staff and patients at all levels. About us You will work alongside other Senior Medical Secretaries and carry out personal assistant duties, clinical typing and co-ordination of patients case notes/test results, update RTT pathways amongst other general office duties. "}