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Saving... jbnsgFQC Sherwood Forest Hospitals NHS Foundation Trust {"required":[],"optional":[{"id":"quexRe5a","grouping":"Questions about Experience and Skills","question":"Can you tell us about your previous experience in a reception or administrative role? What were your key responsibilities?"},{"id":"que4EQ4W","grouping":"Questions about Experience and Skills","question":"How do you ensure good communication when managing a high volume of incoming calls? Can you provide an example?"},{"id":"queumVcQ","grouping":"Questions about Experience and Skills","question":"What systems or tools have you used for appointment scheduling and patient management? How proficient are you with these tools?"},{"id":"quer1Acw","grouping":"Questions about Experience and Skills","question":"Describe an instance where you had to deal with a difficult patient or visitor. How did you handle the situation?"},{"id":"quecsVXi","grouping":"Questions about Teamwork and Work Environment","question":"How do you prioritise your tasks when you have multiple responsibilities to manage? Can you describe a time when you had to do this?"},{"id":"queBBP7v","grouping":"Questions about Teamwork and Work Environment","question":"The role involves being part of a small administration team. How do you typically contribute to team dynamics and support your colleagues?"},{"id":"queluncG","grouping":"Questions about Teamwork and Work Environment","question":"How do you handle feedback and suggestions from team members or supervisors? Can you give an example of how feedback has helped you improve in your role?"},{"id":"queknEiR","grouping":"Questions about Commitment and Motivation","question":"What motivated you to apply for this position with the Sherwood Forest Hospitals NHS Foundation Trust?"},{"id":"queMGXM8","grouping":"Questions about Commitment and Motivation","question":"How do you ensure that patients feel welcome and valued when they arrive at the hospital? What specific actions do you take?"},{"id":"quejvlpC","grouping":"Questions about Situational and Problem-Solving Skills","question":"Imagine you arrive at work and find that the appointment scheduling system is down. What steps would you take to manage the situation?"},{"id":"queSZvU8","grouping":"Questions about Situational and Problem-Solving Skills","question":"How would you handle a situation where a patient is dissatisfied with their appointment time or service?"},{"id":"queY52Vt","grouping":"Questions about Personal Development","question":"How do you keep your skills and knowledge updated in administrative practices or healthcare?"}]} ![]()
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Practice Interview
Practice Interview
Reception and Administration Assistant • Newark
Sherwood Forest Hospitals NHS Foundation Trust
Thank you for your interest in the position of Reception and Administration Assistant
in Newark
with Sherwood Forest Hospitals NHS Foundation Trust.
Sherwood Forest Hospitals NHS Foundation Trust
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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Then, we'll ask you to answer one or more questions of your choice from the list below:
You can answer as many of these questions as you want.
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1. Can you tell us about your previous experience in a reception or administrative role? What were your key responsibilities? Can you tell us about your previous experience in a reception or administrative role? What were your key responsibilities?
2. How do you ensure good communication when managing a high volume of incoming calls? Can you provide an example? How do you ensure good communication when managing a high volume of incoming calls? Can you provide an example?
3. What systems or tools have you used for appointment scheduling and patient management? How proficient are you with these tools? What systems or tools have you used for appointment scheduling and patient management? How proficient are you with these tools?
4. Describe an instance where you had to deal with a difficult patient or visitor. How did you handle the situation? Describe an instance where you had to deal with a difficult patient or visitor. How did you handle the situation?
5. How do you prioritise your tasks when you have multiple responsibilities to manage? Can you describe a time when you had to do this? How do you prioritise your tasks when you have multiple responsibilities to manage? Can you describe a time when you had to do this?
6. The role involves being part of a small administration team. How do you typically contribute to team dynamics and support your colleagues? The role involves being part of a small administration team. How do you typically contribute to team dynamics and support your colleagues?
7. How do you handle feedback and suggestions from team members or supervisors? Can you give an example of how feedback has helped you improve in your role? How do you handle feedback and suggestions from team members or supervisors? Can you give an example of how feedback has helped you improve in your role?
8. What motivated you to apply for this position with the Sherwood Forest Hospitals NHS Foundation Trust? What motivated you to apply for this position with the Sherwood Forest Hospitals NHS Foundation Trust?
9. How do you ensure that patients feel welcome and valued when they arrive at the hospital? What specific actions do you take? How do you ensure that patients feel welcome and valued when they arrive at the hospital? What specific actions do you take?
10. Imagine you arrive at work and find that the appointment scheduling system is down. What steps would you take to manage the situation? Imagine you arrive at work and find that the appointment scheduling system is down. What steps would you take to manage the situation?
11. How would you handle a situation where a patient is dissatisfied with their appointment time or service? How would you handle a situation where a patient is dissatisfied with their appointment time or service?
12. How do you keep your skills and knowledge updated in administrative practices or healthcare? How do you keep your skills and knowledge updated in administrative practices or healthcare?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nReception and Administration Assistant with Sherwood Forest Hospitals NHS Foundation Trust in Newark\n\n Join Our Team at Byron House, Newark Hospital! Are you an enthusiastic individual with a willingness to learn and excellent communication skills? We have an exciting opportunity for you to support our front-of-house reception and administration function. About the Role: As a Clinical Administrator, you will be a vital part of our small administration team and outpatient therapy service. Your role is essential in ensuring the efficiency of patient flow through our department, significantly contributing to positive patient outcomes. Key Responsibilities: Welcoming Patients: Meet and greet patients and visitors with a friendly smile. Appointment Management: Arrive patients on our clinical database and schedule appointments. Call Handling: Manage incoming calls with professionalism and care. Therapy Notes: Pull and allocate therapy notes to clinicians according to their schedules. Administrative Tasks: Photocopying, monitoring, and replenishing office supplies. Why Join Us? Supportive Team: Work with a lovely, supportive team that values your contributions. Flexible Hours: Enjoy a flexible work schedule, Monday to Friday, 30 hours per week, within our 8-5 department hours. Make a Difference: Be part of a team that truly makes a difference in patient care. If you're looking for an opportunity to make a real impact and work in a positive environment, this could be the perfect position for you. We look forward to hearing from you! Please read the attached full job description and person specification in the additional documents section. About us Please read the attached full job description and person specification in the additional documents section. "}