Reception and Administration Assistant in Newark inNewark PUBLISHED THU 31 OCT 2024 Jump to job information section

Band 2 PERMANENT

Sherwood Forest Hospitals NHS Foundation Trust rsT4TaDy

Job description

Join Our Team at Byron House, Newark Hospital!

Are you an enthusiastic individual with a willingness to learn and excellent communication skills? We have an exciting opportunity for you to support our front-of-house reception and administration function.

About the Role:As a Clinical Administrator, you will be a vital part of our small administration team and outpatient therapy service. Your role is essential in ensuring the efficiency of patient flow through our department, significantly contributing to positive patient outcomes.

Key Responsibilities:

Welcoming Patients:Meet and greet patients and visitors with a friendly smile.
Appointment Management:Arrive patients on our clinical database and schedule appointments.
Call Handling:Manage incoming calls with professionalism and care.
Therapy Notes:Pull and allocate therapy notes to clinicians according to their schedules.
Administrative Tasks:Photocopying, monitoring, and replenishing office supplies.

Why Join Us?

Supportive Team:Work with a lovely, supportive team that values your contributions.
Flexible Hours:Enjoy a flexible work schedule, Monday to Friday, 30 hours per week, within our 8-5 department hours.
Make a Difference:Be part of a team that truly makes a difference in patient care.

If you're looking for an opportunity to make a real impact and work in a positive environment, this could be the perfect position for you. We look forward to hearing from you!

Please read the attached full job description and person specification in the additional documents section.

About us
Please read the attached full job description and person specification in the additional documents section.

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

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More information related to this job opportunity, from jobsincare:

Here are 5 questions you could be asked if you apply for this job: Start practice interview... NEW!

Can you tell us about your previous experience in a reception or administrative role? What were your key responsibilities?

How do you ensure good communication when managing a high volume of incoming calls? Can you provide an example?

What systems or tools have you used for appointment scheduling and patient management? How proficient are you with these tools?

Describe an instance where you had to deal with a difficult patient or visitor. How did you handle the situation?

How do you prioritise your tasks when you have multiple responsibilities to manage? Can you describe a time when you had to do this?

See more interview questions

1. Can you tell us about your previous experience in a reception or administrative role? What were your key responsibilities?

2. How do you ensure good communication when managing a high volume of incoming calls? Can you provide an example?

3. What systems or tools have you used for appointment scheduling and patient management? How proficient are you with these tools?

4. Describe an instance where you had to deal with a difficult patient or visitor. How did you handle the situation?

5. How do you prioritise your tasks when you have multiple responsibilities to manage? Can you describe a time when you had to do this?

Start a practice interview... NEW!

See more interview questions

Useful skills for a Reception and Administration Assistant: Click to view

To work as a Reception and Administration Assistant in the UK, you will need a variety of skills that encompass both administrative capabilities and interpersonal communication. Here are the key skills generally required:

1. Communication Skills

- Verbal Communication: Ability to communicate clearly and effectively with visitors, clients, and colleagues.

- Written Communication: Proficiency in writing emails, memos, and other documentation.

2. Customer Service Skills

- Ability to handle inquiries and complaints in a polite and professional manner.

- Skills in building rapport and providing a welcoming atmosphere.

3. Organisational Skills

- Strong time management capabilities to prioritize tasks effectively.

- Ability to maintain an orderly filing system and manage documentation.

4. Computer Literacy

- Proficiency in using office software (e.g., Microsoft Office Suite, Google Workspace).

- Familiarity with using office equipment, such as printers, copiers, and telephones.

5. Attention to Detail

- Keen eye for detail to ensure accuracy in data entry, scheduling, and documentation.

6. Teamwork and Collaboration

- Ability to work well within a team and support other administrative and managerial staff.

7. Multitasking Abilities

- Capability to handle multiple tasks simultaneously, such as greeting visitors while answering phone calls.

8. Problem-Solving Skills

- Ability to think critically and provide solutions when faced with challenges or unexpected issues.

9. Discretion and Professionalism

- Maintaining confidentiality and handling sensitive information appropriately.

10. Adaptability

- Ability to adjust to new tasks, priorities, and challenges as they arise.

Additional Considerations:

- Experience: Previous experience in a reception or administrative role can be beneficial.

- Education: While formal qualifications may not be strictly necessary, qualifications in business administration or similar fields can enhance your job prospects.

- Languages: Knowing additional languages can be an asset in diverse workplaces.

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53.0675288 -0.8061571 Newark

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Sherwood Forest Hospitals NHS Foundation Trust rsT4TaDy

Job description

About us Please read the attached full job description and person specification in the additional documents section.

Requirements

Benefits

About us
Please read the attached full job description and person specification in the additional documents section.