{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nOperations Manager with Solihull Healthcare Partnership in Solihull, West Midlands\n\n The Operational Support Manager is a key role to work with the support of the Head of Operations to deliver the day to day management of the operations team and line management of designated individuals You will be responsible for the Patient Journey , how data monitoring will help aid continuous improvement for change. Teamwork , internally and externally is also key to the role. You will take the lead from the Head of Operations to ensure the Patient Journey runs seamlessly based on Patient demand; Urgent, non-urgent or care home. You will be responsible to aid operational delivery of the pathways. You will ensure compliance with national and service targets; ensure data is measured to develop services; planning to continuously improve the Patient journey; monitoring quality and how we can improve. You will be responsible to plan and deliver a first-class appointments service and administrative tasks service to GPs, health care professionals, patients, and their representatives. You will be responsible for the overall operational delivery of the Access element. You will be responsible to ensure we are working to workforce budgets and are pro-actively planning ahead and escalating to the Head of Operations when necessary. You will be responsible to ensure we have a retention and succession plans in place. You will be responsible to ensure the Managers and Team Leaders are leading the team and service. Day to day oversight of operations in accordance with SHP Operating policies and procedures to ensure service standards and KPIs are met. Proactive review of KPI standards and implementation of plans to further improve the service whilst identifying best practice. Supervise staff ensuring all Access points are met with equity and monitor quality. Ensure that KPIs are met by providing support, coaching, training, and performance management to the operational staff. Data analysis work closely with our other Manager to identify trends and opportunities in call flows. Ensure rota is planned and disseminated 6 weeks in advance ensuring optimal level of cover in contact centre and at sites. Overseeing and developing SOPs in conjunction with governance and operations team. Responsible for the identification and implementation of contingency processes for the contact centre and testing of the processes. About us Coordinate and Integrate Care: Urgent and non-urgent and Care Home Develop an in depth knowledge of the local health and care infrastructure and encourage signposting. Enable patients to access support and services that are right for them. Work towards increasing patients understanding of how to manage and develop health and wellbeing through offering advice and guidance. Work with the wider PCN, MDTs, and the social prescribing service to look at how carers can support people. Review and update care and support plans at regular intervals. Regularly liaise with the range of multidisciplinary professionals and colleagues involved in the patients care, facilitating a coordinated approach, and ensuring everyone is kept up to date so that any issues or concerns can be appropriately addressed and supported. Actively participate in multidisciplinary team meetings in the PCN as and when appropriate. Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals, and highlighting any safety concerns. Please see attached Job Description "}