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Operations ManagerinSolihullinSolihullPUBLISHED THU 6 FEB 2025

£41,320.50 to £44,401.50 a year  PERMANENT 

Solihull Healthcare PartnershipFollow Solihull Healthcare Partnership

Opportunity to directly impact patient care and improve patient journeys in a vital healthcare setting.
Collaboration with a diverse range of healthcare professionals, enhancing teamwork and interdisciplinary communication.
Development of leadership skills through the management of operations teams and line management responsibilities.
Access to data-driven decision-making processes, enabling continuous improvement in service delivery and operational efficiency.
Proactive involvement in planning and resource management, promoting strategic skills and foresight in workforce planning.
Engagement with local health and care infrastructure, ensuring that services are tailored to the community's needs.
Chance to contribute to the establishment of best practices and quality standards in healthcare service delivery.
The Operations Manager at Solihull Healthcare Partnership plays a crucial role in overseeing the daily operations of the team, supporting the Head of Operations to enhance the Patient Journey through effective data monitoring and continuous improvement initiatives. This position involves managing a team and ensuring compliance with national and service targets while delivering a high-quality appointment and administrative service to GPs, healthcare professionals, and patients. Key responsibilities include planning workforce budgets, developing retention and succession plans, monitoring service standards, and coaching staff to meet KPIs.

Additionally, the Operations Manager will coordinate care for urgent and non-urgent cases, foster collaboration among multidisciplinary teams, and facilitate patient access to appropriate health services. The role requires proactive identification of trends in service delivery, and the implementation of contingency processes to ensure seamless operations in the contact center. Participation in team meetings and ongoing communication with healthcare professionals is essential in addressing any patient concerns and promoting a coordinated care approach.
Opportunity to directly impact patient care and improve patient journeys in a vital healthcare setting.
Collaboration with a diverse range of healthcare professionals, enhancing teamwork and interdisciplinary communication.
Development of leadership skills through the management of operations teams and line management responsibilities.
Access to data-driven decision-making processes, enabling continuous improvement in service delivery and operational efficiency.
Proactive involvement in planning and resource management, promoting strategic skills and foresight in workforce planning.
Engagement with local health and care infrastructure, ensuring that services are tailored to the community's needs.
Chance to contribute to the establishment of best practices and quality standards in healthcare service delivery.

Useful skills for an Operations Manager:
To work as an Operations Manager in the UK, you will need a combination of technical, managerial, and interpersonal skills. Here are some key skills that are typically required for the role:
1. Leadership Skills
- Ability to motivate and guide teams.
- Conflict resolution and team-building capabilities.
2. Analytical Skills
- Proficiency in data analysis to evaluate operations and implement improvements.
- Ability to analyze complex information and make informed decisions.
3. Project Management
- Experience in planning, executing, and finalizing projects within defined constraints.
- Familiarity with methodologies like Agile, Lean, or Six Sigma can be advantageous.
4. Financial Acumen
- Understanding of budgeting, financial reporting, and cost control.
- Ability to analyze financial data to make operational decisions.
5. Communication Skills
- Excellent verbal and written communication for liaising with stakeholders.
- Ability to present information clearly and persuasively.
6. Problem-Solving Skills
- Strong ability to identify problems and develop practical solutions quickly.
- Creativity in overcoming operational challenges.
7. Process Optimization
- Knowledge of process improvement methodologies.
- Experience in evaluating and redesigning processes for efficiency.
8. Technical Proficiency
- Familiarity with operational software and tools (e.g., ERP systems).
- Basic understanding of relevant technologies that support operations.
9. Customer Focus
- Understanding customer needs and aligning operations to exceed expectations.
- Experience in managing customer relationships and feedback.
10. Time Management
- Strong organizational skills to prioritize tasks and manage competing deadlines.
- Ability to delegate appropriately and oversee multiple operations.
11. Industry Knowledge
- Insight into the specific industry you are operating in (e.g., manufacturing, retail, healthcare).
- Understanding of relevant regulations and compliance requirements.
12. Adaptability and Flexibility
- Comfort with change and ability to adapt strategies in a dynamic environment.
- Resilience in managing unexpected challenges in operations.
13. Networking and Relationship Management
- Building relationships with suppliers, vendors, and stakeholders.
- Negotiation skills to secure beneficial terms and agreements.
14. Staff Development
- Skills in training and developing team members.
- Commitment to continuous improvement and professional development within the team.
Education and Experience:
While not strictly a skill, having a relevant degree (e.g., in business management, operations management, or a related field) and experience in an operations role can significantly enhance your qualifications. Professional certifications (like those from APICS or the Chartered Institute of Logistics and Transport) may also have value.
 


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