{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nAdministration Clerk - Immunisation Service with George Eliot Hospital NHS Trust in Nuneaton\n\n Job Title: Administration Clerk - Immunisation service Hours per week: Part Time - 18.75 hours per week Perm/Fixed Term: Fixed Term -18 months (flexible days) Salary: £23,615 per annum Closing Date: 8th December 2024 Interview Date : 6th January 2025 **This post may close early due to high numbers of applications, so you are advised to apply promptly. ** All correspondence for this vacancy will be sent by email ; please check your account regularly including your Junk and SPAM areas. A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day. #JoinTeamEliot To provide an efficient administrative support service to the Immunisation service To provide a specialised, comprehensive and confidential administration and booking service to the Clinical support services directorate, adhering to Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the service. Provide general office and administration support to the Vaccination Centre and outreach team. Photocopy, print and scan documents as requested, deal with incoming and outgoing post and carry out filing. Receive visitors, staff and students to the department in a professional and courteous manner. Assist visitors, staff and students by providing information and responding to routine queries. Make and receive telephone calls in a professional and courteous manner. Take clear, accurate messages and ensure these are passed on to the appropriate person. For further information, please refer to the Job Description and Personal Specification. About us Deal with all telephone calls relating to appointments and booking system, ensuring all calls are dealt with in a polite, pleasant and professional manner. Book all new and follow-up appointments according to the Patient Access policy ensuring that all appointments are made using direct booking systems and within waiting time targets. Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy. To act as a first point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at all levels using written, oral and electronic methods. To ensure, wherever possible, that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary. To continually contribute to patient and business improvement Agendas. This will require undertaking any project work as directed including obtaining information using current systems and share ideas for potential service improvement. To assist with the implementation and maintain an efficient office management system/procedures to enable the Department to optimise their standards of service. Support team members. This will require undertaking appropriate staff training and development as required, providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required. Registration of internal referrals Management of e-referrals on the Electronic Referral Service (eRs) Booking of all patient appointments in line with Trust and National targets Contacting patients for short notice appointments aiding clinic utilisation Managing the external letter system Managing the NHS mailbox for IPTs Referral verification (chasing missing referrals) Contacting patients to inform them of short notice clinic cancellations / reschedules Greet patients check and update personnel details if necessary on Lorenzo and attend into relevant clinic. Direct patients to appropriate areas. To outcome all patients attendances, ensuring that all patients have either been re-appointed, discharged, suspended, DNAs or added to the waiting list in accordance with agreed procedure To cancel, re-appoint and reschedule patients appointments at patient or Consultant request Absorb information from many different points of contact including patients, nursing and clinical staff, secretaries, outside locations, GP surgeries and other hospitals by written, verbal and email communication. Act on the information and distribute accurately. For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached. "}