Administration Clerk - Immunisation Service inNuneaton inNuneaton PUBLISHED
TUE 26 NOV 2024
George Eliot Hospital NHS Trust rNujBIiB
The George Eliot Hospital NHS Trust is seeking a part-time Administration Clerk for its Immunisation Service. This fixed-term position (18 months, 18.75 hours per week) offers a salary of £23,615 per annum. Applications should be submitted by December 8, 2024, with interviews scheduled for January 6, 2025. The role involves providing efficient administrative support, managing appointment bookings, and acting as a point of contact for enquiries. Responsibilities include handling correspondence, maintaining accurate patient records on the Lorenzo system, assisting with office management, and supporting team members. The position requires professional interaction with visitors, patients, and staff, ensuring adherence to Trust and National standards. Applicants should be committed, passionate, and ready to contribute to a positive work environment.
Please refer to the full job description for additional details.
Job Title: Administration Clerk - Immunisation service
Hours per week: Part Time - 18.75 hours per week
Perm/Fixed Term: Fixed Term -18 months (flexible days)
Salary: £23,615 per annum
Closing Date: 8th December 2024
Interview Date : 6th January 2025
**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
#JoinTeamEliot
- To provide an efficient administrative support service to the Immunisation service
- To provide a specialised, comprehensive and confidential administration and booking service to the Clinical support services directorate, adhering to Trust and National standards, policies and procedures.
- To act as a source of advice and guidance regarding the service.
- Provide general office and administration support to the Vaccination Centre and outreach team.
- Photocopy, print and scan documents as requested, deal with incoming and outgoing post and carry out filing.
- Receive visitors, staff and students to the department in a professional and courteous manner.
- Assist visitors, staff and students by providing information and responding to routine queries.
- Make and receive telephone calls in a professional and courteous manner.
- Take clear, accurate messages and ensure these are passed on to the appropriate person.
For further information, please refer to the Job Description and Personal Specification.
About us
- Deal with all telephone calls relating to appointments and booking system, ensuring all calls are dealt with in a polite, pleasant and professional manner.
- Book all new and follow-up appointments according to the Patient Access policy ensuring that all appointments are made using direct booking systems and within waiting time targets.
- Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy.
- To act as a first point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at all levels using written, oral and electronic methods.
- To ensure, wherever possible, that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary.
- To continually contribute to patient and business improvement Agendas. This will require undertaking any project work as directed including obtaining information using current systems and share ideas for potential service improvement.
- To assist with the implementation and maintain an efficient office management system/procedures to enable the Department to optimise their standards of service.
- Support team members. This will require undertaking appropriate staff training and development as required, providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required.
Registration of internal referrals
Management of e-referrals on the Electronic Referral Service (eRs)
Booking of all patient appointments in line with Trust and National targets
Contacting patients for short notice appointments aiding clinic utilisation
Managing the external letter system
Managing the NHS mailbox for IPTs
Referral verification (chasing missing referrals)
Contacting patients to inform them of short notice clinic cancellations / reschedules
Greet patients check and update personnel details if necessary on Lorenzo and attend into relevant clinic.
Direct patients to appropriate areas.
¨C11C ¨C12C ¨C13C ¨C14CPlease wait...this will take a moment...