Interview for Band 3- Hepatology Administrator, Gastroenterology/Hepatology - Discover Great Care Jobs and Jobs In Care Today

This question is optional.
You can skip it

jobsincare
Practice Interview

Band 3- Hepatology Administrator, Gastroenterology/Hepatology • Cross Site
West Hertfordshire Teaching Hospitals NHS Trust

Thank you for your interest in the position of Band 3- Hepatology Administrator, Gastroenterology/Hepatology in Cross Site with West Hertfordshire Teaching Hospitals NHS Trust.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

You've already answered some of these questions.

We've marked the ones that you've done with a check

You can continue the interview below.

First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you tell us a bit about yourself and your previous experience in administrative roles, particularly in a healthcare setting? Can you tell us a bit about yourself and your previous experience in administrative roles, particularly in a healthcare setting?

2. What motivates you to apply for this position in the Gastroenterology Department? What motivates you to apply for this position in the Gastroenterology Department?

3. How do you handle stressful situations or demanding workloads, especially in a healthcare environment? How do you handle stressful situations or demanding workloads, especially in a healthcare environment?

4. Can you describe your experience with administrative systems used for managing outpatient appointments? Which systems have you worked with? Can you describe your experience with administrative systems used for managing outpatient appointments? Which systems have you worked with?

5. What advanced IT skills do you possess, and how have you used them in previous roles? What advanced IT skills do you possess, and how have you used them in previous roles?

6. How would you ensure the quality and integrity of patient information within an administrative system? How would you ensure the quality and integrity of patient information within an administrative system?

7. Explain your understanding of the Patient Access Policy and how it applies to this role. Explain your understanding of the Patient Access Policy and how it applies to this role.

8. How would you manage the scheduling and rescheduling of appointments, especially in the case of cancellations or missed appointments (DNAs)? How would you manage the scheduling and rescheduling of appointments, especially in the case of cancellations or missed appointments (DNAs)?

9. What steps would you take to confirm patient attendance prior to their appointment? What steps would you take to confirm patient attendance prior to their appointment?

10. Can you give an example of how you have handled a situation where a clinic needed to be cancelled or rescheduled at short notice? Can you give an example of how you have handled a situation where a clinic needed to be cancelled or rescheduled at short notice?

11. How do you ensure effective communication with multi-disciplinary teams and or the Hepatology Consultant and Nursing Team? How do you ensure effective communication with multi-disciplinary teams and or the Hepatology Consultant and Nursing Team?

12. Describe a time when you had to liaise with other departments. How did you ensure that the communication was clear and efficient? Describe a time when you had to liaise with other departments. How did you ensure that the communication was clear and efficient?

13. What strategies do you use to manage a busy email inbox, particularly when it contains a high volume of messages? What strategies do you use to manage a busy email inbox, particularly when it contains a high volume of messages?

14. Give an example of a challenging problem you faced in an administrative role and how you resolved it. Give an example of a challenging problem you faced in an administrative role and how you resolved it.

15. This role requires cross-site working; how do you manage your time and responsibilities when working across different locations? This role requires cross-site working; how do you manage your time and responsibilities when working across different locations?

16. How would you approach a situation where there was a discrepancy in patient information or scheduling errors? How would you approach a situation where there was a discrepancy in patient information or scheduling errors?

17. What measures would you implement to adhere to NHS targets in your administrative duties? What measures would you implement to adhere to NHS targets in your administrative duties?

18. How do you stay current with NHS policies and procedures relevant to your role? How do you stay current with NHS policies and procedures relevant to your role?

19. What do you believe are the key qualities for an effective Hepatology Administrator? What do you believe are the key qualities for an effective Hepatology Administrator?

Display all questions

You can answer as many of these questions as you want. Good luck!

1. Can you tell us a bit about yourself and your previous experience in administrative roles, particularly in a healthcare setting?

queJ0Cj9 General Questions

This question is optional. You can skip it

Saving...

Please wait...

The preview image will be black while recording; please just continue to record your answer as normal.

Interview Summary
• Check and Send

Role: Band 3- Hepatology Administrator, Gastroenterology/Hepatology in Cross Site

Interviewed on Wednesday 16 April 2025 at 14:43.

If everything looks good then click below to send your interview.
Your interview will also be saved to your account.

jbnsj07F West Hertfordshire Teaching Hospitals NHS Trust {"required":[],"optional":[{"id":"queJ0Cj9","grouping":"General Questions","question":"Can you tell us a bit about yourself and your previous experience in administrative roles, particularly in a healthcare setting?"},{"id":"queSnO4o","grouping":"General Questions","question":"What motivates you to apply for this position in the Gastroenterology Department?"},{"id":"queEsi2D","grouping":"General Questions","question":"How do you handle stressful situations or demanding workloads, especially in a healthcare environment?"},{"id":"queYPlGr","grouping":"Skills and Qualifications","question":"Can you describe your experience with administrative systems used for managing outpatient appointments? Which systems have you worked with?"},{"id":"queqxNKO","grouping":"Skills and Qualifications","question":"What advanced IT skills do you possess, and how have you used them in previous roles?"},{"id":"quefc99A","grouping":"Skills and Qualifications","question":"How would you ensure the quality and integrity of patient information within an administrative system?"},{"id":"queMbu71","grouping":"Skills and Qualifications","question":"Explain your understanding of the Patient Access Policy and how it applies to this role."},{"id":"queHOaaD","grouping":"Operational Understanding","question":"How would you manage the scheduling and rescheduling of appointments, especially in the case of cancellations or missed appointments (DNAs)?"},{"id":"quedrVBk","grouping":"Operational Understanding","question":"What steps would you take to confirm patient attendance prior to their appointment?"},{"id":"queCk9J2","grouping":"Operational Understanding","question":"Can you give an example of how you have handled a situation where a clinic needed to be cancelled or rescheduled at short notice?"},{"id":"queegvt8","grouping":"Communication and Teamwork","question":"How do you ensure effective communication with multi-disciplinary teams and or the Hepatology Consultant and Nursing Team?"},{"id":"queStoP9","grouping":"Communication and Teamwork","question":"Describe a time when you had to liaise with other departments. How did you ensure that the communication was clear and efficient?"},{"id":"quePhXj6","grouping":"Communication and Teamwork","question":"What strategies do you use to manage a busy email inbox, particularly when it contains a high volume of messages?"},{"id":"que8Bnpp","grouping":"Problem-Solving and Adaptability","question":"Give an example of a challenging problem you faced in an administrative role and how you resolved it."},{"id":"queyct0v","grouping":"Problem-Solving and Adaptability","question":"This role requires cross-site working; how do you manage your time and responsibilities when working across different locations?"},{"id":"querhgun","grouping":"Problem-Solving and Adaptability","question":"How would you approach a situation where there was a discrepancy in patient information or scheduling errors?"},{"id":"queKj8W9","grouping":"Compliance and Quality","question":"What measures would you implement to adhere to NHS targets in your administrative duties?"},{"id":"queSM2Vg","grouping":"Compliance and Quality","question":"How do you stay current with NHS policies and procedures relevant to your role?"},{"id":"quepFGKT","grouping":"Conclusion","question":"What do you believe are the key qualities for an effective Hepatology Administrator?"}]}

Cancel Interview

{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nBand 3- Hepatology Administrator, Gastroenterology/Hepatology with West Hertfordshire Teaching Hospitals NHS Trust in Cross Site\n\n An exciting opportunity has arisen for conscientious, enthusiastic and highly motivated candidate to join the Gastroenterology Department at Watford General Hospital with cross-site cover when required. You will be providing efficient administration support to a highly specialised Gastroenterology team in an innovative department, ensuring that every patient receives the most appropriate administrative support, having taken into account their individual clinical needs whilst adhering to NHS targets. This job may involve cross-site working when required. This post is 37.5 hours per week (5 days per week Monday- Friday) The successful applicant will provide an efficient and comprehensive administrative service to the Hepatology Consultant and Nursing Team, Gastroenterology Secretarial team and multi-disciplinary team; possessing the essential qualifications outlined in the attached Person Specification. You will need to have excellent communicational, organisational and advanced I.T skills and be able to work meeting deadlines and targets. About us This job may involve cross-site working when required. This post is 37.5 hours per week (5 days per week Monday- Friday) OPERATIONAL The post holder must be fully conversant and competent in the features of the administration system which supports all aspects of the managing outpatient hepatology appointments -booking/cancelling/ rescheduling hepatology. The post holder will be expected to have full knowledge of the contents of the Patient Access Policy. Be responsible for checking and managing generic email inbox when required. Be responsible for data entry of fibroscan waiting list cards onto the system and scheduling or re-scheduling firbroscan procedure date and monitoring request list. Be responsible for intended procedure to be correctly entered onto the system. Be responsible for the quality and integrity of information concerning patients kept on systems To be responsible for monitoring all DNAs and rescheduling appointments when required. To be responsible for calling all patients prior to appointment date to confirm attendance. To be responsible for liaising with outpatient department if any clinics need to be cancelled or ad hock clinics need to be requested. "}