Interview for Receptionist/Administrator - Discover Great Care Jobs and Jobs In Care Today

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Practice Interview

Receptionist/Administrator • Oldham
Leesbrook Surgery

Thank you for your interest in the position of Receptionist/Administrator in Oldham with Leesbrook Surgery.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you tell us about your previous experience in a medical reception or administrative role? Can you tell us about your previous experience in a medical reception or administrative role?

2. What specific clerical duties have you performed that you believe would be relevant to this position? What specific clerical duties have you performed that you believe would be relevant to this position?

3. IT and Administration Skills IT and Administration Skills

4. What computer systems or software applications have you used in your previous roles, and how proficient are you with them? What computer systems or software applications have you used in your previous roles, and how proficient are you with them?

5. How do you ensure accuracy when entering patient information or managing medical records? How do you ensure accuracy when entering patient information or managing medical records?

6. Can you provide an example of a time when you had to handle a difficult patient or caller? How did you manage the situation? Can you provide an example of a time when you had to handle a difficult patient or caller? How did you manage the situation?

7. How do you ensure effective communication with both patients and clinical staff? How do you ensure effective communication with both patients and clinical staff?

8. What does ‘patient-focused service’ mean to you, and how do you embody this in your work? What does ‘patient-focused service’ mean to you, and how do you embody this in your work?

9. How would you prioritise patient requests, especially in a busy reception environment? How would you prioritise patient requests, especially in a busy reception environment?

10. How do you approach working as part of a team, particularly in a healthcare setting? How do you approach working as part of a team, particularly in a healthcare setting?

11. Can you share an experience where you had to adapt your working style to fit in with a team? Can you share an experience where you had to adapt your working style to fit in with a team?

12. Why do you think health and safety is important in a medical practice? Can you name any health and safety protocols you have followed in the past? Why do you think health and safety is important in a medical practice? Can you name any health and safety protocols you have followed in the past?

13. How would you handle a situation where you identified a potential health or safety risk in the workplace? How would you handle a situation where you identified a potential health or safety risk in the workplace?

14. Why is confidentiality important in a medical practice? How have you ensured patient confidentiality in your previous roles? Why is confidentiality important in a medical practice? How have you ensured patient confidentiality in your previous roles?

15. Can you describe a time when you had to handle sensitive information? What steps did you take to protect that information? Can you describe a time when you had to handle sensitive information? What steps did you take to protect that information?

16. Describe a challenge you faced in a previous role and how you resolved it. Describe a challenge you faced in a previous role and how you resolved it.

17. What steps would you take if you noticed that patient waiting times were becoming excessive? What steps would you take if you noticed that patient waiting times were becoming excessive?

18. This role requires a flexible approach to work. Can you give an example of how you have had to adjust your priorities in a previous job? This role requires a flexible approach to work. Can you give an example of how you have had to adjust your priorities in a previous job?

19. How do you handle situations where unexpected tasks arise during your scheduled duties? How do you handle situations where unexpected tasks arise during your scheduled duties?

20. How do you approach personal and professional development? Are there any specific areas you’re currently looking to improve? How do you approach personal and professional development? Are there any specific areas you’re currently looking to improve?

21. What training or experience have you had that you believe will help you in this role? What training or experience have you had that you believe will help you in this role?

22. How do you ensure that you treat all patients and colleagues with respect and dignity? How do you ensure that you treat all patients and colleagues with respect and dignity?

23. Can you discuss an experience where you advocated for equality or inclusion in the workplace? Can you discuss an experience where you advocated for equality or inclusion in the workplace?

24. What interests you about working in a medical receptionist role, particularly at Leesbrook Surgery? What interests you about working in a medical receptionist role, particularly at Leesbrook Surgery?

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1. Can you tell us about your previous experience in a medical reception or administrative role?

quePVTiF Experience and Background

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Interview Summary
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Role: Receptionist/Administrator in Oldham

Interviewed on Monday 14 April 2025 at 03:06.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nReceptionist/Administrator with Leesbrook Surgery in Oldham\n\n The practice is looking for a Medical Receptionist to join our experienced team. 25 Hours per week 8am - 1pm You should have a good understanding of IT and administration systems, be a good team player and have a flexible approach to work. You will have a pleasant, approachable and caring attitude, excellent telephone skills and be committed to providing a patient focused service. About us The main purpose of the role is to provide a point of contact for patients and act as a focal point of communication between patients, doctors and other clinical staff. The post holder will share reception and clerical duties within the Practice , including use of the telephone and any other equipment as deemed necessary to carry out the duties listed below. Reception Duties To book appointments for patients with doctors and nursing staff and to ensure that patients who need urgent attention are seen. The accurate scanning of medical records, medical correspondence and other paperwork. Sorting of post, both internal and external. To retrieve notes for doctors and nurses as required. To record all visits and messages and ensure that they are passed on to the appropriate person in an efficient manner. To receive patients and supervise flow of patients to doctors and nurses. To assist with computerised repeat prescriptions and other computer systems. Administration duties as required for the efficient running of the Practice. Ensure that the Reception/Waiting area is tidy and ready for use by incoming colleagues and patients/visitors to the practice. To ensure that there are adequate supplies of stationary and other routine documents available in the consulting rooms, reception and waiting areas. To provide cover duties for other members of staff in case of holidays or sickness, in order to ensure the smooth running of the Practice. To assist with the implementation of new systems to ensure continued development of the Practice. To ensure patient confidentiality at all times. Personal/professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children. Safeguarding To recognise that promoting the welfare and safeguarding children, young people and adults is everyones business and access training or supervision as appropriate to the role. Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly This list is not meant to be exhaustive and will be subject to change from time to time in agreement with the post holder. "}