Interview for Patient Navigator - Discover Great Care Jobs and Jobs In Care Today

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Practice Interview

Patient Navigator • Minehead
OneMedicalGroup

Thank you for your interest in the position of Patient Navigator in Minehead with OneMedicalGroup.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you describe a time when you successfully handled a difficult conversation with a patient or customer? What was the outcome? Can you describe a time when you successfully handled a difficult conversation with a patient or customer? What was the outcome?

2. How do you ensure that your communication remains clear and empathetic, especially when dealing with distressed patients? How do you ensure that your communication remains clear and empathetic, especially when dealing with distressed patients?

3. What strategies do you use to build rapport with patients quickly? What strategies do you use to build rapport with patients quickly?

4. In your opinion, what are the key elements of providing an excellent patient experience? In your opinion, what are the key elements of providing an excellent patient experience?

5. How would you handle a situation where a patient is upset due to a long waiting time? How would you handle a situation where a patient is upset due to a long waiting time?

6. Can you provide an example of how you’ve gone above and beyond to assist a customer or patient in the past? Can you provide an example of how you’ve gone above and beyond to assist a customer or patient in the past?

7. What experience do you have with appointment scheduling and managing patient records? What experience do you have with appointment scheduling and managing patient records?

8. How comfortable are you with using IT systems for administrative tasks? Have you used any specific medical software? How comfortable are you with using IT systems for administrative tasks? Have you used any specific medical software?

9. What steps do you take to ensure accuracy when processing prescription requests or managing patient inquiries? What steps do you take to ensure accuracy when processing prescription requests or managing patient inquiries?

10. Describe a time when you had to manage multiple tasks or phone calls at once. How did you prioritise your work? Describe a time when you had to manage multiple tasks or phone calls at once. How did you prioritise your work?

11. How do you maintain your composure under pressure? Can you share a specific example? How do you maintain your composure under pressure? Can you share a specific example?

12. What techniques do you use to stay organised in a busy environment like a medical centre? What techniques do you use to stay organised in a busy environment like a medical centre?

13. Can you talk about a time when you had to collaborate with colleagues to resolve an issue? What role did you play in ensuring a successful outcome? Can you talk about a time when you had to collaborate with colleagues to resolve an issue? What role did you play in ensuring a successful outcome?

14. How do you handle conflicts within a team environment? Can you give an example? How do you handle conflicts within a team environment? Can you give an example?

15. What interests you about working in healthcare, specifically in this Patient Navigator role? What interests you about working in healthcare, specifically in this Patient Navigator role?

16. How do you think the role of a Patient Navigator contributes to the overall healthcare experience for patients? How do you think the role of a Patient Navigator contributes to the overall healthcare experience for patients?

17. What do you know about OneMedicalGroup and Minehead Medical Centre, and why do you want to be part of our team? What do you know about OneMedicalGroup and Minehead Medical Centre, and why do you want to be part of our team?

18. What aspects of this job do you think will be most challenging for you, and how do you plan to overcome them? What aspects of this job do you think will be most challenging for you, and how do you plan to overcome them?

19. How do you envision your career progressing in the healthcare field over the next few years? How do you envision your career progressing in the healthcare field over the next few years?

20. What opportunities for professional development and training do you offer for your staff? What opportunities for professional development and training do you offer for your staff?

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You can answer as many of these questions as you want. Good luck!

2. How do you ensure that your communication remains clear and empathetic, especially when dealing with distressed patients?

queuBOaB Communication and Interpersonal Skills

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Interview Summary
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Role: Patient Navigator in Minehead

Interviewed on Saturday 29 March 2025 at 10:42.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nPatient Navigator with OneMedicalGroup in Minehead, Somerset\n\n Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, wed love to hear from you! Join Our Team as a Receptionist (Patient Navigator) at Minehead Medical Centre ! In this essential role, you will ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way. What Were Looking for A confident communicator with a friendly, patient, and professional attitude. Someone who can handle a fast-paced, demanding environment with ease. Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided. Why Join Us? At Minehead Medical Centre, we are proud of our friendly, supportive environment. You will play a vital role in providing a safe and positive experience for our patients, while also helping the team deliver exceptional care. If you are ready to take on a rewarding role where your skills will make a real difference, we would love to hear from you. Apply now and become an integral part of our team! Location : Minehead Medical Centre,2 Irnham Road, Minehead, TA24 5DL System used : EMIS About us Key Responsibilities Welcoming patients and visitors, managing check-ins, and providing appointment information. Answering phone calls and handling patient inquiries with empathy and professionalism. Scheduling and managing appointments using our system. Processing prescription requests from patients and pharmacies. Handling patient queries in person, over the phone, and via email. Managing incoming and outgoing correspondence, including emails and letters, with accuracy. Keeping the reception area tidy and ensuring smooth handovers for colleagues. Completing administrative tasks such as patient registrations and updates. Why join us? Our Benefits; NHS Pension with 20.6% Employer Contribution 25 days annual leave plusBank holidays, which rises with length of Service (pro rata for part time) Extra day of leave per year for work anniversary Enhanced Maternity, Maternity/Paternity Support, Adoption pay Special and Significant Event Leave Family friendly employment policies Continued personal and professional development Participation in OMGs refer a friend scheme Internal wellbeing support through OMGs Wellbeing Advisors Employee Assistance Program run by awarding winning Health Assured Eye care scheme free eye test plus a contribution towards glasses Cycle to work scheme Access to NHS Discounts About Minehead Medical Centre Since 1990, Minehead Medical Centre has provided healthcare services to its community. It is the only GP service in the area. The other two GP surgeries are located much further out on the outskirts. The patient list size is 12,330 with a slightly higher number of ageing population when compared to the rest of Somerset.In recent years, Minehead Medical Centre has undergone refurbishment works to provide additional clinical rooms on the ground floor. In February 2024, OneMedical Group took over Minehead Medical Centre and are supporting the teamto deliver excellent care to the patients and communities around Minehead. The Medical Centre is a central hub in the town, with a team as close-knit as the rest of Mineheads population. About OneMedical Group OneMedical Group is a family run organisation with our co-founders still involved, supporting our teams to be their best. We have an ambitious strategy and mission, one that is shared and supported by our whole group. The co-founders started OneMedical Group with the vision of delivering healthcare differently to make a real difference to the communities that we work with. OneMedical Group is committed to promoting equality of opportunity for all jobapplicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk We reserve the right to close this advert early. "}