Patient Navigator inMinehead inMinehead PUBLISHED TUE 24 DEC 2024

PERMANENT EMPATHY FAMILY MATERNITY NHS PENSION

OneMedicalGroup rHFULmE5

The role of Patient Navigator at Minehead Medical Centre, offered by OneMedical Group, is ideal for friendly and outgoing individuals with strong communication skills and proficiency in IT. The Patient Navigator will be responsible for ensuring the smooth operation of the surgery by welcoming patients, managing appointments, answering inquiries, processing prescription requests, and maintaining a tidy reception area. Candidates should be comfortable handling a fast-paced environment and possess a patient and professional demeanor, although prior healthcare or administrative experience is not mandatory as full training will be provided.

Joining the Minehead Medical Centre team means contributing to a supportive work environment that prioritizes patient care and community health. The job comes with a competitive benefits package, including an NHS pension, generous leave, and opportunities for personal development, all within an organisation that values equality and aims to make a significant impact in the local community.

Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, wed love to hear from you! Join Our Team as a Receptionist (Patient Navigator) at Minehead Medical Centre!

In this essential role, you will ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way.

What Were Looking for

A confident communicator with a friendly, patient, and professional attitude.
Someone who can handle a fast-paced, demanding environment with ease.
Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.

Why Join Us?At Minehead Medical Centre, we are proud of our friendly, supportive environment. You will play a vital role in providing a safe and positive experience for our patients, while also helping the team deliver exceptional care.

If you are ready to take on a rewarding role where your skills will make a real difference, we would love to hear from you. Apply now and become an integral part of our team!

Location: Minehead Medical Centre,2 Irnham Road, Minehead, TA24 5DL

System used: EMIS

About us

Key Responsibilities

Welcoming patients and visitors, managing check-ins, and providing appointment information.

Answering phone calls and handling patient inquiries with empathy and professionalism.

Scheduling and managing appointments using our system.

Processing prescription requests from patients and pharmacies.

Handling patient queries in person, over the phone, and via email.

Managing incoming and outgoing correspondence, including emails and letters, with accuracy.

Keeping the reception area tidy and ensuring smooth handovers for colleagues.

Completing administrative tasks such as patient registrations and updates.

Why join us?Our Benefits;

NHS Pension with 20.6% Employer Contribution

25 days annual leave plusBank holidays, which rises with length of Service (pro rata for part time)

Extra day of leave per year for work anniversary

Enhanced Maternity, Maternity/Paternity Support, Adoption pay

Special and Significant Event Leave

Family friendly employment policies

Continued personal and professional development

Participation in OMGs refer a friend scheme

Internal wellbeing support through OMGs Wellbeing Advisors

Employee Assistance Program run by awarding winning Health Assured

Eye care scheme free eye test plus a contribution towards glasses

Cycle to work scheme

Access to NHS Discounts

About Minehead Medical Centre

Since 1990, Minehead Medical Centre has provided healthcare services to its community. It is the only GP service in the area. The other two GP surgeries are located much further out on the outskirts. The patient list size is 12,330 with a slightly higher number of ageing population when compared to the rest of Somerset.In recent years, Minehead Medical Centre has undergone refurbishment works to provide additional clinical rooms on the ground floor.

In February 2024, OneMedical Group took over Minehead Medical Centre and are supporting the teamto deliver excellent care to the patients and communities around Minehead. The Medical Centre is a central hub in the town, with a team as close-knit as the rest of Mineheads population.

About OneMedical Group

OneMedical Group is a family run organisation with our co-founders still involved, supporting our teams to be their best. We have an ambitious strategy and mission, one that is shared and supported by our whole group. The co-founders started OneMedical Group with the vision of delivering healthcare differently to make a real difference to the communities that we work with.

OneMedical Group is committed to promoting equality of opportunity for all jobapplicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email:

We reserve the right to close this advert early.

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Patient Navigator: Click to view

Working as a Patient Navigator in the UK requires a combination of specific skills and competencies to effectively support patients in navigating the healthcare system. Here are the essential skills needed:

1. Communication Skills: Excellent verbal and written communication skills are crucial. You need to be able to convey information clearly and empathetically to patients, their families, and healthcare professionals.

2. Interpersonal Skills: Strong interpersonal skills help in building trust and rapport with patients, making them feel comfortable discussing their health concerns.

3. Knowledge of Healthcare Systems: Understanding the UK healthcare system, including NHS policies, processes, and available services is essential for guiding patients effectively.

4. Empathy and Compassion: A patient-centered approach is vital. Being able to understand and empathize with patients' situations will help you advocate for their needs and preferences.

5. Problem-Solving Skills: You should be able to think critically and assess situations to help patients overcome obstacles in accessing healthcare services.

6. Organizational Skills: Managing multiple cases and maintaining detailed records requires strong organizational abilities, including time management.

7. Cultural Competence: Sensitivity to and respect for diverse cultural backgrounds, beliefs, and practices will enhance your ability to serve a diverse patient population.

8. Advocacy Skills: You need to advocate for patients within the healthcare system, ensuring their voices are heard and their needs addressed.

9. Teamwork and Collaboration: As part of a healthcare team, you'll need to work effectively with doctors, nurses, social workers, and other professionals to coordinate care for patients.

10. Research and Resourcefulness: Being able to identify and utilize available resources, including community services and support groups, is key to helping patients navigate their care.

11. IT Skills: Proficiency in using electronic health records, databases, and communication tools is becoming increasingly important in the healthcare field.

12. Conflict Resolution Skills: The ability to manage and resolve conflicts or misunderstandings that may arise between patients and healthcare providers is valuable.

13. Emotional Resilience: The role can be emotionally challenging, so being able to cope with stress and emotional situations is important to maintain your well-being and provide effective support to others.