Patient NavigatorinMineheadinMineheadPUBLISHED TUE 24 DEC 2024
Joining the Minehead Medical Centre team means contributing to a supportive work environment that prioritizes patient care and community health. The job comes with a competitive benefits package, including an NHS pension, generous leave, and opportunities for personal development, all within an organisation that values equality and aims to make a significant impact in the local community.
Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, wed love to hear from you! Join Our Team as a Receptionist (Patient Navigator) at Minehead Medical Centre!
In this essential role, you will ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way.
What Were Looking for
- A confident communicator with a friendly, patient, and professional attitude.
- Someone who can handle a fast-paced, demanding environment with ease.
- Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.
If you are ready to take on a rewarding role where your skills will make a real difference, we would love to hear from you. Apply now and become an integral part of our team!
Location: Minehead Medical Centre,2 Irnham Road, Minehead, TA24 5DL
System used: EMIS
About us
Key Responsibilities
- Welcoming patients and visitors, managing check-ins, and providing appointment information.
- Answering phone calls and handling patient inquiries with empathy and professionalism.
- Scheduling and managing appointments using our system.
- Processing prescription requests from patients and pharmacies.
- Handling patient queries in person, over the phone, and via email.
- Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
- Keeping the reception area tidy and ensuring smooth handovers for colleagues.
- Completing administrative tasks such as patient registrations and updates.
Why join us?Our Benefits;
- NHS Pension with 20.6% Employer Contribution
- 25 days annual leave plusBank holidays, which rises with length of Service (pro rata for part time)
- Extra day of leave per year for work anniversary
- Enhanced Maternity, Maternity/Paternity Support, Adoption pay
- Special and Significant Event Leave
- Family friendly employment policies
- Continued personal and professional development
- Participation in OMGs refer a friend scheme
- Internal wellbeing support through OMGs Wellbeing Advisors
- Employee Assistance Program run by awarding winning Health Assured
- Eye care scheme free eye test plus a contribution towards glasses
- Cycle to work scheme
- Access to NHS Discounts
About Minehead Medical Centre
Since 1990, Minehead Medical Centre has provided healthcare services to its community. It is the only GP service in the area. The other two GP surgeries are located much further out on the outskirts. The patient list size is 12,330 with a slightly higher number of ageing population when compared to the rest of Somerset.In recent years, Minehead Medical Centre has undergone refurbishment works to provide additional clinical rooms on the ground floor.
In February 2024, OneMedical Group took over Minehead Medical Centre and are supporting the teamto deliver excellent care to the patients and communities around Minehead. The Medical Centre is a central hub in the town, with a team as close-knit as the rest of Mineheads population.
About OneMedical Group
OneMedical Group is a family run organisation with our co-founders still involved, supporting our teams to be their best. We have an ambitious strategy and mission, one that is shared and supported by our whole group. The co-founders started OneMedical Group with the vision of delivering healthcare differently to make a real difference to the communities that we work with.
OneMedical Group is committed to promoting equality of opportunity for all jobapplicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email:
We reserve the right to close this advert early.
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