{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nService Administrator with Royal Devon University Healthcare NHS Foundation Trust in Exeter, Devon\n\n We are looking for an enthusiastic individual to join our Diabetes and Endocrinology Admin team as a Service Administrator on a 12 month secondment/fixed term contract. This role will be based at the Macleod Diabetes Centre (MDEC). For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most. About us For more information on the Job Description and Responsibilities please click the link below. More detail about the role If you have previous experience within customer service or administration and are looking for a new challenge, this secondment/fixed term role could be for you. As a service administrator you will be required to communicate between our patients and our clinical staff - answering patient calls and queries, nurse queries, liaising with consultants, validating patient pathways, and booking outpatient appointments. We are looking for someone who is empathetic and can provide excellent patient care when dealing with queries and concerns from patients over the phone or via email. Day to Day you will be ensuring all administrative processes and enquiries are dealt with in an efficient and timely manner. Typical tasks that you will complete are: Proof reading clinical letters. Booking appointments from waiting lists. Setting up and updating clinics. Liaising with other health services. Assisting and supporting other members of the administrative team across the department or division, including dealing with telephone calls and resolving enquiries for patients, their carers and visitors. Working Pattern: Tuesday, Thursday and Friday 9am to 5pm Interview Date: To Be confirmed For further information please contact: Jo Knight, Team Leader on joanneknight@nhs.net This is a fixed term contract for until 31/12/2025. For current NHS employees this post could be a secondment opportunity. As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you. "}