{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nReceptionist with Stockwood Medical Centre in Stockwood, Bristol\n\n Stockwood is a great place to work. You will be joining a friendly reception team. You will be responsible for undertaking a wide range of reception duties and the provision of general support to the practice team. You will participate in a training programme that will be tailored to your learning needs. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing information and assisting patients as required. Receptionists act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. About us STOCKWOOD MEDICAL CENTRE JOB DESCRIPTION & PERSON SPECIFICATION Job Title: Receptionist Hours of Duty: As per Contract Location: Stockwood Medical Centre Accountable to: Reception Manager Main duties and responsibilities To be responsible for undertaking a wide range of reception duties and the provision of general support to the practice team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing information and assisting patients as required. Receptionists act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Principal duties Book patients in, on arrival at the practice and monitor those using self-check in Make new, follow-up, routine, emergency and home visit appointments of an appropriate length for patients needs Cancel and/or re-arrange appointments, as necessary Receive, navigate and make telephone calls, as required Promptly take messages, ensuring accuracy of detail Process incoming and outgoing mail Facilitate effective communication with patients and other service users Initiate contact with and respond to, requests from patients via email and text messaging service Initiate contact with and respond to, requests from team members and external agencies Photocopy, scan and shred documents as required File and store records as required Input data into the patients healthcare records, as necessary and ensuring accuracy Manage written, verbal and electronic communication in a diplomatic, empathetic, supportive and informative way, especially when dealing with sensitive information Manage queries in an efficient manner Maintain a clean, tidy, effective working area at all times Assisting with opening and closing of the practice Providing general assistance to GPs and the clinical teams within the practice Monitor and maintain the reception area and notice boards and perform other duties relating to the premises in accordance with practice procedures Provide cover during staff absences Process requests for non-NHS services Participate and comply with all mandatory training and ongoing personal development Apply practice policies, standards and guidance Confidentiality In the course of seeking treatment, patients entrust us with, or permit us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients, carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information, from any source, is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policies and procedures and the Infection Control policies and procedures. This will include, but is not limited to: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training Reporting potential risks identified Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feeling of priorities and rights Personal/Professional Development The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of their own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work "}