Receptionist inStockwood inStockwood PUBLISHED 16 OCT 2024

Stockwood is a great place to work. You will be joining a friendly reception team. You will be responsible for undertaking a wide range of reception duties and the provision of general support to the practice team. You will participate in a training programme that will be tailored to your learning needs.

Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing information and assisting patients as required. Receptionists act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

About us

STOCKWOOD MEDICAL CENTRE

JOB DESCRIPTION & PERSON SPECIFICATION

Job Title: Receptionist

Hours of Duty: As per Contract

Location: Stockwood Medical Centre

Accountable to: Reception Manager

Main duties and responsibilities

To be responsible for undertaking a wide range of reception duties and the provision of general support to the practice team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing information and assisting patients as required. Receptionists act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Principal duties

Book patients in, on arrival at the practice and monitor those using self-check in

Make new, follow-up, routine, emergency and home visit appointments of an appropriate length for patients needs

Cancel and/or re-arrange appointments, as necessary

Receive, navigate and make telephone calls, as required

Promptly take messages, ensuring accuracy of detail

Process incoming and outgoing mail

Facilitate effective communication with patients and other service users

Initiate contact with and respond to, requests from patients via email and text messaging service

Initiate contact with and respond to, requests from team members and external agencies

Photocopy, scan and shred documents as required

File and store records as required

Input data into the patients healthcare records, as necessary and ensuring accuracy

Manage written, verbal and electronic communication in a diplomatic, empathetic, supportive and informative way, especially when dealing with sensitive information

Manage queries in an efficient manner

Maintain a clean, tidy, effective working area at all times

Assisting with opening and closing of the practice

Providing general assistance to GPs and the clinical teams within the practice

Monitor and maintain the reception area and notice boards and perform other duties relating to the premises in accordance with practice procedures

Provide cover during staff absences

Process requests for non-NHS services

Participate and comply with all mandatory training and ongoing personal development

Apply practice policies, standards and guidance

Confidentiality

In the course of seeking treatment, patients entrust us with, or permit us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients, carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information, from any source, is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policies and procedures and the Infection Control policies and procedures. This will include, but is not limited to:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training

Reporting potential risks identified

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feeling of priorities and rights

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of their own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work