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Practice Interview
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Saving... jbnslSeN Woodland Avenue Practice {"required":[],"optional":[{"id":"queOeZKR","grouping":"Experience and Skills","question":"Can you describe your previous experience as a medical secretary and how it has prepared you for this role?"},{"id":"que8vSNE","grouping":"Experience and Skills","question":"What is your proficiency level with SystmOne, and can you provide examples of how you have used it in your previous roles?"},{"id":"queiNKgW","grouping":"Experience and Skills","question":"Have you used Crescendo or any other digital dictation systems? How do you ensure accuracy when typing letters and referrals?"},{"id":"quekHORc","grouping":"Workflow and Prioritisation","question":"How do you prioritise your workload when you have multiple tasks with tight deadlines? Can you provide an example?"},{"id":"quevzNhJ","grouping":"Workflow and Prioritisation","question":"What strategies do you employ to monitor and manage 2-week wait referrals effectively?"},{"id":"queQDxAe","grouping":"Teamwork and Communication","question":"In your opinion, what makes a good team dynamic in a medical practice? How would you contribute to maintaining this?"},{"id":"quem0hqU","grouping":"Teamwork and Communication","question":"How do you handle communication with GPs and allied staff, particularly when there are differing opinions on prioritising tasks?"},{"id":"queXTmdo","grouping":"Problem-Solving and Initiative","question":"Can you share an example of a challenging situation you faced in a previous medical secretary role and how you resolved it?"},{"id":"queKHMSP","grouping":"Problem-Solving and Initiative","question":"How do you stay updated with the latest guidelines and processes in medical administration?"},{"id":"quem4GGB","grouping":"Interpersonal Skills","question":"Describe a time when you dealt with a difficult patient or hospital query over the phone. How did you handle the situation?"},{"id":"quePRTW5","grouping":"Interpersonal Skills","question":"What techniques do you use to maintain professionalism and empathy when interacting with patients?"},{"id":"quehGjpo","grouping":"Adaptability and Initiative","question":"The role involves adapting to changing demands. Can you provide an example of a time when you had to quickly adjust your workload or priorities?"},{"id":"queurGbQ","grouping":"Adaptability and Initiative","question":"How do you ensure that you comply with procedural guidelines while also exercising your initiative?"},{"id":"quesa0Ur","grouping":"Technology and IT Skills","question":"What other IT skills do you possess that you believe are relevant for this role? How do you keep your IT skills current?"},{"id":"queUkpzC","grouping":"General Questions","question":"What interests you most about working as a medical secretary at Woodland Avenue Practice in particular?"}]} ![]()
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Practice Interview
Practice Interview
Medical secretary • Luton
Woodland Avenue Practice
Thank you for your interest in the position of Medical secretary
in Luton
with Woodland Avenue Practice.
Woodland Avenue Practice
This is a video practice interview and we use your
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to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
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1. Can you describe your previous experience as a medical secretary and how it has prepared you for this role? Can you describe your previous experience as a medical secretary and how it has prepared you for this role?
2. What is your proficiency level with SystmOne, and can you provide examples of how you have used it in your previous roles? What is your proficiency level with SystmOne, and can you provide examples of how you have used it in your previous roles?
3. Have you used Crescendo or any other digital dictation systems? How do you ensure accuracy when typing letters and referrals? Have you used Crescendo or any other digital dictation systems? How do you ensure accuracy when typing letters and referrals?
4. How do you prioritise your workload when you have multiple tasks with tight deadlines? Can you provide an example? How do you prioritise your workload when you have multiple tasks with tight deadlines? Can you provide an example?
5. What strategies do you employ to monitor and manage 2-week wait referrals effectively? What strategies do you employ to monitor and manage 2-week wait referrals effectively?
6. In your opinion, what makes a good team dynamic in a medical practice? How would you contribute to maintaining this? In your opinion, what makes a good team dynamic in a medical practice? How would you contribute to maintaining this?
7. How do you handle communication with GPs and allied staff, particularly when there are differing opinions on prioritising tasks? How do you handle communication with GPs and allied staff, particularly when there are differing opinions on prioritising tasks?
8. Can you share an example of a challenging situation you faced in a previous medical secretary role and how you resolved it? Can you share an example of a challenging situation you faced in a previous medical secretary role and how you resolved it?
9. How do you stay updated with the latest guidelines and processes in medical administration? How do you stay updated with the latest guidelines and processes in medical administration?
10. Describe a time when you dealt with a difficult patient or hospital query over the phone. How did you handle the situation? Describe a time when you dealt with a difficult patient or hospital query over the phone. How did you handle the situation?
11. What techniques do you use to maintain professionalism and empathy when interacting with patients? What techniques do you use to maintain professionalism and empathy when interacting with patients?
12. The role involves adapting to changing demands. Can you provide an example of a time when you had to quickly adjust your workload or priorities? The role involves adapting to changing demands. Can you provide an example of a time when you had to quickly adjust your workload or priorities?
13. How do you ensure that you comply with procedural guidelines while also exercising your initiative? How do you ensure that you comply with procedural guidelines while also exercising your initiative?
14. What other IT skills do you possess that you believe are relevant for this role? How do you keep your IT skills current? What other IT skills do you possess that you believe are relevant for this role? How do you keep your IT skills current?
15. What interests you most about working as a medical secretary at Woodland Avenue Practice in particular? What interests you most about working as a medical secretary at Woodland Avenue Practice in particular?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nMedical secretary with Woodland Avenue Practice in Luton, Bedfordshire\n\n An exciting opportunity has arisen for an experienced Medical Secretary to join the Woodland Avenue Practice Luton. The successful applicant will become an integral part of an efficient team providing secretarial support to GPs and allied staff. The post holder will need to have excellent typing and interpersonal skills, the ability to meet challenging deadlines, and maintain standards relating to administrative processes, with the ability to exercise initiative, operating within procedural guidelines and to plan ahead and priorities workload in response to changing demands. If you are an experienced medical secretary familiar with using SystmOne, we would love to hear from you. This is an essential role at the practice, providing secretarial and administrative support to our team of GPs. The role requires a full range of IT (including SystmOne) and secretarial skills. The team is made up of 2 experienced and supportive secretaries. You will be working in a very busy practice. About us The main responsibilities include: Using the digital dictation system (Crescendo) to type accurate letters and referrals and prioritise these using the latest guidance. Providing a full secretarial service for all GPs. This involves sending referrals via eRS and email. Actively monitoring 2 week wait referrals and making sure appointments for patients have been secured and attended. Monitoring eRS worklists daily. Completing Ardens templates on SystmOne and keeping the templates up to date. Actioning Tasks on SystmOne. Dealing with hospital, clinical and patient queries by phone Managing advice and guidance "}