Medical secretary inLuton inLuton PUBLISHED WED 16 OCT 2024

Depending on experience PERMANENT GOOD SALARY

Woodland Avenue Practice ruRlGaM1

Integral role within a supportive and efficient team, enhancing collaboration and teamwork.

Opportunity to develop and refine valuable IT skills, particularly with SystmOne and Crescendo software.

Engagement in a dynamic work environment that provides variety and keeps daily tasks interesting.

Chance to make a significant impact on patient care by ensuring timely and accurate management of referrals.

Possibility for personal and professional growth through exposure to various aspects of medical administration.

Stable employment within a respected practice that values the contributions of its support staff.

Woodland Avenue Practice in Luton is seeking an experienced Medical Secretary to join their dynamic team. The successful candidate will provide essential secretarial support to GPs and allied staff, requiring excellent typing and interpersonal skills, as well as the ability to meet deadlines and maintain high standards in administrative processes. Familiarity with the SystmOne system is preferred.

Key responsibilities include utilizing a digital dictation system (Crescendo) to produce accurate letters and referrals, managing referrals via eRS and email, and ensuring timely follow-up on critical patient appointments. The role also involves responding to hospital and patient queries, managing tasks on SystmOne, and keeping necessary templates updated. The ideal applicant will excel in a busy practice environment and be capable of planning and prioritizing their workload effectively.

An exciting opportunity has arisen for an experienced Medical Secretary to join the Woodland Avenue Practice Luton. The successful applicant will become an integral part of an efficient team providing secretarial support to GPs and allied staff.

The post holder will need to have excellent typing and interpersonal skills, the ability to meet challenging deadlines, and maintain standards relating to administrative processes, with the ability to exercise initiative, operating within procedural guidelines and to plan ahead and priorities workload in response to changing demands.

If you are an experienced medical secretary familiar with using SystmOne, we would love to hear from you.

This is an essential role at the practice, providing secretarial and administrative support to our team of GPs. The role requires a full range of IT (including SystmOne) and secretarial skills.

The team is made up of 2 experienced and supportive secretaries. You will be working in a very busy practice.

About us
The main responsibilities include: Using the digital dictation system (Crescendo) to type accurate letters and referrals and prioritise these using the latest guidance. Providing a full secretarial service for all GPs. This involves sending referrals via eRS and email. Actively monitoring 2 week wait referrals and making sure appointments for patients have been secured and attended. Monitoring eRS worklists daily. Completing Ardens templates on SystmOne and keeping the templates up to date. Actioning Tasks on SystmOne. Dealing with hospital, clinical and patient queries by phone Managing advice and guidance

More information related to this job opportunity, from jobsincare:

Here are 5 questions you could be asked if you apply for this job: Start practice interview... NEW!

1. Can you describe your previous experience as a medical secretary and how it has prepared you for this role?

2. What is your proficiency level with SystmOne, and can you provide examples of how you have used it in your previous roles?

3. Have you used Crescendo or any other digital dictation systems? How do you ensure accuracy when typing letters and referrals?

4. How do you prioritise your workload when you have multiple tasks with tight deadlines? Can you provide an example?

5. What strategies do you employ to monitor and manage 2-week wait referrals effectively?

Start a practice interview... NEW!

1. Can you describe your previous experience as a medical secretary and how it has prepared you for this role?

2. What is your proficiency level with SystmOne, and can you provide examples of how you have used it in your previous roles?

3. Have you used Crescendo or any other digital dictation systems? How do you ensure accuracy when typing letters and referrals?

4. How do you prioritise your workload when you have multiple tasks with tight deadlines? Can you provide an example?

5. What strategies do you employ to monitor and manage 2-week wait referrals effectively?

Start a practice interview... NEW!

Useful skills for a Medical secretary: Click to view

To work as a Medical Secretary in the UK, you should possess a combination of technical, administrative, and interpersonal skills. Here are the key skills and qualifications that are often required:

Essential Skills:

1. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and keep track of appointments, medical records, and correspondence.

2. Communication Skills: Strong written and verbal communication skills to interact with healthcare professionals, patients, and other stakeholders.

3. Computer Literacy: Proficiency in using Microsoft Office (Word, Excel, Outlook) and medical software (like NHS systems, EMIS, or SystmOne).

4. Typing Skills: Fast and accurate typing skills are essential for transcription and data entry.

5. Attention to Detail: Accuracy is critical when handling patient records, medical documents, and databases.

6. Confidentiality Awareness: Understanding of patient confidentiality and data protection laws (e.g., GDPR) to ensure sensitive information is handled appropriately.

7. Knowledge of Medical Terminology: Familiarity with medical terminology, procedures, and anatomy to understand documents and communicate effectively in a healthcare environment.

8. Customer Service Skills: Ability to assist patients and address their inquiries empathetically and professionally.

9. Teamwork: Ability to work within a multidisciplinary team and collaborate with healthcare professionals.

10. Problem-Solving Skills: Capacity to handle issues that may arise and find solutions quickly.

Qualifications:

- Education: A minimum of GCSEs in English and Maths is usually required. A qualification in business administration or medical administration can be advantageous.

- Experience: Previous experience in an administrative role, especially in a healthcare setting, is beneficial but not always essential.

- Professional Development: Consider obtaining certifications related to medical administration or secretarial work to enhance your qualifications.

Additional Skills:

- Time Management: Ability to manage time effectively and meet deadlines.

- Adaptability: Flexibility to handle changing workloads and environments in a busy medical practice.

- Knowledge of NHS Protocols: Understanding of NHS procedures, policies, and regulations can be helpful.

Conclusion

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