Question here
Question ID Question GROUPINGSaving...
Please wait...
The preview image will be black while recording; please just continue to record your answer as normal.
jobsincare
Practice Interview
First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.
This question is optional. You can skip it
Saving... jbnslopQ North East Ambulance Service NHS Foundation Trust {"required":[],"optional":[{"id":"queg6KBQ","grouping":"General Questions","question":"Can you tell us a little about yourself and your professional background?"},{"id":"quexeHHA","grouping":"General Questions","question":"What interests you about the role of an Ambulance Liaison Assistant with the North East Ambulance Service?"},{"id":"queNEhEP","grouping":"Experience and Skills","question":"What experience do you have in call handling or customer service, particularly in a fast-paced environment?"},{"id":"queOdLLX","grouping":"Experience and Skills","question":"Can you describe a situation where you had to handle a high volume of calls? How did you manage it?"},{"id":"quexDZrt","grouping":"Experience and Skills","question":"Describe your experience with computer-based systems. What software or packages have you worked with before?"},{"id":"queMZsIy","grouping":"Experience and Skills","question":"How do you ensure accuracy when inputting information into a computer system?"},{"id":"queBlq4u","grouping":"Decision Making and Problem Solving","question":"Can you provide an example of a time you had to make a quick decision under pressure? What was the outcome?"},{"id":"queuBN7k","grouping":"Decision Making and Problem Solving","question":"How do you approach probing for essential information when a caller is not providing enough details?"},{"id":"quefVioO","grouping":"Communication and Teamwork","question":"How do you prioritise effective communication when dealing with calls from healthcare staff and patients?"},{"id":"queo0Mtk","grouping":"Communication and Teamwork","question":"Describe a time when you worked as part of a team. What role did you play, and how did you contribute to the team's success?"},{"id":"que2riAy","grouping":"Customer Focus and Empathy","question":"How would you handle a situation where a caller is upset or frustrated? Can you give a specific example?"},{"id":"quelrwHa","grouping":"Customer Focus and Empathy","question":"What steps do you take to ensure that patients feel valued and heard during their interactions with you?"},{"id":"que9CsC1","grouping":"Commitment to Improving Services","question":"Why do you believe it’s important to make a real difference in the community when working in healthcare?"},{"id":"quennO31","grouping":"Commitment to Improving Services","question":"How do you stay motivated in a role that requires handling a high volume of queries and calls?"},{"id":"que2yHmj","grouping":"Availability and Adaptability","question":"The role requires working between 8 am and 6 pm, Monday to Friday. Are you comfortable with this schedule?"},{"id":"quevtBkO","grouping":"Availability and Adaptability","question":"How do you adapt to changes in your work environment or new technologies?"}]} ![]()
Cancel Interview
Practice Interview
Practice Interview
Ambulance Liaison Assistant (PTS Call Taker) • Newburn
North East Ambulance Service NHS Foundation Trust
Thank you for your interest in the position of Ambulance Liaison Assistant (PTS Call Taker)
in Newburn
with North East Ambulance Service NHS Foundation Trust.
North East Ambulance Service NHS Foundation Trust
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
Continue below
You've already answered some of these questions.
We've
marked the ones that you've done with a check
You can continue the interview below.
Then, we'll ask you to answer one or more questions of your choice from the list below:
You can answer as many of these questions as you want.
Good luck!
1. Can you tell us a little about yourself and your professional background? Can you tell us a little about yourself and your professional background?
2. What interests you about the role of an Ambulance Liaison Assistant with the North East Ambulance Service? What interests you about the role of an Ambulance Liaison Assistant with the North East Ambulance Service?
3. What experience do you have in call handling or customer service, particularly in a fast-paced environment? What experience do you have in call handling or customer service, particularly in a fast-paced environment?
4. Can you describe a situation where you had to handle a high volume of calls? How did you manage it? Can you describe a situation where you had to handle a high volume of calls? How did you manage it?
5. Describe your experience with computer-based systems. What software or packages have you worked with before? Describe your experience with computer-based systems. What software or packages have you worked with before?
6. How do you ensure accuracy when inputting information into a computer system? How do you ensure accuracy when inputting information into a computer system?
7. Can you provide an example of a time you had to make a quick decision under pressure? What was the outcome? Can you provide an example of a time you had to make a quick decision under pressure? What was the outcome?
8. How do you approach probing for essential information when a caller is not providing enough details? How do you approach probing for essential information when a caller is not providing enough details?
9. How do you prioritise effective communication when dealing with calls from healthcare staff and patients? How do you prioritise effective communication when dealing with calls from healthcare staff and patients?
10. Describe a time when you worked as part of a team. What role did you play, and how did you contribute to the team's success? Describe a time when you worked as part of a team. What role did you play, and how did you contribute to the team's success?
11. How would you handle a situation where a caller is upset or frustrated? Can you give a specific example? How would you handle a situation where a caller is upset or frustrated? Can you give a specific example?
12. What steps do you take to ensure that patients feel valued and heard during their interactions with you? What steps do you take to ensure that patients feel valued and heard during their interactions with you?
13. Why do you believe it’s important to make a real difference in the community when working in healthcare? Why do you believe it’s important to make a real difference in the community when working in healthcare?
14. How do you stay motivated in a role that requires handling a high volume of queries and calls? How do you stay motivated in a role that requires handling a high volume of queries and calls?
15. The role requires working between 8 am and 6 pm, Monday to Friday. Are you comfortable with this schedule? The role requires working between 8 am and 6 pm, Monday to Friday. Are you comfortable with this schedule?
16. How do you adapt to changes in your work environment or new technologies? How do you adapt to changes in your work environment or new technologies?
Saving...
{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nAmbulance Liaison Assistant (PTS Call Taker) with North East Ambulance Service NHS Foundation Trust in Newburn\n\n We are looking to recruit an assertive, confident Call Handler to take bookings for patient transport and deal with queries. Working from Ambulance Headquarters in Newburn, Newcastle, you will be responding to a high volume of calls from healthcare staff, GP Surgeries, patients and colleagues. The ability to make considered decisions, respond quickly, probe for essential information pertinent to the transport request are key. You will have a good aptitude for computer based systems as you will be working with a number of different packages to ensure our patients get first class care. You will be expected to have good keyboard skills. Working 37.5 hours per week, Monday to Friday, working between 8am - 6pm and you will be given your shift pattern 4 weeks in advance. The ideal candidate should have experience of call handling and excellent customer service / PC skills ideally gained from a Call Centre environment or possess 3 G.C.S.Es at grade C and above including Maths, English (or equivalent) and have a real commitment to making a real difference. In return you will receive a competitive benefits package and the knowledge that your actions are positively impacting the service we offer our community. As an Ambulance Liaison Assistant you will be the first point of contact for queries regarding patient transport services. Taking a high volume of calls from healthcare staff, GP Surgeries, patients and colleagues. Utilising our bespoke computer system to record patients details and assess their eligibility to access our patient transport system. Working with a close-knit team of people who are passionate about helping our community. About us Please see the job description and person specification attached for further information on the role. "}