We are looking to recruit an assertive, confident Call Handler to take bookings for patient transport and deal with queries.
Working from Ambulance Headquarters in Newburn, Newcastle, you will be responding to a high volume of calls from healthcare staff, GP Surgeries, patients and colleagues.
The ability to make considered decisions, respond quickly, probe for essential information pertinent to the transport request are key.
You will have a good aptitude for computer based systems as you will be working with a number of different packages to ensure our patients get first class care. You will be expected to have good keyboard skills.
Working 37.5 hours per week, Monday to Friday, working between 8am - 6pm and you will be given your shift pattern 4 weeks in advance.
The ideal candidate should have experience of call handling and excellent customer service / PC skills ideally gained from a Call Centre environment or possess 3 G.C.S.Es at grade C and above including Maths, English (or equivalent) and have a real commitment to making a real difference.
In return you will receive a competitive benefits package and the knowledge that your actions are positively impacting the service we offer our community.
As an Ambulance Liaison Assistant you will be the first point of contact for queries regarding patient transport services.
Taking a high volume of calls from healthcare staff, GP Surgeries, patients and colleagues.
Utilising our bespoke computer system to record patients details and assess their eligibility to access our patient transport system.
Working with a close-knit team of people who are passionate about helping our community.
About us
Please see the job description and person specification attached for further information on the role.
