{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nReferrals and non-GMS work Administrator with Drayton Medical Practice in Norwich\n\n We are looking for someone who can work 3.5 days per week (potentially more for the right candidate). Mondays and Thursdays will be all day, but we can be flexible on the other days. The post holder will join our existing team to provide additional capacity for administrative support in referral management and non-GMS work. The post holder is an administrator with experience in operating systems and processes, which will support the administration of referrals for further care. They will have knowledge of IT systems, Microsoft Office applications, templates, and pro-formas. They will collaborate with the general practice team to meet patients' needs and support the delivery of policies and procedures in accordance with local and national guidance. To perform administrative duties supporting referral management covering NHS and private referral referrals. To perform administrative duties supporting non-GMS work To retrieve medical notes and make copies as required (including but not limited to insurance reports, patient access to notes, and requests from solicitors). Receive and make telephone calls as necessary, take messages and record accurately. Insurance Reports are completed, copied, filed and recorded by Practice policies and the Data Protection Act. Other non-GMS work Process and invoice medical reports as required. Ensure all information is recorded accurately and timely onto the Practices computer systems. Acceptance and adherence to the need for strict confidentiality. To be willing to undertake other delegated duties considered appropriate to the post. To provide cover for team members during periods of sickness and annual leave. About us Job Summary: The post holder is an administrator with experience in operating systems and processes, which will support the administration of referrals for further care. They will have knowledge of IT systems, Microsoft Office applications, templates, and pro-formas. They will collaborate with the general practice team to meet patients' needs and support the delivery of policies and procedures in accordance with local and national guidance. Key Responsibilities: To perform administrative duties supporting referral management covering NHS and private referral referrals. To perform administrative duties supporting non-GMS work To retrieve medical notes and make copies as required (including but not limited to insurance reports, patient access to notes, and requests from solicitors). Receive and make telephone calls as necessary, take messages and record accurately. Insurance Reports are completed, copied, filed and recorded by Practice policies and the Data Protection Act. Other non-GMS work Process and invoice medical reports as required. Ensure all information is recorded accurately and timely onto the Practices computer systems. Acceptance and adherence to the need for strict confidentiality. To be willing to undertake other delegated duties considered appropriate to the post. To provide cover for team members during periods of sickness and annual leave. Key responsibilities: Communication Utilise and demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment Communicate with and support patients who are receiving bad news Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural backgrounds and preferred ways of communicating Anticipate barriers to communication and take action to improve communication Maintain effective communication within the practice environment and with external stakeholders Act as an advocate for patients and colleagues Ensure awareness of sources of support and guidance (e.g. PALS) and provide information in an acceptable format to all patients, recognising any difficulties and referring them where appropriate Delivering a quality service Prioritise, organise and manage your workload in a manner that maintains and promotes quality Participate in quality assurance and safety processes across the organisation and its activities Participate in shared learning across the practice and broader organisation Use a structured framework (e.g. root-cause analysis) to manage, review and identify learning from patient complaints, clinical incidents and near-miss events Assess the impact of policy implementation on care delivery Understand and apply legal issues that support the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patients health procedures and local guidance Leadership personal and people development Take responsibility for own learning and performance, including participating in clinical supervision and acting as a positive role model Support staff development to maximise potential Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and external good practice Encourage others to make realistic self-assessments of their application of knowledge and skills, challenging any complacency or actions that are not in the interest of the public and users of services Critically evaluate and review innovations and developments that are relevant to the area of work Enlist support and influence stakeholders and decision-makers to bring about new developments in the provision of services Contribute to planning and implementing changes within the area of care and responsibility Contribute to the development of local guidelines, protocols and standards Team working Understand your own role and scope and identify how this may develop over time Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence Create precise referral mechanisms to meet patient need Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team Work effectively with others to clearly define values, direction and policies impacting care delivery Discuss, highlight and work with the team to create opportunities to improve patient care Manage and lead on the delivery of specifically identified services or projects as agreed with the practice management team Agree plans and outcomes by which to measure success Management of risk Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines Ensure appropriate supervision of safe storage, rotation and disposal of vaccines and drugs. Participate in mandatory and statutory training requirements Apply infection-control measures within the practice according to local and national guidelines Interpret national strategies and policies into local implementation strategies that are aligned with the values and culture of general practice Managing information Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information Review and process data using accurate Read codes to ensure easy and precise information retrieval for monitoring and audit processes Manage information searches using the internet and local library databases Understand the responsibility of self and others to the practice and primary care trust regarding the Freedom and Information Act Monitor and confirm that the nursing team are receiving and processing data and information in an agreed format Collate, analyse and present clinical data and information to the team Learning and development Undertake mentorship for more junior staff Disseminate learning and information gained to other team members to share good practices and inform others about current and future developments (e.g. courses and conferences) Assess own learning needs and undertake learning as appropriate Provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning Equality and diversity Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity Enable others to promote equality and diversity in a non-discriminatory culture Support people who need assistance in exercising their rights Monitor and evaluate adherence to local chaperoning policies Act as a role model in the observance of equality and diversity in good practice Accept the rights of individuals to choose their care providers, participate in care and refuse care Assist patients from marginalised groups to access quality care "}