Drayton Medical Practicert0Jenop
Additionally, the position requires effective communication skills, prioritizing high-quality service delivery, and the ability to work as part of a team. The administrator will also manage risk by ensuring safe practices are followed and will participate in quality assurance processes. A commitment to professional development, mentorship, and promoting equality and diversity within the practice is also essential. Flexibility to cover for team members during absences is expected.
We are looking for someone who can work 3.5 days per week (potentially more for the right candidate). Mondays and Thursdays will be all day, but we can be flexible on the other days.
The post holder will join our existing team to provide additional capacity for administrative support in referral management and non-GMS work.
The post holder is an administrator with experience in operating systems and processes, which will support the administration of referrals for further care. They will have knowledge of IT systems, Microsoft Office applications, templates, and pro-formas.
They will collaborate with the general practice team to meet patients' needs and support the delivery of policies and procedures in accordance with local and national guidance.
To perform administrative duties supporting referral management covering NHS and private referral referrals.
To perform administrative duties supporting non-GMS work
To retrieve medical notes and make copies as required (including but not limited to insurance reports, patient access to notes, and requests from solicitors).
Receive and make telephone calls as necessary, take messages and record accurately.
Insurance Reports are completed, copied, filed and recorded by Practice policies and the Data Protection Act.
Other non-GMS work
Process and invoice medical reports as required.
Ensure all information is recorded accurately and timely onto the Practices computer systems.
Acceptance and adherence to the need for strict confidentiality.
To be willing to undertake other delegated duties considered appropriate to the post.
To provide cover for team members during periods of sickness and annual leave.
About us
Job Summary:
The post holder is an administrator with experience in operating systems and processes, which will support the administration of referrals for further care. They will have knowledge of IT systems, Microsoft Office applications, templates, and pro-formas.
They will collaborate with the general practice team to meet patients' needs and support the delivery of policies and procedures in accordance with local and national guidance.
Key Responsibilities:
To perform administrative duties supporting referral management covering NHS and private referral referrals.
To perform administrative duties supporting non-GMS work
To retrieve medical notes and make copies as required (including but not limited to insurance reports, patient access to notes, and requests from solicitors).
Receive and make telephone calls as necessary, take messages and record accurately.
Insurance Reports are completed, copied, filed and recorded by Practice policies and the Data Protection Act.
Other non-GMS work
Process and invoice medical reports as required.
Ensure all information is recorded accurately and timely onto the Practices computer systems.
Acceptance and adherence to the need for strict confidentiality.
To be willing to undertake other delegated duties considered appropriate to the post.
To provide cover for team members during periods of sickness and annual leave.
Key responsibilities:
Communication
Utilise and demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment
Communicate with and support patients who are receiving bad news
Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural backgrounds and preferred ways of communicating
Anticipate barriers to communication and take action to improve communication
Maintain effective communication within the practice environment and with external stakeholders
Act as an advocate for patients and colleagues
Ensure awareness of sources of support and guidance (e.g. PALS) and provide information in an acceptable format to all patients, recognising any difficulties and referring them where appropriate
Delivering a quality service
Prioritise, organise and manage your workload in a manner that maintains and promotes quality
Participate in quality assurance and safety processes across the organisation and its activities
Participate in shared learning across the practice and broader organisation
Use a structured framework (e.g. root-cause analysis) to manage, review and identify learning from patient complaints, clinical incidents and near-miss events
Assess the impact of policy implementation on care delivery
Understand and apply legal issues that support the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patients health procedures and local guidance
Leadership personal and people development
Take responsibility for own learning and performance, including participating in clinical supervision and acting as a positive role model
Support staff development to maximise potential
Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and external good practice
Encourage others to make realistic self-assessments of their application of knowledge and skills, challenging any complacency or actions that are not in the interest of the public and users of services
Critically evaluate and review innovations and developments that are relevant to the area of work
Enlist support and influence stakeholders and decision-makers to bring about new developments in the provision of services
Contribute to planning and implementing changes within the area of care and responsibility
Contribute to the development of local guidelines, protocols and standards
Team working
Understand your own role and scope and identify how this may develop over time
Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working
Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence
Create precise referral mechanisms to meet patient need
Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team
Work effectively with others to clearly define values, direction and policies impacting care delivery
Discuss, highlight and work with the team to create opportunities to improve patient care
Manage and lead on the delivery of specifically identified services or projects as agreed with the practice management team
Agree plans and outcomes by which to measure success
Management of risk
Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients
Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines
Ensure appropriate supervision of safe storage, rotation and disposal of vaccines and drugs.
Participate in mandatory and statutory training requirements
Apply infection-control measures within the practice according to local and national guidelines
Interpret national strategies and policies into local implementation strategies that are aligned with the values and culture of general practice
Managing information
Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information
Review and process data using accurate Read codes to ensure easy and precise information retrieval for monitoring and audit processes
Manage information searches using the internet and local library databases
Understand the responsibility of self and others to the practice and primary care trust regarding the Freedom and Information Act
Monitor and confirm that the nursing team are receiving and processing data and information in an agreed format
Collate, analyse and present clinical data and information to the team
Learning and development
Undertake mentorship for more junior staff
Disseminate learning and information gained to other team members to share good practices and inform others about current and future developments (e.g. courses and conferences)
Assess own learning needs and undertake learning as appropriate
Provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning
Equality and diversity
Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity
Enable others to promote equality and diversity in a non-discriminatory culture
Support people who need assistance in exercising their rights
Monitor and evaluate adherence to local chaperoning policies
Act as a role model in the observance of equality and diversity in good practice
Accept the rights of individuals to choose their care providers, participate in care and refuse care
Assist patients from marginalised groups to access quality care
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