Interview for ITIL Change and Problem Manager

This question is optional.
You can skip it

jobsincare
Practice Interview

Practice Interview

ITIL Change and Problem Manager • Worcester
Herefordshire and Worcestershire Health and Care NHS Trust

Thank you for your interest in the position of ITIL Change and Problem Manager in Worcester with Herefordshire and Worcestershire Health and Care NHS Trust.

Interview Progress What to expect Continue below

You've already answered some of these questions.

We've marked the ones that you've done with a check

You can continue the interview below.

First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Question here

Question ID Question GROUPING

This question is optional. You can skip it

Saving...

Please wait...

The preview image will be black while recording; please just continue to record your answer as normal.

Interview Summary
• Check and Send

Role: ITIL Change and Problem Manager in Worcester

Interviewed on Sunday 2 March 2025 at 15:32.

If everything looks good then click below to send your interview.
Your interview will also be saved to your account.

jbnspRuW Herefordshire and Worcestershire Health and Care NHS Trust {"required":[],"optional":[]}

Cancel Interview

{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nITIL Change and Problem Manager with Herefordshire and Worcestershire Health and Care NHS Trust in Worcester\n\n Are you ready to make a difference & join our health & care digital team as our ITIL Change & Problem Manager? Can you ensure seamless IT transformation is delivered using change and release controls? Can you eliminate recurring issues with your keen eye for detail & problem-solving abilities? Can you safeguard our EPRs by leading Digital changes with precision & care? Can you deliver clear and effective communications? Do you hold ITIL expertise, a passion for technology & an ability to turn challenges into solutions? If this sound like you, then please get in touch as we are seeking someone to join our dynamic digital team. In this critical role, you will ensure stability, reliability & efficiency of our Digital services that directly support our Trust. This role offers the ability to make a tangible difference in our Health & Care Trust setting, where reliability is paramount. Youll be part of a forward-thinking team, using your expertise to ensure operational excellence. Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status. A typical week will see you reviewing incident reports to identify trends or recurring issues. Hosting meetings to ensure alignment on changes and departmental priorities. You will lead the Change Advisory Board (CAB) & Clinical CAB meetings, assessing risks & coordinating approvals to planned changes to ensure smooth, low-impact implementation. You will delve into root causes of problems & major incidents, supporting technical teams to identify & communication suitable workarounds. Producing metric & performance reports for Trust dissemination & assurance, highlighting digital successes and areas for improvement. You will also drive service quality CSI initiatives and improvements related to Change & Problem. Each task supports the stability, reliability and continued growth of the Digital team, keeps our solutions running and enable seamless patient care. You will be required to work from Kings Court 1, Worcester. The contracted hours are 37.5, working Monday to Friday. About us For full details of the duties and criteria for the role please refer to the job description and person specification attached. "}